• Supports Loma Linda VAMC through security updates and monitoring of security compliance, production of security reports, patching of vulnerabilities, and providing security gap analysis. • Identifies IT related deficiencies for the Information Security Program (CRISP) and implements controls based upon CRISP findings. Following all security policies reference VA Handbook 6500.1• Provides hardware, software and peripheral support throughout the hospital, and involved in the completion… Show more • Supports Loma Linda VAMC through security updates and monitoring of security compliance, production of security reports, patching of vulnerabilities, and providing security gap analysis. • Identifies IT related deficiencies for the Information Security Program (CRISP) and implements controls based upon CRISP findings. Following all security policies reference VA Handbook 6500.1• Provides hardware, software and peripheral support throughout the hospital, and involved in the completion of many significant projects throughout the VA. Configures, support, and upgrade Windows servers—2003, 2008, 2012 and apply patches and updates with SCCM• Manage several Hardware & Software refreshes. Staging and configuration of equipment prior to deployment. Working with facility engineers to schedule installation and final configurations.• Configure, support, and upgrade Windows Servers—Configure, monitor and support virtual environment—VMWare vSphere and ESXi• Prepare, maintain system documentation and assist in developing security documentation, authorization and accreditation which includes Risks Assessments for network equipment, testing, evaluation and operations plan.• Communicating with multi-level management and staff consistently, giving updates, reporting issues and resolution.• Enforce security scan assessments and AI’s to make sure we meet all Department of Veterans Affairs requirements for security and CRISPS initiatives. Access risk and resolution management.• Provides assistance to facility and systems owners on risk management process by reviewing monthly reports to make sure CRISP requirements are met for OI&T Server and Network security requirements.• Review and update operational processes to improve service delivery within VA Show less

Provide technical support to over 35,000 users based across the spectrum of the hospital infrastructure, and emphasize on a timely resolution or escalation of issues with strong coordination between teams and vendors. Technical support with PC/Apple hardware, software wireless devices, network infrastructure, VPN, servers, MSO 2003/2007/2010, Windows XP professional/Windows 7 Enterprise, and multiple medical custom programs. Administrator support to Active Directory, over 20 custom medical… Show more Provide technical support to over 35,000 users based across the spectrum of the hospital infrastructure, and emphasize on a timely resolution or escalation of issues with strong coordination between teams and vendors. Technical support with PC/Apple hardware, software wireless devices, network infrastructure, VPN, servers, MSO 2003/2007/2010, Windows XP professional/Windows 7 Enterprise, and multiple medical custom programs. Administrator support to Active Directory, over 20 custom medical applications, and telecommunication equipment. Graveyard shift included troubleshoots PC, and network printers, repair or swap out and reconfigure essential hardware. Contribute to an audit shared support database tools by documenting problems and solutions thoroughly. Document, update, track tickets with HP Service Manager ticketing software with efficient customer service Show less

To provide desk side IT support services to American Red Cross campus in a Microsoft Windows, HP/LAN environment.• Duties to include IMAC, software support, MS Office suite support, asset management

• Backed up user’s information and lay out of XP software using USMT deployment and configuration of user’s setup. • Deployed about 2500+ PC’s and laptops for the XP deployment

• Backed up user’s information and lay out of XP software using USMT deployment and configuration of user’s setup. • Deployed about 2500+ PC’s and laptops for the XP deployment

Administers and supports enterprise wide computer systems. Resolves complex issues regarding operations, installations, error messages, on-line transactions, system status and downtime. Ensures user satisfaction by providing preventative maintenance and troubleshooting.Experience· 3 - 5 years relative IT experience required· 3+ Years Prior Help Desk experience required· 1+ years Lead Help Desk experience required· Ticket… Show more Administers and supports enterprise wide computer systems. Resolves complex issues regarding operations, installations, error messages, on-line transactions, system status and downtime. Ensures user satisfaction by providing preventative maintenance and troubleshooting.Experience· 3 - 5 years relative IT experience required· 3+ Years Prior Help Desk experience required· 1+ years Lead Help Desk experience required· Ticket software experience (any), Microsoft CRM preferred· Experience with Remote Desktop tools, (PCAnywhere, Citrix, GoToMyPC, etc…)· Good people and phone skillsEssential Job Functions· Understand Call Center reporting Metrics, run reports, recommend areas of change & improvements· Remains abreast of emerging technology and maintains technical competency of IT infrastructure· Works directly with customers to resolve IT issues· Adheres to IT policies and procedures that will allow for rapid response to customer issues and request, following standard implementation procedures.· Aware of strategic technology goals and works with IT staff to achieve and maintain them· Keeps IT associates and management abreast of current and future IT issues· Supports and administers retail software and custom applications· Ability to communicate effectively and efficiently to a diverse range of customers· Minimal ability to type 20 WPM· Ability to sit for long periods of time· Patience…Ability to answer repeat questions you feel everyone should already know the answers to· Work as a productive member of a team Show less

· Needs to be able to troubleshoot network connection hurdles, telnet, netstat, ping and trace route identifying firewall hurdles. · Needs to be familiar with and troubleshoot Microsoft Office Suites 2003, 2007 & 2010. · Troubleshoot 3rd party client installation applications. · Ability to decipher batch scripts and fix them when passwords expire a plus. · Needs to be able to map drives via script or manually mapping them in Explorer.… Show more · Needs to be able to troubleshoot network connection hurdles, telnet, netstat, ping and trace route identifying firewall hurdles. · Needs to be familiar with and troubleshoot Microsoft Office Suites 2003, 2007 & 2010. · Troubleshoot 3rd party client installation applications. · Ability to decipher batch scripts and fix them when passwords expire a plus. · Needs to be able to map drives via script or manually mapping them in Explorer. · Needs to understand Microsoft Active Directory, distribution lists and security groups. · Be able to rebuild windows profiles and move all the data from the old profile to the new one.· Needs to be able to take a PC apart identify bad components thru testing and replace them.· Needs to be able to take a hard drive out of a PC or laptop and slave it to a replacement computer and transfer all client required Data.· Being able to handle high call volumes and escalated stressful situations with composure and integrity· Being able to respond to email support requests (We have a Help Desk web app we use to manage requests)· Work with Managers and team leads to deliver solutions for to workflow hurdles/challengesBeing able to engage a computer with virus tools to remove malicious content or root files Show less

Provide technical support to over 35,000 users based across the spectrum of the hospital infrastructure, and emphasize on a timely resolution or escalation of issues with strong coordination between teams and vendors. Technical support with PC/Apple hardware, software wireless devices, network infrastructure, VPN, servers, MSO 2003/2007/2010, Windows XP professional/Windows 7 Enterprise, and multiple medical custom programs. Administrator support to Active Directory, over 20 custom medical… Show more Provide technical support to over 35,000 users based across the spectrum of the hospital infrastructure, and emphasize on a timely resolution or escalation of issues with strong coordination between teams and vendors. Technical support with PC/Apple hardware, software wireless devices, network infrastructure, VPN, servers, MSO 2003/2007/2010, Windows XP professional/Windows 7 Enterprise, and multiple medical custom programs. Administrator support to Active Directory, over 20 custom medical applications, and telecommunication equipment. Graveyard shift included troubleshoots PC, and network printers, repair or swap out and reconfigure essential hardware. Contribute to an audit shared support database tools by documenting problems and solutions thoroughly. Document, update, track tickets with HP Service Manager ticketing software with efficient customer service. Show less

• Responsible for desktop and helpdesk support including software installation/configuration, and desktop security in a Mac and Windows environment. • Support 4,500 users with Active Directory and Exchange.• Support and configure Blackberry.• On call support for all desktop emergencies PC/Mac Hardware repairs, Window 95/XP/ 3.1/OSX Software Support and Set up HP Laser Printer and Plotter Repair. Troubleshot Ethernet Networks, Controllers, Terminals and Printers.

Salary 55,000 Responsible for desktop and helpdesk support including software installation/configuration, and desktop security in a Mac and Windows environment. Support 4,500 users with Active Directory and Exchange.Support and configure Blackberry.On call support for all desktop emergencies PC/Mac Hardware repairs, Window 95/XP/ 3.1/OSX Software Support and Set up HP Laser Printer and Plotter Repair. Troubleshot Ethernet Networks, Controllers, Terminals and… Show more Salary 55,000 Responsible for desktop and helpdesk support including software installation/configuration, and desktop security in a Mac and Windows environment. Support 4,500 users with Active Directory and Exchange.Support and configure Blackberry.On call support for all desktop emergencies PC/Mac Hardware repairs, Window 95/XP/ 3.1/OSX Software Support and Set up HP Laser Printer and Plotter Repair. Troubleshot Ethernet Networks, Controllers, Terminals and Printers. Show less

Salary 50,000 (Contract)Helped Northrop with their City of Anaheim account and helpdesk support. Analyst for 500+ Corporate users running LAN/WAN, Printers, PC Desk Top, Laptops, RAS, Network Connectivity, Rumba, Lotus Notes, NT, Office, TCP/IP, printers, laptops, network connectivity, Helpdesk - Applications Support, Helpdesk - Hardware Support Dell GX-1, Dell GX-150, Toshiba Tecra 550,/8000/8100/8200, Toshiba Portege 7010/7020/7200/3110/3440/3480/3490, Visioneer Paperport, SCSI… Show more Salary 50,000 (Contract)Helped Northrop with their City of Anaheim account and helpdesk support. Analyst for 500+ Corporate users running LAN/WAN, Printers, PC Desk Top, Laptops, RAS, Network Connectivity, Rumba, Lotus Notes, NT, Office, TCP/IP, printers, laptops, network connectivity, Helpdesk - Applications Support, Helpdesk - Hardware Support Dell GX-1, Dell GX-150, Toshiba Tecra 550,/8000/8100/8200, Toshiba Portege 7010/7020/7200/3110/3440/3480/3490, Visioneer Paperport, SCSI devices, external storage devices (Zip, Jaz, & MO), scanners, faxes, printers (HP and Lexmark). Supported over 5,000 users with their network printers and stand alone printers for Health Net. Provided software support to their offsite branch with installing, administering, troubleshooting and upgrading NT Domain and/or Active Directory (including TCP/IP, DHCP, DNS, WINS) servers.Repaired connection problems from the PC and router to the printer. Cleaned error code, clearing jams, replacing rollers, fuser, clutches, motor and assembly. Provided hardware support to their network printers and local printers. Experienced administering and troubleshooting Exchange 5.5/2000 email servers supporting 500+ corporate users (experience with remote administration).Experienced backing up Windows Servers, with Verities Backup Exec. V8.5-9.0 Show less

Salary 48,000 (Contract)Analyst for 500+ Corporate users running LAN/WAN, Printers, PC Desk Top, Laptops, RAS, Network Connectivity, Rumba, Lotus Notes, NT, Office, TCP/IP, printers, laptops, network connectivity, Helpdesk - Applications Support, Help Desk - Hardware Support Dell GX-1, Dell GX-150, Toshiba Tecra 550,/8000/8100/8200, Toshiba Portege 7010/7020/7200/3110/3440/3480/3490, Visioneer Paperport, SCSI devices, external storage devices (Zip, Jaz, & MO), scanners, Faxes… Show more Salary 48,000 (Contract)Analyst for 500+ Corporate users running LAN/WAN, Printers, PC Desk Top, Laptops, RAS, Network Connectivity, Rumba, Lotus Notes, NT, Office, TCP/IP, printers, laptops, network connectivity, Helpdesk - Applications Support, Help Desk - Hardware Support Dell GX-1, Dell GX-150, Toshiba Tecra 550,/8000/8100/8200, Toshiba Portege 7010/7020/7200/3110/3440/3480/3490, Visioneer Paperport, SCSI devices, external storage devices (Zip, Jaz, & MO), scanners, Faxes, printers (HP and Lexmark). Windows NT/2000/XP, MS Office, Right Fax and Outlook (; with remote users providing hardware support to the end user of the company. Temp with Unisys. Worked with Altiris as remote access to help users with desktop problems. Helped with Countrywide's account and helpdesk support. Provided hardware support to their network printers and local printers and also provided some software support to their offsite branch. Experienced installing, administering, troubleshooting and upgrading NT Domain and/or Active Directory (including TCP/IP, DHCP, DNS, and WINS) servers. Experienced administering and troubleshooting Exchange 5.5/2000 email servers supporting 500+ corporate users (experience with remote administration) Experienced backing up Windows Servers with Verities Backup Exec. V8.5-9.0; Used Altiris as deployment of additional software, upgrades, or new installs of users. I also user it as a remoting tool as well as for assent management. I was able to look up a user PC or laptop to see was kind of software they had install when it was install. I could also check the last time the user was login in to PC or Laptop. Rocket Network Show less

Supported over 7,000 users with their network printers and stand alone printers for Health Net.Repaired connection problem from the PC and router to the printer and the brake fix of it. Cleared error code, cleared jams, replaced rollers, fuser, clutches, motor and assembly; delivered the toner cartridge for each of the printer in all four of the buildings. Completed daily and weekly reports that had to be emailed to my supervisor in Dallas.

Troubleshot Mab and PC laptops for branches and admin offices. Repaired the branch servers and the router and switch. Service provider for Mac, Toshiba, Compaq, Hewlett Packard, and Dell. Replaced the hardware and repaired the software problem for all the laptop and PC.Repaired the printer - all models of printers replacing rollers, fuser kits, removing paper jam, troubleshooting error codes.

Salary 40,000 (Contract)Repaired the branch servers and the router and switch. Troubleshot PC and laptop for the branches and the admin offices. Service provider for Toshiba, Compaq, Hewlett Packard, and Dell. Replaced the hardware and repaired the software problem for all the laptop and PC. Repaired the printer -all models of printers replacing rollers, fuser kits, removing paper jam, troubleshooting error codes.

Salary 40,000 (Contract)Worked as an independent contractor on their Bank of America contract. Repaired the branch servers and the router and switch. Troubleshot PC and laptop for the branches and the admin offices. Replaced the hardware and repaired the software problem for all the PC and laptops for the orange counties area. Repaired the printers - all models of printers replacing roller, fuser kits, removing paper jam, troubleshooting error codes.

Salary 40,000 (Contract)Repaired the branch servers and the router and switch. Troubleshot PC and laptop for the branches and the admin offices. Replaced the hardware and repaired the software problem for all the laptop and PC. Repaired the printer - all models of printers replacing rollers, fuser kits, removing paper jam, troubleshooting error codes.

Salary 40,000Repaired all the models of printers replacing rollers, fuser kits, removing paper jam, troubleshooting error codes and replacing component (in house and in the field).Repaired computer software and hardware. Installed cabling for the printers and PC.

Salary 40,000Responsibilities included: support, maintenance, configuration, and management of client's desktops and peripherals in a Windows environment. Responsible for desktop and helpdesk support and other support such as software installation/configuration, and desktop security. Responsible for dedicated desktop/helpdesk support for client's Boston facility. Responsible for accurately closing all support tickets with appropriate component codes and resolving all client… Show more Salary 40,000Responsibilities included: support, maintenance, configuration, and management of client's desktops and peripherals in a Windows environment. Responsible for desktop and helpdesk support and other support such as software installation/configuration, and desktop security. Responsible for dedicated desktop/helpdesk support for client's Boston facility. Responsible for accurately closing all support tickets with appropriate component codes and resolving all client desktop needs. Worked fallout at specified location as well as participating in virus remediation efforts. Responsible for supporting IT department initiatives, tools and procedures as well as interfacing with team leads, Management, Desktop Engineering, helpdesk, AES and INS. On call support for all desktop emergencies PC Hardware repairs, Window 95/3.1 Software Support and HP Laser Printer Repair. Troubleshot Ethernet Networks, Controllers, Terminals and Printers. Upgraded computer and installed hardware and software. Customers include; and Union Bank Show less