Benjamin Webster Email & Phone Number

Temple, Georgia, United States

• Established DevOps as first member of new team. Worked with IT management to build and promote processes, methodology, and to interview candidates and grow a strong team.
• Prepared and led onboarding and training for two DevOps Engineers and one Systems Analyst.
• Developed complete end-to-end SQL Server activity monitoring solution to compensate for auditing limitations of a legacy ERP system.
• Developed comprehensive global ledger activity auditing using PowerShell to that… Show more
• Developed comprehensive global ledger activity auditing using PowerShell to that generates triggers logging across 53 SQL tables to compensate for auditing limitations of another ERP system.
• Led team of 7 (2 DevOps Engineers, 1 Systems Analyst, 2 DBAs, 2 Escalations team members) during times of transition to more organized leadership structure.

Temple, Georgia, United States

• Established DevOps as first member of new team. Worked with IT management to build and promote processes, methodology, and to interview candidates and grow a strong team.
• Prepared and led onboarding and training for two DevOps Engineers and one Systems Analyst.
• Developed complete end-to-end SQL Server activity monitoring solution to compensate for auditing limitations of a legacy ERP system.
• Developed comprehensive global ledger activity auditing using PowerShell to… Show more
• Developed comprehensive global ledger activity auditing using PowerShell to that generates triggers logging across 53 SQL tables to compensate for auditing limitations of another ERP system.
• Led team of 7 (2 DevOps Engineers, 1 Systems Analyst, 2 DBAs, 2 Escalations team members) during times of transition to more organized leadership structure.

Temple, Georgia, United States

• Implemented managed SDWAN across 12 locations. Designed and implemented static and BGP routes for Internet circuit failover and redundancy.
• Administered and optimized configurations of 55 Cisco Catalyst 4500 and 2960 switches.
• Administered more than 75 servers, bare metal, VMware ESXi, Nutanix AHV.
• Completed migration to new Gen 7 Nutanix cluster hardware while continuing to maintain Gen 4 and Gen 5 hardware.
• Designed and completed rollout of SCCM for Windows device… Show more
• Designed and completed rollout of SCCM for Windows device management and centralized software distribution.

Kennesaw, Georgia, United States

• Managed relationships, IT infrastructure, client infrastructure documentation, and over 30 serversacross more than 25 active clients, providing on-site, remote, and data center support.
• Provided technical and procedural training for two engineers.
• Designed and implemented complete client networks, including firewalls, switches, routers, accesspoints, and VoIP phones.
• Built and configured servers on Windows 2012 R2 in both physical and virtualization environments.
• … Show more
• Provided ongoing systems administration, including Office 365, Exchange 2010, Active Directory,Group Policy, Hyper-V, VMware, SQL Server, disaster recovery backups, DNS, and DHCP.

Atlanta, Georgia, United States

• Assisted with managing a team of ten analysts by way of approving and escalating fifteen tickets hourly from other analysts, establishing communication with local support for emergency priority requests, and providing.
• Displayed proven time management by balancing all responsibilities of a Service Desk Analyst and a Senior Analyst.
• Maintained a consistent clientele satisfaction rating of 99% in survey reports.

Atlanta, Georgia, United States

• Troubleshot up to, or exceeding, thirty Windows or Mac-based issues daily in a fast paced environment. Developed workflow for taking and documenting calls from eight clients that allowed for efficient communication and.
• Managed Active Directories and VMware thin clients, and Citrix environments for small to large-scale law firms that ranged from over 300 to over 3000 users.
• Took part in regular training courses to continuously advance and learn new… Show more
• Took part in regular training courses to continuously advance and learn new aspects of VDIs, Citrix, RSA, VPN, network/remote access, MS Office, and standard hardware/software.
• Created and updated over five knowledge base articles monthly to maintain a growing knowledge base. Show less

Woodstock, Georgia, United States

• Provided complete customer service in sales and returns; also provided resolution to customer problems and needs, ensuring customer satisfaction.
• Trained on Windows, XP, 7, 8. Worked both with teams and independently to maintain store via daily and weekly planogram updates, price changes, and product recovery.