● Established DevOps as first member of new team. Worked with IT management to build and promote processes, methodology, and to interview candidates and grow a strong team.● Prepared and led onboarding and training for two DevOps Engineers and one Systems Analyst.● Developed complete end-to-end SQL Server activity monitoring solution to compensate for auditing limitations of a legacy ERP system. ● Developed comprehensive global ledger activity auditing using PowerShell to that… Show more ● Established DevOps as first member of new team. Worked with IT management to build and promote processes, methodology, and to interview candidates and grow a strong team.● Prepared and led onboarding and training for two DevOps Engineers and one Systems Analyst.● Developed complete end-to-end SQL Server activity monitoring solution to compensate for auditing limitations of a legacy ERP system. ● Developed comprehensive global ledger activity auditing using PowerShell to that generates triggers logging across 53 SQL tables to compensate for auditing limitations of another ERP system.● Led team of 7 (2 DevOps Engineers, 1 Systems Analyst, 2 DBAs, 2 Escalations team members) during times of transition to more organized leadership structure.● Designed and built Rundeck and Ansible server using Docker and automated server inventory collection via SolarWinds API.● Implemented Automox and automation of server patching for 145+ Windows and Linux servers.● Orchestrated implementation of SolarWinds to monitor servers and network.● Provided backup support for Database Administrators, writing and implementing SQL scripts, auditing and standardizing permissions, and troubleshooting.● Collaborated with DevOps team to design and establish new standards for server naming convention and new standards for system development environment silos.● Developed new virtual machine template cloning procedure using Nutanix API, automating system setup tasks with Windows Sysprep and PowerShell to save a minimum of 30 minutes in setup efforts per new VM.● Collaborated with Infrastructure and Project Management Office (PMO) teams to create templated action plan for mergers and acquisitions.● Worked with vendor to architect and orchestrate go-live with Dynamics 365 CE, Microsoft Dataverse, Azure Data Lake, and Azure Synapse Workspace.● Migrated and established code repositories in Azure DevOps. Administered and ran pipelines for implementations to Dynamics 365 and Azure Synapse. Show less

• Established DevOps as first member of new team. Worked with IT management to build and promote processes, methodology, and to interview candidates and grow a strong team.• Prepared and led onboarding and training for two DevOps Engineers and one Systems Analyst.• Developed complete end-to-end SQL Server activity monitoring solution to compensate for auditing limitations of a legacy ERP system. • Developed comprehensive global ledger activity auditing using PowerShell to… Show more • Established DevOps as first member of new team. Worked with IT management to build and promote processes, methodology, and to interview candidates and grow a strong team.• Prepared and led onboarding and training for two DevOps Engineers and one Systems Analyst.• Developed complete end-to-end SQL Server activity monitoring solution to compensate for auditing limitations of a legacy ERP system. • Developed comprehensive global ledger activity auditing using PowerShell to that generates triggers logging across 53 SQL tables to compensate for auditing limitations of another ERP system.• Led team of 7 (2 DevOps Engineers, 1 Systems Analyst, 2 DBAs, 2 Escalations team members) during times of transition to more organized leadership structure.• Designed and built Rundeck and Ansible server using Docker and automated server inventory collection via SolarWinds API.• Implemented Automox and automation of server patching for 145+ Windows and Linux servers.• Orchestrated implementation of SolarWinds to monitor servers and network.• Provided backup support for Database Administrators, writing and implementing SQL scripts, auditing and standardizing permissions, and troubleshooting.• Collaborated with DevOps team to design and establish new standards for server naming convention and new standards for system development environment silos.• Developed new virtual machine template cloning procedure using Nutanix API, automating system setup tasks with Windows Sysprep and PowerShell to save a minimum of 30 minutes in setup efforts per new VM.• Collaborated with Infrastructure and Project Management Office (PMO) teams to create templated action plan for mergers and acquisitions.• Worked with vendor to architect and orchestrate go-live with Dynamics 365 CE, Microsoft Dataverse, Azure Data Lake, and Azure Synapse Workspace.• Migrated and established code repositories in Azure DevOps. Administered and ran pipelines for implementations to Dynamics 365 and Azure Synapse. Show less

• Implemented managed SDWAN across 12 locations. Designed and implemented static and BGP routes for Internet circuit failover and redundancy.• Administered and optimized configurations of 55 Cisco Catalyst 4500 and 2960 switches.• Administered more than 75 servers, bare metal, VMware ESXi, Nutanix AHV.• Completed migration to new Gen 7 Nutanix cluster hardware while continuing to maintain Gen 4 and Gen 5 hardware.• Designed and completed rollout of SCCM for Windows device… Show more • Implemented managed SDWAN across 12 locations. Designed and implemented static and BGP routes for Internet circuit failover and redundancy.• Administered and optimized configurations of 55 Cisco Catalyst 4500 and 2960 switches.• Administered more than 75 servers, bare metal, VMware ESXi, Nutanix AHV.• Completed migration to new Gen 7 Nutanix cluster hardware while continuing to maintain Gen 4 and Gen 5 hardware.• Designed and completed rollout of SCCM for Windows device management and centralized software distribution.• Designed and completed rollout of Skype for Business and reverse proxy on-premises serverimplementation while assisting with scheduling and conducting user training.• Planned and executed company-wide migration of more than 500 mailboxes from Exchange Server 2013 to Office 365.• Designed standard group policies for Windows 10 and drove migration from Windows 7 to Windows 10.• Developed PowerShell scripts and applications to assist the help desk team with processes.• Migrated from Sophos Safeguard to BitLocker as the new standard for endpoint disk encryption.• Migrated all servers and endpoints from Sophos Endpoint Protection to Carbon Black.• Designed new FortiGate firewalls with newly standardized configurations to replace Sophos as the new firewall standard.• Migrated Symantec Backup Exec to Veeam Backup & Recovery as the new standard for server backups.• Planned and orchestrated integrations of infrastructure for two acquisitions.• Led coordinated effort to restore newly acquired business from ransomware event.• Maintained environment for more than 500 users and workstations, including Active Directory, DNS, DHCP, print servers.• Established Azure hosted domain controllers and IPsec VPN tunnels. Created new Active Directory Forest child domains for international business units.• Managed Mobile Device Management (MDM) Airwatch environment and worked to establish new security, software, and policy practices. Show less

● Managed relationships, IT infrastructure, client infrastructure documentation, and over 30 serversacross more than 25 active clients, providing on-site, remote, and data center support.● Provided technical and procedural training for two engineers.● Designed and implemented complete client networks, including firewalls, switches, routers, accesspoints, and VoIP phones.● Built and configured servers on Windows 2012 R2 in both physical and virtualization environments.●… Show more ● Managed relationships, IT infrastructure, client infrastructure documentation, and over 30 serversacross more than 25 active clients, providing on-site, remote, and data center support.● Provided technical and procedural training for two engineers.● Designed and implemented complete client networks, including firewalls, switches, routers, accesspoints, and VoIP phones.● Built and configured servers on Windows 2012 R2 in both physical and virtualization environments.● Provided ongoing systems administration, including Office 365, Exchange 2010, Active Directory,Group Policy, Hyper-V, VMware, SQL Server, disaster recovery backups, DNS, and DHCP.● Collaborated on specialized HIPAA team to assist with managing medical clients ranging from smallmedical offices to enterprises of over 100 users.● Performed Exchange server migration of 30 mailboxes to Office 365.● Vetted workstation and server backup solutions to gauge software performance under disasterrecovery scenarios. Show less

• Assisted with managing a team of ten analysts by way of approving and escalating fifteen tickets hourly from other analysts, establishing communication with local support for emergency priority requests, and providing insight to other analysts who encounter issues with unknown resolutions. • Displayed proven time management by balancing all responsibilities of a Service Desk Analyst and a Senior Analyst. • Maintained a consistent clientele satisfaction rating of 99% in survey reports.

• Troubleshot up to, or exceeding, thirty Windows or Mac-based issues daily in a fast paced environment. Developed workflow for taking and documenting calls from eight clients that allowed for efficient communication and remote access to user machines.• Managed Active Directories and VMware thin clients, and Citrix environments for small to large-scale law firms that ranged from over 300 to over 3000 users.• Took part in regular training courses to continuously advance and learn new… Show more • Troubleshot up to, or exceeding, thirty Windows or Mac-based issues daily in a fast paced environment. Developed workflow for taking and documenting calls from eight clients that allowed for efficient communication and remote access to user machines.• Managed Active Directories and VMware thin clients, and Citrix environments for small to large-scale law firms that ranged from over 300 to over 3000 users.• Took part in regular training courses to continuously advance and learn new aspects of VDIs, Citrix, RSA, VPN, network/remote access, MS Office, and standard hardware/software.• Created and updated over five knowledge base articles monthly to maintain a growing knowledge base. Show less

• Provided complete customer service in sales and returns; also provided resolution to customer problems and needs, ensuring customer satisfaction.• Trained on Windows, XP, 7, 8. Worked both with teams and independently to maintain store via daily and weekly planogram updates, price changes, and product recovery.