Benjamin Torres

Benjamin Torres Email and Phone Number

Team Leader, Singapore Contact Center at ANZ @ Amberbase Solutions, Inc.
philippines
Benjamin Torres's Location
Philippines, Philippines
Benjamin Torres's Contact Details

Benjamin Torres personal email

About Benjamin Torres

I have 8 years of solid experience in Quality Assurance particularly handling Outbound B2B/B2C, inbound sales and inbound Customer Service. My work involves:- People management and development- Data tracking to identify trends and measurements for success- Providing data analysis to systematically resolve problems - Creating process improvements to ensure quality expectations are met and increase efficiency. - Collaboratively work with Recruitment, Training and Operations in terms of action planning to improve campaign's overall performance.Specialties: Quality Development

Benjamin Torres's Current Company Details
Amberbase Solutions, Inc.

Amberbase Solutions, Inc.

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Team Leader, Singapore Contact Center at ANZ
philippines
Website:
amberbase.com
Employees:
43
Benjamin Torres Work Experience Details
  • Amberbase Solutions, Inc.
    Sv Manager
    Amberbase Solutions, Inc. 2009 - Present
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  • Amberbase Solutions, Inc.
    Sales Verification Manager
    Amberbase Solutions, Inc. Oct 2009 - Nov 2011
    In charge of sales verification all across the board.
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  • Amberbase Solutions Inc
    Quality Development Manager
    Amberbase Solutions Inc Jul 2009 - Nov 2011
     In-charge of managing IB/OB Quality Development Specialists all across the board In-charge of day-to-day sales verification across all outbound sales programs.  Quality Process Improvement Data and trend analysis to provide Operations with a systematic approach to improve goals / revenue.  Coordinates with client to ensure meeting quality expectations
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  • Anz
    Team Leader, Singapore Contact Center
    Anz Apr 2013 - Apr 2015
    Mdc100, Eastwood City, Libis, Quezon City
    - Manages a team of 15 Phone banking Officers handling credit cards/loans/transactive banking queries and account maintenance requests.- Ensures Quality standards, SLAs and financial metrics are met thru constant performance monitoring, coaching and mentoring- Liaise directly with other departments (Fraud, Collections, Card Operations, Credit Opereations) to resolve customer cases and escalations.- Handles employee engagement to promote a positive work environment.
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  • Anz
    Business Analyst Quality Assurance
    Anz Nov 2011 - Apr 2013
    Makati City
    View
  • Anz People Assist
    Ba Qa
    Anz People Assist 2011 - 2012
  • Access Worldwide
    Qd
    Access Worldwide Dec 2005 - Feb 2007
  • Epixtar
    Qa
    Epixtar 2003 - 2005
    View

Benjamin Torres Skills

Quality Assurance Process Improvement Data Analysis Bpo Workforce Management Contact Centers Call Centers Management Program Management Team Management Call Center Customer Experience Inbound Marketing Outsourcing Vendor Management Business Development Crm Call Center Development Leadership Telecommunications Telemarketing Troubleshooting

Benjamin Torres Education Details

Frequently Asked Questions about Benjamin Torres

What company does Benjamin Torres work for?

Benjamin Torres works for Amberbase Solutions, Inc.

What is Benjamin Torres's role at the current company?

Benjamin Torres's current role is Team Leader, Singapore Contact Center at ANZ.

What is Benjamin Torres's email address?

Benjamin Torres's email address is be****@****hoo.com

What schools did Benjamin Torres attend?

Benjamin Torres attended Far Eastern University.

What skills is Benjamin Torres known for?

Benjamin Torres has skills like Quality Assurance, Process Improvement, Data Analysis, Bpo, Workforce Management, Contact Centers, Call Centers, Management, Program Management, Team Management, Call Center, Customer Experience.

Who are Benjamin Torres's colleagues?

Benjamin Torres's colleagues are Melvin. Carandang, Amy Roche, Marc Aldwin Hombrebueno, Kaye Rodenas, Arvin Badong, Marissa Fabillon, Melno Lanot.

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