Benjamin Boster Email & Phone Number

United States

Overview: Creator and host of a podcast that bores people to sleep who struggle with differentsleeping disorders.Tripled revenue within one year through strategic market analysis and product innovation.Achieved a top-5 ranking in the mental health category on Spotify within three months by enhancinguser engagement metrics.Partnered with a strategic ad agency to grow the podcast, doubling listenership in three months.Day to day: Analyzing daily/weekly/monthly trends, collaborating with vendors in the space to lookfor ways to grow the audience through giveaways, recording and publishing three episodes a week.

Salt Lake City, Ut, Us

Overview: Worked with a business intelligence and analytics team to provide critical reports to thebusiness and clients to help them have insights into their work.Streamlined product runtime by 90% within two weeks, significantly enhancing the customerexperience.Optimized the ticketing process, reducing processing time by 25% and improving customersatisfaction and retention.Drove a 50% efficiency increase in project management processes using Agile and Scrummethodologies.Day to day: Daily stand-ups with the scrum master and engineers. Processing feature requests,analyzing report usage, looking for issues to fix in reports, interviewing clients to understand howthey use the reports to provide a better experience.

Salt Lake City, Ut, Us

Overview: I worked with a team that oversaw the internal tools for employees working in this market.Enhanced productivity by 90% through innovative self-service tools, reducing dependency onsoftware engineering to support clients directly.Collaborated with UX teams to create design systems reducing development processes by 30%.Day to day: Daily stand-ups, processing feature requests, prepping sprint reviews, running discoveryand design interviews, collaborating with UX, updating sr. leadership.

Lehi, Ut, Us

Overview: Managed leasing, messaging, document signing SaaS products for the propertymanagement industry.Redesigned the text messaging tool resulting in a 99% run-time improvement for leasing agents.Built a UI exposing key fields for users building leasing documents, leading to a 60% increase inproductivity.Day to day: Contacting clients about their feature requests, processing backlogs of requests,strategizing with UX and engineering.

Lehi, Ut, Us

Overview: Managed a team of implementation consultants who onboarded new clients throughonline meetings to configure their system based on how their business operated.Process mapped prospective client’s systems to compare against our systems, resulting in a 10%sales conversion rate.Day to day: Coaching team members on products, consultations, and process mapping. Buildingcertification programs to support a career path for consultants.

Lehi, Ut, Us

Overview: Worked directly with project management by preparing and offering four consultations aday for new clients.Enhanced client onboarding processes, increasing efficiency by 10% through optimized strategiesand workbooks.Day to day: Consultations with clients, building Google Sheets workbooks to automate ourconsultations and producing a PDF of the settings for that client to reference.

Lehi, Ut, Us

Collaborated with team to create daily scrums and bi-monthly sprints, resulting in 30% more efficient production.

Lehi, Ut, Us

Orem, Ut, Us

Teaching Voice lessons to private students

· Train and instruct 65+ students in the art of Bel Canto singing

· Generate revenue sources through word of mouth and local advertisements · Coordinate with local photographers to meet clientele needs

· Instructed and motivated 150+ students in harmonic dictation and vocal techniques· Maintained a consistent schedule of deadlines and reports

· Assisted in auditioning students for the choirs at BYU· Satisfactorily met needs of interested students and current faculty members

Masters Of Music, Voice And Opera

Bachelor Of Music, Vocal Performance