Benjamin Whiting Email & Phone Number

South Carolina, United States

Charleston, South Carolina Metropolitan Area

• Analyzed and reported on the reliability, sustainability, and technical performance of more than 10 hardware and software solutions totaling more than $80,000,000.
• Created quarterly Failure Reporting Analysis and Corrective Action System (FRACAS) reports that identified all trending failures and developed corrective actions to increase reliability and availability while.
• Researched and assessed the costs and capabilities of numerous candidate items for future purchase to replace aging DoD computer systems, to include blade servers, storage arrays, printers, portable NAS storage.
• Provided analysis and drafted top-down documentation for maintenance and sustainment activities to include: Level of Repair Analysis (LORA), Diminishing Manufacturing Sources and Material Shortages (DMSMS) reports.
• Reported on environmental effects and conditions during Test and Evaluation (T&E) periods to ensure vendor specifications met or exceeded the required threshold.
• Collaborated with Job Task Analysis (JTA) lead to identify scope of training activities and level of knowledge required by operators and maintainers to successfully execute specific operations and task.

Charleston, South Carolina Metropolitan Area

• Performed troubleshooting for hardware and software issues pertaining to the DCGS-MC project including Cisco Nexus 9000 series switches, Dell PowerEdge devices, and bulk storage systems.
• Developed troubleshooting procedures and documentation for end users of various servers and workstations.
• Physically inspected and performed quality assurance checks on more than 100 portable servers, storage nodes, and switches as they exited production.
• Increased longevity of storage units and decreased maintenance cost through adjusting systems settings and disk read frequency.
• Acted as the main point of contact for all vendor issues related to system deficiencies and sparing efforts.
• Tracked and documented all faults to provide reliability data and trend analysis.

Gulfport, MS

• Directed and supervised (30) direct reports in all aspects of professional duty and personal behavior
• Lead and managed teams to complete goals in a prompt, proficient, and professional manner
• Managed and assigned tasks through Oracle’s GCSS Marine Corps to manage all aspects of the maintenance process
• Created daily maintenance reports to show task requirements and work precedence
• Supervised detail-oriented tasks to ensure policy adherence and safety standards
• Ensured Marines stayed focused on the task at hand and are in their allocated place of duty at the appointed time

Charleston County, South Carolina, United States

• Resolved multiple business to business conflicts per week to continue business growth
• Utilized databases to search and select customized offerings based on individual carrier preference and price range
• Negotiated equitable rates to meet service and tracking requirements of customers
• Resolved and mitigated problems to ensure timely delivery of freight so quality of service goalscould be met
• Profiled individual carrier's current needs to maintain steady business relationships while respondingto their dynamic weekly needs

Pensacola, Florida Area

• Monitored 4000 advisors in real-time to ensure task adherence and meet quality goals, resulting in improved efficiency and consistent service delivery.
• Managed multiple communication channels to provide timely and accurate information to advisor leadership, fostering better decision-making and streamlined operations.
• Recorded and analyzed current and historical data to report trends, enabling data-driven insights and informed strategies for further improvement.
• Collaborated with various departments and management levels, providing data for advisor education and performance, leading to enhanced skills and higher productivity.
• Educated advisors on adherence policies, promoting a culture of compliance and maintaining high standards of service.
• Utilized Apple chat and Microsoft Office for effective communication and analysis, optimizing workflow and facilitating seamless interactions.