Benjamin Vickers Email & Phone Number

Manchester, England, Gb

Manchester, England, Gb

Advise the board on patient safety strategies and risk management approaches across a diverse portfolio of services.Implemented LFPSEImplemented PSIRF

Old Trafford, England, United Kingdom

Strategic delivery of quality assurance and improvement activity across a complex and diverse portfolio of adult social care services in Trafford. A focused role where I recovered CQC rating from special measures to good in 6 months.

Trafford Local Care Organisation

Salford, Uk

To be responsible for ensuring the Trust operates the NHS Complaints Procedure effectively and within specified targets, to monitor and report on the Trust’s performance in respect of the procedure.To inform the Trust’s clinical governance and quality improvement agendas by ensuring staff and the organisation learn from complaints by providing detailed reports and trend analysis and ensuring changes in practice as appropriate.To manage the Trust’s Complaints Team and the PALS team.

Manchester, United Kingdom

Lead the Integrated Governance Team locally to deliver safe, effective, caring services whilst maintaining performance KPIs and continually improving the quality of services and improving patient and carer experiences of care.Schwartz Rounds lead locally in Trafford Community Services.I have implemented large scale quality improvements in E-Rostering and Work allocation in Community Nursing Services serving a population of 250,000 people in Trafford.Improved information and support for families with young children being assessed for Autism.Experience Based Design Expert locally, engagement with patients, families and carers to collaboratively improve services.Day to Day management of Risk and Patient Safety Incidents, Complaint and PALS Team and Records and information manager.

Manchester, United Kingdom

lead on the delivery of key initiatives, projects and drivers around patient experience including: NHS Friends and Family Test, Local Patient Experience CQUIN scheme for Adults and Children, contract requirements and KPIs around real time feedback and overall satisfaction.I am the community health divisional lead for all patient and carer engagement activity including focus groups, trust governors LCM, volunteers, scoping and visioning events for service transformation, tenders and service redesign projects. I am responsible for the recruitment and retention of volunteers and facilitate patient involvement, co-production and participation groups including staff and patients as part for experience based design so that business planning decisions are made based on the vies of the people we provide care to across Trafford.I am responsible to the Clinical Commissioning Group for achieving requirements of the jointly produced patient experience research and action planning projects and am regularly required to review and negotiate with the CCG based on the current needs of the business.In April 2015 I was offered a permanent role after managing complaints and PALS in the Trust for 18 months and delivering the CQUIN and contract requirements for patient experience and engagement throughoutthis time.