Benjamin Baldwin Email & Phone Number

Goldvein, VA, US

Staford, VA

• Perform custom configuration of the Nuvolo Enterprise Asset Management application.
• Create custom Discovery patterns during the implementation and configuration of Discovery and Service Mapping.
• Implement ITSM, LDAP import/ADFS authentication.
• Implement CMDB and asset management including importing data from legacy applications.
• Plan and perform on-premise installation of ServiceNow for the DoD agency. Post installation, facilities assets are imported into the CMDB and scheduled preventive maintenance tasks configured in the Facilities and.
• Plan and perform on-premise installation of ServiceNow of Test, Production, and COOP instances.

Chantilly, VA

• Contracted to support the Defense Security Cooperation Agency’s Security Cooperation Enterprise System portal
• Technical lead for a group of five SMEs responsible for deploying and configuring the Oracle OUD and OID products, performing data conversion and validation using the Oracle Application Test Suite, and preparation of a.
• Streamlined communication between the SCES developers and SCIP front end analysts and engineers by coordinating all requests for assistance, troubleshooting, and updates, resulting in a savings of hundreds of man hours.
• Successfully installed and configured the SCES Production OUD and OID instances in less than a week, allowing the program to recover time lost on the schedule caused by the delays in the Test OUD and OID installation.
• Established excellent working relationships with the SCIP staff which resulted in issues in user accounts being corrected in minutes instead of days.
• Installed and configured the SCES Coop OUD and OID instances on short notice to facilitate the Coop testing schedule.

Quantico, VA

• Contracted to support the Marine Corps EITSM Oracle databases running on Red Hat Enterprise Linux servers.
• Performed a seamless upgrade of a critical Oracle database supporting the Remedy ticketing system from version 10g to 11g.
• Scanned and patched multiple Oracle and MySQL databases located across the country on a regular basis.
• Ensured that databases were positioned for continuity of operations by taking advantage of RMAN backup features, flashback database, and data replication. In two separate incidences this preparation prevented major.
• Prepared POA&M documents detailing steps to mitigate vulnerabilities for C&A process.
• Developed scripts to apply STIG settings to SQL Server and Oracle databases resulting in hours of saved time.

• Contracted to support the design and implementation of the Marine Corps MCEITS/EITSM system.
• Install, configure, and administer the six Red Hat Enterprise Linux servers on the Marine Corps NIPR and SIPR networks. The installation and configuration of all servers was completed ahead of schedule allowing the.
• Perform routine and emergency patching of the Linux operating systems to correct issues detected by security scans.
• Install and configure the Oracle 10g databases that are the backbone of the EITSM system. Coordinate/collaborate with the software engineers to facilitate the installation of the BMC Remedy and HP Openview tool sets.
• Configure and administer Oracle Advanced Replication between the databases used by Remedy.
• Establish, demonstrate, and implement backup and restore procedures for the Linux operating system and the Oracle database software. The success of the backups was demonstrated twice during the EITSM deployment when.

- Responsible for entire network (planning, implementation, maintenance, administration, and security) for both offices as well as operations of 24 x 5 transaction reporting system- Managed staff of 16 pesonnel- Database administrator/data analyst for transaction reporting system- Project manager for all hardware/network related projects

- Telephone tech support representative- Help desk representative for Tier II escalation- Monitor network/servers for GNN system

Bs, Information Technology

Graduated Summa Cum Laude

A.A.S., Information Systems Technology

Graduated Summa Cum Laude