Chief Operating Officer
CurrentFacilitated 3PL, Shopify store, customer support, supply chain, and inventory projections• Improved delivery times and customer satisfaction by transitioning from in-house fulfillment to 3PL.• Streamlined returns and exchanges process through 3PL.• Reduced lead time by two weeks by optimizing the shipping route from China to Los Angeles.• Assisted in product development and sourcing for a new shoe by collaborating with agents in China.