Technical Support Supervisor
Greater Omaha Area
Due to the nature of this smaller company, I was tasked with managing a local and remote team of Technical support, Dispatch, Billing and Sales associates. I also worked closely with the field technicians and network engineers to assist with upgrades, outages, area expansions and routine maintenance on the towers, at the hubs and with the switches/dishes. In addition I created and implemented a standardized training process for each of the departments I was in charge of, which increased the… Show more Due to the nature of this smaller company, I was tasked with managing a local and remote team of Technical support, Dispatch, Billing and Sales associates. I also worked closely with the field technicians and network engineers to assist with upgrades, outages, area expansions and routine maintenance on the towers, at the hubs and with the switches/dishes. In addition I created and implemented a standardized training process for each of the departments I was in charge of, which increased the amount of knowledge and assistance my agents could provide. Many of these processes were adopted by other locations. Show less