Chief Operating Officer
Current- Facilitated 3PL, Shopify store, customer support, supply chain, and inventory projections
- Improved delivery times and customer satisfaction by transitioning from in-house fulfillment to 3PL.
- Streamlined returns and exchanges process through 3PL.
- Reduced lead time by two weeks by optimizing the shipping route from China to Los Angeles.
- Assisted in product development and sourcing for a new shoe by collaborating with agents in China.