Benjamin Wilson Email & Phone Number

Melbourne, Victoria, Australia

• Directly responsible for completing Human Resource (HCM) data migration and conversion component on Workday implementation for APA Energy Wholesaler including: 3,000 employees 40 data templates Over 120,000 data lines• Worked with business stakeholders to understand the legacy & future state to define the data mapping• End to end process of data sourcing, importing, modelling, cleansing, transforming, validating, loading, defect fixing, refining and auditing• Identified 6,000 failures from initial load - worked with business to establish workday validation by identifying appropriate shifts and configure as required to produce a test with 1 failure• Responsible for writing Alteryx scripts to translate and cross check for integrity of data ensuring that the legacy data is converted correctly into templates• Work closely with vendors to ensure changes/updates/revisions are made according to directions and specifications

Docklands, Victoria, Australia

Managing reporting and analytics of over 1 million customer transactions per day at a National level for Customer Operations:• Management of 6 staff overviewing and guiding the analytics to recover and reports to be provided• Responsible for automation and centralisation of ‘Customer Operations’ national reporting • Data provision for recurring and ad hoc customer communications in Sales Force Marketing Cloud - produced the data for SFMC - regular feeds based on customer profile, exceptions or events based• Provided expert guidance and facilitated data-driven decision making by delivering thorough assessments and creating visualisations• Operational reporting to Senior Executives and Board in mitigating risks and capitalising on new opportunities relating to Customer profiling | Billing | Credit | Payments | Processing volumes | Voice of Customer | Complaints | Hardship | Ombudsman | Communications | Digital Interactions• Established additional data sources from external systems• Customer Satisfaction survey data provision and outcome reporting• Built automated, self-service Tableau visualisations to support management

Melbourne, Victoria, Australia

• Managing the group’s revenue assurance function including developing and driving initiatives to maximise revenue realised from assets • Management of up to 13 staff• Established Revenue Assurance team and methodology• Develop and mentor reporting team and streamlined the reporting functions• Automation and centralisation of National reporting function for ‘Customer’• Established centralised reporting function on Tableau Server

Melbourne, Victoria, Australia

Develop and drive the strategy of Revenue Assurance and Billing Impacting Process Assurance for Sensis• Controls Assessment and review• Collaboration with internal stakeholders to build and re-engineer mitigation strategies for risk identification and management• Monitoring, Analysis and reporting on Bill impacting process performance

Melbourne, Australia

To prepare the business in readiness for the delivery of new IT capability including;• Stakeholder Management• Review and acceptance of Processes• Resourcing• Preparation of change requests where functional needs are not met • Training• Testing (Parallel billing runs)• Reporting on progress and readiness

Melbourne, Victoria, Australia

Senior BA responsible for ‘Revenue Management’ components including Rating and Charging, Product Configuration, Enforcement, Customer Disputes Management and Credit Management;• Documentation of Detailed Business Processes• Functional reviews with business stakeholders• Issue management including Defects, Change Requests, liaising with vendors• Review of Training material• User Training• Test case preparation• Testing - SIT, UAT, Data Migration, PVT• Post-Go-Live support and releases – Defect investigation, impact analysis, prioritisation, definition of solutions and workarounds, data fixes, release preparation, testing and implementation.

• Representative of the business for the implementation of certain credit components including Outbound Dialer functionality, enabling Credit Management call centre staff to contact customers for the purpose of debt management and collection.• Review the agreed design and raise, prioritise and champion change requests to rectify functional requirement gaps• Liaise with Accenture to ensure that the agreed functional requirements were delivered as per scope• Analyse identified billing issues in terms of customer impact and the alternative costs of rectification

Sydney, New South Wales, Australia

• Analyse and design a solution for generating input data for incorporation in the migration input data• Involvement in planning and process design sessions• Involvement in initial daily meetings with the developers in preparation of requirements for migration data.• Perform data preparation of daily batches for input to the migration of services• Perform data preparation of daily batches to perform service cancellations in the legacy system • Investigation of customer impacting issues arising from the migration process• Liaise with legacy billing team to investigate and resolve any issues arising from migration of customer services• Liaise with the ‘New World’ billing team to investigate issues arising from migration of services and also to provide data for bulk updates of corrections• Meet with the business from Legacy and New World to define and document the credit processes around the transfer of account collection responsibility and also the process for transferring account balances.• Daily progress monitoring report• Assistance to PM including budgeting, reporting and troubleshooting

Sydney, New South Wales, Australia

• Analysis of requirements• Requirement Definition and Designhigh level and detailed requirements via use casesinterfaces between Provisioning, Billing, Financial, Cash Processing and Credit Management Systems screen designsrequirements sign-offTraveled to Graz, Austria for a review of the solution designRaise and monitor implementation of change requests Ensure that the system meets the business requirements• Process Definitiondefinition of processes and development/review of related process documentationLiaise with the technical writers in writing/reviewing work instructions• Review and feedback on proposed solution design• Negotiate and clarify detailed design with the developers during the coding phase• Setup and Configurationtechnical arrangements with APO and CBA for the provision of payment/refund processing interfaces • GL configuration in SAP for banking transactions• Define, monitor and perform the various testing phases to ensure system accuracy and compliance with the requirements defined in the detailed use casesDefinition and review of detailed test cases for Systems Integration Testing (SIT), User Acceptance Testing (UAT), Pilot and ‘go-live’ readiness testingSetup of Virtual Environment for test performance in SITDaily review of testing results, prioritisation progression for SIT, UAT and PilotSIT, UAT and Pilot testingDaily Defect meeting with Developers in Austria to provide feedback and clarification of requirements• User TrainingLiaise with the technical writers in writing/reviewing training programsConducted ‘Payment Management’ training for Call Centre agents induction (x 300approx)Training handover to detail technical users (Payment Processing Manager, Billing and Credit Specialists, GL Accountant)• Go-live supportSupport for ‘go-live’ period including checking, trouble shooting, corrections, reconciliations, defect reporting and correction• Post go-live support

Greater Sydney Area

Sydney, New South Wales, Australia

South Melbourne, Victoria, Australia

South Melbourne, Victoria, Australia

South Melbourne, Victoria, Australia

Dandenong, Victoria, Australia