Benjamin Yost Email & Phone Number

Columbus, OH, US

Upper Arlington, Ohio, United States

Manage day-to-day operations of the store. These duties included managing a staff of 6-10 associates. This includes managing staff training, scheduling, corrective actions, maintaining an excellent relationship with customers, Ordering and merchandising the store. Other duties include managing waste, monitoring internal and external store theft and.

Grove City, Ohio, United States

Manage day-to-day store operations of a Convenience store. Duties include opening and closing of store, processing end of day paperwork, stocking shelves, processing deliveries and merchandising store.

Assist with the day-to-day operations of the store. This includes managing staff, maintaining production levels and processing end-of-day paperwork. While managing staff, my duties included scheduling, corrective actions, hiring and training. While maintaining production levels, I am also responsible for stocking the sales floor, displays and promotions.

London, Ohio

Promote a healthy and safe culture while taking full responsibility for the day to day running of multiple accounts. Maintain positive business relationships with account contacts. Work with on-site customer service associates to continually measure sales, processes and company goals. Forecast sales to identify risk to achieve proper inventory levels and.

Groveport, Ohio

Organization and fulfillment of product distribution through preparing product for shipping by manually consolidating product on pallets and combining orders in database using Oracle platforms. Train and mentor new hires and act as lead for consolidation team of 3 to 5 employees.

Interacted with residents using both positive and negative reinforcement techniques to encourage productive behavior in a challenging and often hostile work environment.Supervised and recorded resident activities for the purpose of resident evaluation, prepared court documents, and handled disciplinary action when necessary.

Marietta, Ohio

Managed businesses providing tutoring services and retail sales of school supplies, and mini storage and U-Haul rentals.

Analyzed and consistently forecast future call volume based on historical trends within a 5% variance of actual in a call center taking over 870,000 calls per year to produce revenues of more than $80,000,000.00 from phone and web transactions.Managed staffing models and created shift schedules based on projected call volume for over 100 associates.

Processed orders with various types of credit card holds while maintaining PCI compliance.Created and implemented department procedures and training manuals, provided assistance to floor supervisors, performed administrative tasks and generated daily trending and volume reports.Monitored, halted and documented more than $200,000.00 in fraudulent orders.

Successfully resolved challenging customer service issues as a front line customer service associate.Provided floor support to supervisors while mentoring fellow associates.

Westerville, Ohio

Coordinated credit, payment and escalated issues resolution with banking centers, district managers and private bankers for high profile credit clients.Processed credit card applications and evaluated special consideration candidates using credit bureau, regulatory and banking relationship criteria.

Mba, Business Administration

Licensed Ohio Real Estate Sales Representative

Ba, Business Administration

Activities and Societies: While at Ohio Valley University, I became the editor of the college newspaper.