*Recipient of Dolphin AwardEquipment & Inventory Management: Oversaw equipment utilization, inventory, and supplies across all departments, minimizing waste.Patient Experience Collaboration: Partnered with Patient Experience departments to enhance overall care quality and satisfaction.Daily Patient Rounding: Conducted daily rounds to address concerns and improve patient experience scores.Joint Commission Readiness: Ensured patient floors met Joint Commission standards for the Environment of Care.Routine Equipment Maintenance: Established and maintained equipment inventory and maintenance schedules for assigned floors.Cross-Functional Collaboration: Worked with EVS, Plant Operations, and IT on projects to enhance efficiency and care.Procurement & Supply Management: Managed purchase orders and collaborated with Materials Management for supplies.Weekly Environment of Care Rounds: Conducted weekly rounds to address safety and compliance issues.

Navigate department operations throughout the COVID-19 PandemicApproving/overseeing event planningSchedule and coordinate departments day to day operationsPlan and execute resident council; investigate and address patient grievances and providefacility updatesAssess patient needs to develop goals for care plan and implement documentationParticipate with department leaders in developing specialized patient care and experienceFoster family and community support for programsRecruit, train, and manage department team and volunteer poolRun customer service surveys and analyze patient trendsEnsure department is working within DOH guidlines

Tasked with developing and implementing a community engagement calendarCoordinate and complete all duties pertaining to event planning Observe and document individual community member behaviors and needs Responsible for assessing new members of the community and all corresponding documentation.

Created digital media content to showcase music news, album reviews, and artist interviews

Marketing promotions for new album release and music related eventsUtilize social media for digital marketing campaigns (including Twitter, Tumblr, Instagram, Facebook)