Benjamin Torres Email and Phone Number
Continuously learning abilities and skills in customer service,basic troubleshooting with emphasis on service quality,customer satisfaction and first point issue resolution. These were further developed and enriched as years went by after working in Teleperformance. With Stream Global Services,known as eTelecare back then took on a Technical Support role aside from a Customer Service associate for about 2 years. Then become a Tech Support Rep for Teletech for a roughly a year before chosen to have the same role on a sister client,then was laterally promoted to Level 2 Back of House. Currently with RealPage,was hired as Product Support Specialist since March of 2014,was part of a team created to become Problem Management Team for our product line to provide basic to advanced troubleshooting and communicated with the Development and Product Managers in the US. From there was chosen as a part of account management with roles ranging from cancellations,internal product support,adhoc assistance of US partners.
Realpage, Inc.
View- Website:
- realpage.com
- Employees:
- 6485
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Customer Solutions ArchitectRealpage, Inc. Aug 2022 - PresentPasig City, PhilippinesWorking more in depth and closely with Product Support teams and relevant internal resources such as US Account Managers, CSMs, Sales etc with the role of providing product knowhow assistance among other functions with emphasis on impressive quality footprint while increasing product adoption leading to sustained revenue generation and a better client experience.
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Tech Touch Customer Success ManagerRealpage, Inc. Mar 2021 - Aug 2022
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Consumer Solutions Account Management/Product Success Representative IiRealpage, Inc. Jun 2017 - Mar 2021
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Leasestar Account Management Ph/Product Success Representative IRealpage, Inc. Jan 2016 - Jun 2017Pasig City, Philippines
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Leasestarcare, Leasestar Product CancellationsRealpage, Inc. Feb 2015 - Jan 2016Pasig City, PhilippinesPart of a team which more notably is a knowledge and product resource for US account managers, client/customer success managers, account/sales representatives, accounts payable/receivable specialist and other internal partners. At the same time, worked closely with LeaseStar-Operations with cancellations of particular LeaseStar products via cases and as assigned.
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Leasestar Problem Management TeamRealpage, Inc. May 2014 - Feb 2015Pasig City, PhilippinesPrimarily worked with LeaseStar Product Support Level 1 &2 to ensure that specific product concerns are addressed within scope boundaries, in particular instances will communicate with Developers and Product Managers for issue resolution.
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Back Of HouseTeletech Oct 2012 - Feb 2014Cainta, RizalDuring the course while serving as a Technical Support Representative for an Australian Mobile Telecommunications company, was picked and laterally promoted/transferred as part of a pioneer team to serve as Back of House or back end mobile technical and network support adding knowledge of network indoor/outdoor coverage,antenna systems,particular handset compatibility to address and resolve customer escalations at times working with network engineers,store staff and onsite technicians. -
Technical Support RepresentativeTeletech Oct 2010 - Oct 2012Cainta, RizalStarted as a Technical Support Representative for a major Australian Internet Service Provider. Role and functions ranged from basic troubleshooting for internet connectivity,internet browser configuration, modem & modem to computer set up, identifying modem defects for manufacturer warranty replacement and/or a required technician visit as guaranteed by specific premium plans.After a few months was selected to form a core of experienced performers to supplement an Australian Mobile Telecommunications company's Technical Support Representative team handling technical queries from customers particularly mobile internet,mobile sim activation,PIN/PUK information including international roaming concerns.
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Customer Service Representative & Technical Support RepresentativeStream Global Services ( Formerly Etelecare) Sep 2008 - Mar 2010Mandaluyong City, PhilippinesAt a time served as a Customer Service Representative for a US Telecommunications company tasked with assisting customers on inbound calls regarding specific queries,concerns and requests about their mobile device,bills,plan and services.Less than a year later, was moved to a local mobile telecommunications account, serving the same function,after the previous account discontinued operations with the company.After a few months, was chosen to become a Technical Support Representative for a US based Computer Hardware Manufacturer tasked with providing basic,intermediate and advanced technical assistance for customers and small to medium enterprises,assessed device warranty replacements, advised on accessories upgrades with the goal of meeting both issue resolution and customer satisfaction.
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Customer Service RepresentativeTeleperformance Careers Philippines Aug 2007 - Jul 2008Mandaluyong City, PhilippinesServed as Customer Service Associate for a US Telecommunications company handling inbound calls from customer regarding billing queries, assisting with basic mobile device troubleahooting, and transacting payments over the phone among others.
Benjamin Torres Skills
Benjamin Torres Education Details
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Eastern Visayas State UniversityEnvironmental Science
Frequently Asked Questions about Benjamin Torres
What company does Benjamin Torres work for?
Benjamin Torres works for Realpage, Inc.
What is Benjamin Torres's role at the current company?
Benjamin Torres's current role is Customer Solutions Architect at RealPage, Inc..
What schools did Benjamin Torres attend?
Benjamin Torres attended Eastern Visayas State University.
What are some of Benjamin Torres's interests?
Benjamin Torres has interest in Research, Science, Reading, New Technoligies, Nature And Environment.
What skills is Benjamin Torres known for?
Benjamin Torres has skills like Customer Service, Research, Account Management, Customer Satisfaction, Technical Support, Leasing And Marketing, Problem Management, Back Office Operations, Front To Back Office, Knowledge Management Systems, Troubleshooting, Basic Technical Support.
Who are Benjamin Torres's colleagues?
Benjamin Torres's colleagues are Brent Gowdy, Jessa Mae Muñoz, Jahnavi Bavisetti, Nitesh Varma, Mariaangela Altarejos, Brittany Roberts, Rec Erecre.
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BENJAMIN TORRES
Mandaluyong -
Benjamin Torres
Quezon City
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