Scott Owens Email & Phone Number

Omaha, Nebraska, United States

• Active Directory account creation and access management for Citrix-based Claims processing software environment
• Troubleshooting of claims processing systems as well as batch processing/scheduling application.
• Working with government client (VA) to ensure access and functionality of contracted claims system.
• Termination and account cleanup for users departing supported organizations.

Omaha, Nebraska, United States

• Support technology needs to faculty and staff of Department of Pediatrics and affiliated organizations on UNMC campus and at the Children’s Hospital locations.
• Ordering, configuration, and deployment of IT resources and devices integrated with larger UNMC environment.
• Service and support of hardware owned by Pediatrics in shared spaces and communal locations.
• Retrieval and disposal of deprecated IT assets.

• Support Audio Visual and IT Aspects of Athletics and Baxter Arena Events and Facilities
• Barbara Weitz Community Engagement Center IT Manager, supervision of student IT employees
• Collaboration with campus support organizations for successful project completions
• Active Directory Maintenance, Group Policy Implementation and Organizational Unit Management
• System ordering, imaging and deployment via SCCM and JAMF for multiple campus organizations
• Managing vendor relationships for IPTV, Video Production, Event Management, Building Automation, and POS systems

Omaha NE

• System imaging and deployment subject matter expert with Microsoft WDS and MDT tools
• Administration of imaging and print servers for Omaha area
• Support and troubleshooting for various windows server connections and remote server applications
• Incident triage and workstation troubleshooting for Dell and Apple workstations
• Audio visual implementation and support for conference room hardware and software
• On-Call responsibilities for troubleshooting and incident escalation for users located across the country

• Update and properly maintain all computer hardware
• Coordinate and implement in-center technology program initiatives
• Coordinate with Field Operations and vendors to ensure compliance with corporate standards
• Document infrastructure layouts that include data connection and switch configuration
• Troubleshoot and escalate technical issues to ensure resolution
• Support the testing and deployment of technology systems

Greater Omaha Area

• Installed, configured, and managed applications and software systems
• Primary contact between software vendor and technical support organization for the purpose of reporting technical problems and ensuring follow-up
• Performed Administrative functions required to effectively manage the software applications such as add/delete users, adjust security, and maintain data
• Maintained automated integration processes between various applications

Winona MN

• Phone and Onsite Lead
• Primary point of contact for WSU faculty, staff, and students via phone and email for technical inquiries
• Responded to and/or routed technical issues on campus in a timely manner
• Collaborated with coworkers to deliver high-quality technology solutions
• Monitored progress of reported issues using Clientele ITSM problem management tool to ensure timely response and resolution to meet service level agreement goals
• Supervised and trained 3-5 student employees per semester to provide onsite and phone support

Chapel Hill, NC

• Subject matter expert and primary liaison for 3 energy services departments (chilled water, cogeneration, electrical distribution) and associated administration (120+ workstations total)
• Provided server and advanced Windows and Macintosh support in an Active Directory environment, including configuration and maintenance of system/home directory files and registry-level troubleshooting
• Maintained campus-wide compartmentalized VLAN IP infrastructure supporting Cisco VPN solutions, Verizon Wireless WAN connectivity and wireless devices, Terminal Server instances, MICROS POS systems, a CITRIX.
• Participated in on-call rotation with Symantec Backup Exec and file recovery responsibilities
• Performed security and system integrity assessments on workstations and servers in adherence to Microsoft best practices and industry standards for risk mitigation
• Performed general post-incident security assessments to mitigate future risks to campus infrastructure

Greater Omaha Area

• Sole dedicated computer support professional for active academic department of 22 faculty, approximately 50 graduate students, and 8 administrative personnel
• Managed architecture, life cycle, troubleshooting and maintenance of Windows, Macintosh, and Linux computer systems and associated laboratory equipment, including user account creation and server administration for 22.
• Collaborated with faculty to configure and administer a registration system for post-grant research funding
• Scheduled and completed computer backups and imaging for Apple, Macintosh, Linux and Windows systems, including implementation of off-site storage and disaster recovery planning
• Prepared written recommendations for departmental grant- and University-funded computer purchases, including a Terminal server implementation for a lab environment
• Conducted general and specialized one-on-one and group technology training