Benjamin Torres Email & Phone Number

In charge of sales verification all across the board.

 In-charge of managing IB/OB Quality Development Specialists all across the board In-charge of day-to-day sales verification across all outbound sales programs.  Quality Process Improvement Data and trend analysis to provide Operations with a systematic approach to improve goals / revenue.  Coordinates with client to ensure meeting quality expectations

Mdc100, Eastwood City, Libis, Quezon City

- Manages a team of 15 Phone banking Officers handling credit cards/loans/transactive banking queries and account maintenance requests.- Ensures Quality standards, SLAs and financial metrics are met thru constant performance monitoring, coaching and mentoring- Liaise directly with other departments (Fraud, Collections, Card Operations, Credit Opereations) to resolve customer cases and escalations.- Handles employee engagement to promote a positive work environment.

Makati City