Benjamin Torres Email & Phone Number

Pasig City, Philippines

Working more in depth and closely with Product Support teams and relevant internal resources such as US Account Managers, CSMs, Sales etc with the role of providing product knowhow assistance among other functions with emphasis on impressive quality footprint while increasing product adoption leading to sustained revenue generation and a better client experience.

Pasig City, Philippines

Pasig City, Philippines

Part of a team which more notably is a knowledge and product resource for US account managers, client/customer success managers, account/sales representatives, accounts payable/receivable specialist and other internal partners. At the same time, worked closely with LeaseStar-Operations with cancellations of particular LeaseStar products via cases and as assigned.

Pasig City, Philippines

Primarily worked with LeaseStar Product Support Level 1 &2 to ensure that specific product concerns are addressed within scope boundaries, in particular instances will communicate with Developers and Product Managers for issue resolution.

Cainta, Rizal

During the course while serving as a Technical Support Representative for an Australian Mobile Telecommunications company, was picked and laterally promoted/transferred as part of a pioneer team to serve as Back of House or back end mobile technical and network support adding knowledge of network indoor/outdoor coverage,antenna systems,particular handset compatibility to address and resolve customer escalations at times working with network engineers,store staff and onsite technicians.

Cainta, Rizal

Started as a Technical Support Representative for a major Australian Internet Service Provider. Role and functions ranged from basic troubleshooting for internet connectivity,internet browser configuration, modem & modem to computer set up, identifying modem defects for manufacturer warranty replacement and/or a required technician visit as guaranteed by specific premium plans.After a few months was selected to form a core of experienced performers to supplement an Australian Mobile Telecommunications company's Technical Support Representative team handling technical queries from customers particularly mobile internet,mobile sim activation,PIN/PUK information including international roaming concerns.

Mandaluyong City, Philippines

At a time served as a Customer Service Representative for a US Telecommunications company tasked with assisting customers on inbound calls regarding specific queries,concerns and requests about their mobile device,bills,plan and services.Less than a year later, was moved to a local mobile telecommunications account, serving the same function,after the previous account discontinued operations with the company.After a few months, was chosen to become a Technical Support Representative for a US based Computer Hardware Manufacturer tasked with providing basic,intermediate and advanced technical assistance for customers and small to medium enterprises,assessed device warranty replacements, advised on accessories upgrades with the goal of meeting both issue resolution and customer satisfaction.

Mandaluyong City, Philippines

Served as Customer Service Associate for a US Telecommunications company handling inbound calls from customer regarding billing queries, assisting with basic mobile device troubleahooting, and transacting payments over the phone among others.