Scott Owens Email & Phone Number

Omaha, Nebraska, United States

• Active Directory account creation and access management for Citrix-based Claims processing software environment• Troubleshooting of claims processing systems as well as batch processing/scheduling application.• Working with government client (VA) to ensure access and functionality of contracted claims system.• Termination and account cleanup for users departing supported organizations.

Omaha, Nebraska, United States

• Support technology needs to faculty and staff of Department of Pediatrics and affiliated organizations on UNMC campus and at the Children’s Hospital locations.• Ordering, configuration, and deployment of IT resources and devices integrated with larger UNMC environment.• Service and support of hardware owned by Pediatrics in shared spaces and communal locations.• Retrieval and disposal of deprecated IT assets.

• Support Audio Visual and IT Aspects of Athletics and Baxter Arena Events and Facilities• Barbara Weitz Community Engagement Center IT Manager, supervision of student IT employees• Collaboration with campus support organizations for successful project completions • Active Directory Maintenance, Group Policy Implementation and Organizational Unit Management• System ordering, imaging and deployment via SCCM and JAMF for multiple campus organizations• Managing vendor relationships for IPTV, Video Production, Event Management, Building Automation, and POS systems

Omaha Ne

• System imaging and deployment subject matter expert with Microsoft WDS and MDT tools• Administration of imaging and print servers for Omaha area• Support and troubleshooting for various windows server connections and remote server applications• Incident triage and workstation troubleshooting for Dell and Apple workstations• Audio visual implementation and support for conference room hardware and software• On-Call responsibilities for troubleshooting and incident escalation for users located across the country• Maintenance and administration of RSA and VPN connectivity for regional user base• Cisco desk phone system maintenance and corporate cell phone administration through MobileIron MDM• Active Directory user creation and account maintenance

• Update and properly maintain all computer hardware• Coordinate and implement in-center technology program initiatives• Coordinate with Field Operations and vendors to ensure compliance with corporate standards• Document infrastructure layouts that include data connection and switch configuration• Troubleshoot and escalate technical issues to ensure resolution• Support the testing and deployment of technology systems• Observe workflow in the centers and coach to improve efficiency• Present technology topics at Center and District meetings• Train team members during center visits regarding technology systems, tools, and workflow• Conduct technical surveys and quarterly Technical Systems Audits to ensure compliance with Standard Operating Procedures and PCI compliance

Greater Omaha Area

• Installed, configured, and managed applications and software systems• Primary contact between software vendor and technical support organization for the purpose of reporting technical problems and ensuring follow-up• Performed Administrative functions required to effectively manage the software applications such as add/delete users, adjust security, and maintain data • Maintained automated integration processes between various applications

Winona Mn

Phone and Onsite Lead• Primary point of contact for WSU faculty, staff, and students via phone and email for technical inquiries• Responded to and/or routed technical issues on campus in a timely manner• Collaborated with coworkers to deliver high-quality technology solutions• Monitored progress of reported issues using Clientele ITSM problem management tool to ensure timely response and resolution to meet service level agreement goals• Supervised and trained 3-5 student employees per semester to provide onsite and phone support

Chapel Hill, Nc

• Subject matter expert and primary liaison for 3 energy services departments (chilled water, cogeneration, electrical distribution) and associated administration (120+ workstations total) • Provided server and advanced Windows and Macintosh support in an Active Directory environment, including configuration and maintenance of system/home directory files and registry-level troubleshooting • Maintained campus-wide compartmentalized VLAN IP infrastructure supporting Cisco VPN solutions, Verizon Wireless WAN connectivity and wireless devices, Terminal Server instances, MICROS POS systems, a CITRIX implementation and CBORD card systems• Participated in on-call rotation with Symantec Backup Exec and file recovery responsibilities• Performed security and system integrity assessments on workstations and servers in adherence to Microsoft best practices and industry standards for risk mitigation• Performed general post-incident security assessments to mitigate future risks to campus infrastructure• Tracked issues, projects, and billable hours using Remedy Problem Management System

Greater Omaha Area

• Sole dedicated computer support professional for active academic department of 22 faculty, approximately 50 graduate students, and 8 administrative personnel • Managed architecture, life cycle, troubleshooting and maintenance of Windows, Macintosh, and Linux computer systems and associated laboratory equipment, including user account creation and server administration for 22 labs, associated classrooms, and specialized facilities• Collaborated with faculty to configure and administer a registration system for post-grant research funding • Scheduled and completed computer backups and imaging for Apple, Macintosh, Linux and Windows systems, including implementation of off-site storage and disaster recovery planning • Prepared written recommendations for departmental grant- and University-funded computer purchases, including a Terminal server implementation for a lab environment • Conducted general and specialized one-on-one and group technology training