Benjamin Yates Email & Phone Number

El Paso, TX, US

California, United States

El Paso, Texas, United States

El Paso, Texas, United States

Loma Linda CA

• Supports Loma Linda VAMC through security updates and monitoring of security compliance, production of security reports, patching of vulnerabilities, and providing security gap analysis.
• Identifies IT related deficiencies for the Information Security Program (CRISP) and implements controls based upon CRISP findings. Following all security policies reference VA Handbook 6500.1
• Provides hardware, software and peripheral support throughout the hospital, and involved in the completion… Show more
• Provides hardware, software and peripheral support throughout the hospital, and involved in the completion of many significant projects throughout the VA. Configures, support, and upgrade Windows servers—2003, 2008.
• Manage several Hardware & Software refreshes. Staging and configuration of equipment prior to deployment. Working with facility engineers to schedule installation and final configurations.
• Configure, support, and upgrade Windows Servers—Configure, monitor and support virtual environment—VMWare vSphere and ESXi

Provide technical support to over 35,000 users based across the spectrum of the hospital infrastructure, and emphasize on a timely resolution or escalation of issues with strong coordination between teams and vendors. Technical support with PC/Apple hardware, software wireless devices, network infrastructure, VPN, servers, MSO 2003/2007/2010, Windows XP.

Pomona

• To provide desk side IT support services to American Red Cross campus in a Microsoft Windows, HP/LAN environment.
• Duties to include IMAC, software support, MS Office suite support, asset management

Greater Los Angeles Area

• Backed up user’s information and lay out of XP software using USMT deployment and configuration of user’s setup.
• Deployed about 2500+ PC’s and laptops for the XP deployment

Greater Los Angeles Area

• Backed up user’s information and lay out of XP software using USMT deployment and configuration of user’s setup.
• Deployed about 2500+ PC’s and laptops for the XP deployment

29222 Rancho Vision Rdsan Juan Capistrano CA 92675

Administers and supports enterprise wide computer systems. Resolves complex issues regarding operations, installations, error messages, on-line transactions, system status and downtime. Ensures user satisfaction by providing preventative maintenance and troubleshooting.Experience· 3 - 5 years relative IT experience required· 3+ Years Prior Help Desk.

Irvine CA

· Needs to be able to troubleshoot network connection hurdles, telnet, netstat, ping and trace route identifying firewall hurdles. · Needs to be familiar with and troubleshoot Microsoft Office Suites 2003, 2007 & 2010. · Troubleshoot 3rd party client installation applications. · Ability to decipher batch scripts and fix them when passwords expire a plus. ·.

Provide technical support to over 35,000 users based across the spectrum of the hospital infrastructure, and emphasize on a timely resolution or escalation of issues with strong coordination between teams and vendors. Technical support with PC/Apple hardware, software wireless devices, network infrastructure, VPN, servers, MSO 2003/2007/2010, Windows XP.

• Responsible for desktop and helpdesk support including software installation/configuration, and desktop security in a Mac and Windows environment.
• Support 4,500 users with Active Directory and Exchange.
• Support and configure Blackberry.
• On call support for all desktop emergencies PC/Mac Hardware repairs, Window 95/XP/ 3.1/OSX Software Support and Set up HP Laser Printer and Plotter Repair. Troubleshot Ethernet Networks, Controllers, Terminals and.

Salary 55,000 Responsible for desktop and helpdesk support including software installation/configuration, and desktop security in a Mac and Windows environment. Support 4,500 users with Active Directory and Exchange.Support and configure Blackberry.On call support for all desktop emergencies PC/Mac Hardware repairs, Window 95/XP/ 3.1/OSX Software Support.

Salary 50,000 (Contract)Helped Northrop with their City of Anaheim account and helpdesk support. Analyst for 500+ Corporate users running LAN/WAN, Printers, PC Desk Top, Laptops, RAS, Network Connectivity, Rumba, Lotus Notes, NT, Office, TCP/IP, printers, laptops, network connectivity, Helpdesk - Applications Support, Helpdesk - Hardware Support Dell GX-1.

Salary 48,000 (Contract)Analyst for 500+ Corporate users running LAN/WAN, Printers, PC Desk Top, Laptops, RAS, Network Connectivity, Rumba, Lotus Notes, NT, Office, TCP/IP, printers, laptops, network connectivity, Helpdesk - Applications Support, Help Desk - Hardware Support Dell GX-1, Dell GX-150, Toshiba Tecra 550,/8000/8100/8200, Toshiba Portege.

Supported over 7,000 users with their network printers and stand alone printers for Health Net.Repaired connection problem from the PC and router to the printer and the brake fix of it. Cleared error code, cleared jams, replaced rollers, fuser, clutches, motor and assembly; delivered the toner cartridge for each of the printer in all four of the buildings..

Troubleshot Mab and PC laptops for branches and admin offices. Repaired the branch servers and the router and switch. Service provider for Mac, Toshiba, Compaq, Hewlett Packard, and Dell. Replaced the hardware and repaired the software problem for all the laptop and PC.Repaired the printer - all models of printers replacing rollers, fuser kits, removing.

Salary 40,000 (Contract)Repaired the branch servers and the router and switch. Troubleshot PC and laptop for the branches and the admin offices. Service provider for Toshiba, Compaq, Hewlett Packard, and Dell. Replaced the hardware and repaired the software problem for all the laptop and PC. Repaired the printer -all models of printers replacing rollers.

Salary 40,000 (Contract)Worked as an independent contractor on their Bank of America contract. Repaired the branch servers and the router and switch. Troubleshot PC and laptop for the branches and the admin offices. Replaced the hardware and repaired the software problem for all the PC and laptops for the orange counties area. Repaired the printers - all.

Salary 40,000 (Contract)Repaired the branch servers and the router and switch. Troubleshot PC and laptop for the branches and the admin offices. Replaced the hardware and repaired the software problem for all the laptop and PC. Repaired the printer - all models of printers replacing rollers, fuser kits, removing paper jam, troubleshooting error codes.

Salary 40,000Repaired all the models of printers replacing rollers, fuser kits, removing paper jam, troubleshooting error codes and replacing component (in house and in the field).Repaired computer software and hardware. Installed cabling for the printers and PC.

Salary 40,000Responsibilities included: support, maintenance, configuration, and management of client's desktops and peripherals in a Windows environment. Responsible for desktop and helpdesk support and other support such as software installation/configuration, and desktop security. Responsible for dedicated desktop/helpdesk support for client's Boston.