Ensuring the success of customers by troubleshooting and resolving product issues related to the Sift digital trust and safety platform. Also responsible for assisting customers with billing and data privacy-related requestsTroubleshoot Incidents: Investigate and resolve product-related incidents to full resolution or escalate them through appropriate channels when necessary.Incident Queue Management: Maintain an individual incident queue, ensuring timely and accurate updates and communications with both customers and internal resources.Customer Engagement: Answer customer inquiries, engage in discussions with customers on Sifters (our online customer community), and assist them in finding solutions to their challenges.Knowledge Base Articles: Contribute to the development of customer-facing knowledge base articles to empower customers with self-help resources.