Joy Burkart Email & Phone Number

Raleigh, North Carolina, United States

Working as the bridge between customer-facing teams and engineering and product teams. I explain technical services to audiences with multiple knowledge levels and advocate for development of products to meet customer needs.

New York City Metropolitan Area

Supported the Books Operations team working with Ebook and Audiobook distribution.Worked as the primary content for publishers reporting issues. Ran regular meetings and created presentations.Assisted with legal compliance and the refresh of catalogue reports, requiring working across teams.Worked on the testing and roll out new technical support features, including beta testing and partner support.Wrote internal technical documentation and communicated technical… Show more Supported the Books Operations team working with Ebook and Audiobook distribution.Worked as the primary content for publishers reporting issues. Ran regular meetings and created presentations.Assisted with legal compliance and the refresh of catalogue reports, requiring working across teams.Worked on the testing and roll out new technical support features, including beta testing and partner support.Wrote internal technical documentation and communicated technical concepts to non-technical audiences.Generated, maintained, and improved regular reports for partners.Headed high tier technical support and worked directly with customers and clients. Show less

Greater New York City Area

Worked on research and documentation to assist in production and communicate with retailer partners. Created agile python scripts to assist with internal research and directly contributed code to production projects. Debugged products in external software to create the best experience of our product in market.

Greater New York City Area

Working primarily in HTML and CSS to create ebooks with users in mind. Often includes working within Adobe Suite to make image and layout adjustments.

London, United Kingdom

At Krowd, I designed web content to increase user interaction with the company app. I managed all social media and often app tested.

Reading queries and sorting them into yes/no/maybe (and derivatives thereof); reading manuscripts passed down to me from different agents in the company; etc

Promoted student life events via social media and graphic design; organized and coordinated student events, including volunteering trips; kept various office spaces in good condition, including a travel library; worked on a team with staff and other students to create engaging cultural events at an NYU abroad site

Read and reviewed manuscripts and produced reader's reports; edited articles, bios, and manuscripts for current authors; managed company social media, including give aways on Good Reads; assisted with BEA, including making visiting authors feel welcome and gathering crowds for book signings; aided in the management and reorganization of financial records.

Worked with customers in a thrift shop to find pieces to their specifications. Participated with a team to run the store effectively and neatly. Operated my own cash register and station, ensuring accuracy and quality of service.

Bachelor Of Science (Bs), History, English, Web Programming, 3.647

Activities and Societies: Slam Poetry Club, Baedeker Travel Magazine, Phi Alpha Theta Historical Honors Society I double majored.

Technology Scholarship, Artificial Intelligence

Evaluated and optimized different supervised learning algorithms​. Compared and tuned models according to constraints. Learned.

Master'S Degree, Digital Humanities

Activities and Societies: Women’s Rugby During my MA coursework, I combined my technical skills with my humanities interests to create.

3.4

Activities and Societies: Dance, Creative Writing Club, Hallmarks, Logos, GSA