Benjamin Wilson Email & Phone Number

Strategic, motivated mortgage professional offering expertise in overseeing employees in the lending, underwriting, and processing departments in the home equity and agency space, developing / implementing procedures, and ensuring adherence with bank policies and federal laws. Innovative business partner, effective communicator, and problem-solving project manager known for building relationships with internal / external partners at all levels / disciplines both in-person and virtually to self-identify and leverage data / process analysis to monitor the productivity / budgetary performance of the operations department and ensure efficient delivery of products / services to clients. Collaborative, passionate leader with demonstrated successes in developing and directing top-performing, cross-functional teams to resolve mortgage loan disputes / problems, deliver exceptional customer service, and exceed established benchmarks.Additional Relevant ExperienceWELLS FARGO BANK NA, Reading, PAConsumer Loan Processor Delivered a timely acquisition of loan documents.- Collaborated closely with customers and bank partners to request needed information to decision the application.- Gathered needed documents and prepared files for underwriter review. - Prepared subordination agreements for existing home equity loans and lines of credit. - Communicated loan decisions in a timely manner to meet compliance deadlines. Collateral TechnicianEnsured the timely acquisition of titles for assets used as collateral for various consumer loans, including the interaction and coordination with bank customers, various automobile dealerships, and state agencies.- Researched and resolved problems related to missing titles, utilizing excellent written and verbal communication skills.- Served as a customer service representative for title changes and questions requested by customers and dealerships.- Performed reconciliation of check disbursements- Audited titles upon request to ensure accuracy of the information, including research and resolving discrepancies.JETSORT / JDM, Reading, PA Trainer Coordinator | Mail ProcessorTrained and implemented new procedures for employees.- Coordinated the daily workflow for mail sorting.- Operated automated barcode mail sorting machines.- Provided work direction to team members and provided performance feedback to leadership.