Benjamin Wright Email & Phone Number

Burnaby, British Columbia, Canada

Dubai, Dubai, United Arab Emirates

Served as liaison between Board Committee and operating units to resolve day-to-day technical and operational issues.Provided troubleshooting for internal and external users regarding customer-specific requests via Team Foundation Server while working on help desk.Processed weekly and monthly payment bonuses for end users with discretion and accuracy. Organized, maintained, and filed the database of the daily Sales summary for senior management.Collaborated with developers… Show more Served as liaison between Board Committee and operating units to resolve day-to-day technical and operational issues.Provided troubleshooting for internal and external users regarding customer-specific requests via Team Foundation Server while working on help desk.Processed weekly and monthly payment bonuses for end users with discretion and accuracy. Organized, maintained, and filed the database of the daily Sales summary for senior management.Collaborated with developers, testers, and end users to ensure technical compatibility.Worked with upper management to ensure appropriate changes were made to improve quality assurance to increase customer service satisfaction. Show less

Dubai, Dubai, United Arab Emirates

Promptly responded to technical related inquiries from Inbound team via a variety of communication mediums, such as email, video chat and phone to resolve arising issues through clear communication.Monitored, logged, tracked and filed all phases of help desk support tickets as a first point of contact. Ensured professional delivery of customer service by creating customer orders and handling customer complaints, as well as assisting with decision-making and suggestions to fulfill… Show more Promptly responded to technical related inquiries from Inbound team via a variety of communication mediums, such as email, video chat and phone to resolve arising issues through clear communication.Monitored, logged, tracked and filed all phases of help desk support tickets as a first point of contact. Ensured professional delivery of customer service by creating customer orders and handling customer complaints, as well as assisting with decision-making and suggestions to fulfill customer needs. Escalated/forwarded unresolved queries to the senior management team to ensure the issues were timely addressed to maintain customer retention. Show less

Richmond, British Columbia, Canada

Completed full building and grounds patrols every hour strictly adhering to facility safety guidelines. Watched different facility areas from central location via 10 CCTV feeds within facilities of alarm breaches and first aid calls. Permitted access into the facility yard for escorting and dropping off approved persons into secure locations.Escalated theft, access violations and other incidents with reports to supervisor and manager-on-duty in a timely manner.Documented any… Show more Completed full building and grounds patrols every hour strictly adhering to facility safety guidelines. Watched different facility areas from central location via 10 CCTV feeds within facilities of alarm breaches and first aid calls. Permitted access into the facility yard for escorting and dropping off approved persons into secure locations.Escalated theft, access violations and other incidents with reports to supervisor and manager-on-duty in a timely manner.Documented any disruptive or disturbing behaviour that caused violation of the facility protocol by gathering evidence and reported to supervisor in a timely manner.Answered general inquiries and calls, and relayed messages to appropriate staff member. Show less

Richmond, British Columbia, Canada

Performed pre- and post daily vehicle inspections and reported on transportation costs and properly filed vehicle reports with accuracy.Employed effective time management when dealing with coordination and accountability around personnel and security assets.Utilized strong documentation skills to coordinate security personnel and physical security armory assets.Recorded data, such as property damage, theft, violations or unusual occurrences and provided reports to the supervisor for… Show more Performed pre- and post daily vehicle inspections and reported on transportation costs and properly filed vehicle reports with accuracy.Employed effective time management when dealing with coordination and accountability around personnel and security assets.Utilized strong documentation skills to coordinate security personnel and physical security armory assets.Recorded data, such as property damage, theft, violations or unusual occurrences and provided reports to the supervisor for appropriate action. Show less

Richmond, British Columbia, Canada

Conveyed products from receiving to storage; coordinated shipping requests and documented accurately to achieve correct billing upon request. Verified, updated and filed daily production logs against physical count of stock and investigated and reported discrepancies to warehouse supervisors.Proficient in the use of pallet movers, standup forklifts and operated equipment in a safely manner; troubleshoot breakdowns and call for repairs. Maintained high levels of productivity by… Show more Conveyed products from receiving to storage; coordinated shipping requests and documented accurately to achieve correct billing upon request. Verified, updated and filed daily production logs against physical count of stock and investigated and reported discrepancies to warehouse supervisors.Proficient in the use of pallet movers, standup forklifts and operated equipment in a safely manner; troubleshoot breakdowns and call for repairs. Maintained high levels of productivity by consistently communicating with supervisors and team members for financial feasibility. Show less

Cad/Cadd Drafting And/Or Design Technology/Technician

Completed Coursework Towards Diploma Of Criminal Justice In Crimininology

Completed Coursework Towards Bachelor Of Arts In General Psychology