Benjamin Wilson Email & Phone Number

Melbourne, Victoria, Australia

• Directly responsible for completing Human Resource (HCM) data migration and conversion component on Workday implementation for APA Energy Wholesaler including: 3,000 employees 40 data templates Over 120,000 data lines
• Worked with business stakeholders to understand the legacy & future state to define the data mapping
• End to end process of data sourcing, importing, modelling, cleansing, transforming, validating, loading, defect fixing, refining and auditing
• Identified 6,000 failures from initial load - worked with business to establish workday validation by identifying appropriate shifts and configure as required to produce a test with 1 failure
• Responsible for writing Alteryx scripts to translate and cross check for integrity of data ensuring that the legacy data is converted correctly into templates
• Work closely with vendors to ensure changes/updates/revisions are made according to directions and specifications

Docklands, Victoria, Australia

• Managing reporting and analytics of over 1 million customer transactions per day at a National level for Customer Operations:
• Management of 6 staff overviewing and guiding the analytics to recover and reports to be provided
• Responsible for automation and centralisation of ‘Customer Operations’ national reporting
• Data provision for recurring and ad hoc customer communications in Sales Force Marketing Cloud - produced the data for SFMC - regular feeds based on customer profile, exceptions or events based
• Provided expert guidance and facilitated data-driven decision making by delivering thorough assessments and creating visualisations
• Operational reporting to Senior Executives and Board in mitigating risks and capitalising on new opportunities relating to Customer profiling | Billing | Credit | Payments | Processing volumes | Voice of Customer |.

Melbourne, Victoria, Australia

• Managing the group’s revenue assurance function including developing and driving initiatives to maximise revenue realised from assets
• Management of up to 13 staff
• Established Revenue Assurance team and methodology
• Develop and mentor reporting team and streamlined the reporting functions
• Automation and centralisation of National reporting function for ‘Customer’
• Established centralised reporting function on Tableau Server

Melbourne, Victoria, Australia

• Develop and drive the strategy of Revenue Assurance and Billing Impacting Process Assurance for Sensis
• Controls Assessment and review
• Collaboration with internal stakeholders to build and re-engineer mitigation strategies for risk identification and management
• Monitoring, Analysis and reporting on Bill impacting process performance

Melbourne, Australia

• To prepare the business in readiness for the delivery of new IT capability including;
• Stakeholder Management
• Review and acceptance of Processes
• Resourcing
• Preparation of change requests where functional needs are not met
• Training

Melbourne, Victoria, Australia

• Senior BA responsible for ‘Revenue Management’ components including Rating and Charging, Product Configuration, Enforcement, Customer Disputes Management and Credit Management;
• Documentation of Detailed Business Processes
• Functional reviews with business stakeholders
• Issue management including Defects, Change Requests, liaising with vendors
• Review of Training material
• User Training

• Representative of the business for the implementation of certain credit components including Outbound Dialer functionality, enabling Credit Management call centre staff to contact customers for the purpose of debt.
• Review the agreed design and raise, prioritise and champion change requests to rectify functional requirement gaps
• Liaise with Accenture to ensure that the agreed functional requirements were delivered as per scope
• Analyse identified billing issues in terms of customer impact and the alternative costs of rectification

Sydney, New South Wales, Australia

• Analyse and design a solution for generating input data for incorporation in the migration input data
• Involvement in planning and process design sessions
• Involvement in initial daily meetings with the developers in preparation of requirements for migration data.
• Perform data preparation of daily batches for input to the migration of services
• Perform data preparation of daily batches to perform service cancellations in the legacy system
• Investigation of customer impacting issues arising from the migration process

Sydney, New South Wales, Australia

• Analysis of requirements
• Requirement Definition and Designhigh level and detailed requirements via use casesinterfaces between Provisioning, Billing, Financial, Cash Processing and Credit Management Systems screen designsrequirements.
• Process Definitiondefinition of processes and development/review of related process documentationLiaise with the technical writers in writing/reviewing work instructions
• Review and feedback on proposed solution design
• Negotiate and clarify detailed design with the developers during the coding phase
• Setup and Configurationtechnical arrangements with APO and CBA for the provision of payment/refund processing interfaces

Greater Sydney Area

Sydney, New South Wales, Australia

South Melbourne, Victoria, Australia

South Melbourne, Victoria, Australia

South Melbourne, Victoria, Australia

Dandenong, Victoria, Australia