Benjamin Chia Email & Phone Number

Singapore

The Customer Innovation (CI) division is dedicated to strategically coordinating and streamlining our services and products to better support local SMEs. By fostering cross-functional collaboration, CI ensures that policy, governance, and service quality work cohesively to support companies at scale. Additionally, CI facilitates the development of end-to-end product life cycles, including the creation of new digital products, schemes, and policies, enhancing our capability to meet the evolving needs of our businesses.Key projects: • Enhanced Market Readiness Assistant (MRA) platform - Multi agency project aimed to redesign the end-to-end MRA grant experience. Managed the project to design and implement a system that revolutionizes business support. My efforts encompass the end-to-end product life cycle development, from initial conceptualisation & design, to pilot & user testing with cross-functional stakeholders, to deployment and ongoing reiteration & improvements. • Digital Platform for personalised enterprise resources - Refer to attached article

Singapore

The Data & Transformation office (DTO) supports EnterpriseSG’s internal stakeholders and empower them to serve Singapore Enterprises better. Through design thinking, change management, and data transformation, TO work with multiple divisions across the board to enhance the productivity, efficiency, and experience of our officers. Key projects:• Innofest - Lead organiser for EnterpriseSG’s first internal hackathon to spur ground-up innovation. 17 project teams were assessed by Executive and Senior Management, and impactful projects are implemented and scaled to benefit the work of our officers. One of the product that emerged from Innofest was a business discovery and assessment tool. It gave our officers greater insight into our local companies and granted them more confidence in assessing their needs to provide the best support for them. Key metrics:o 2023: 244 engagements, 107 participants, (10/14) 71% project conversion.o 2022: 189 engagements, 95 participants, (3/20) 15% project conversion.• Grant automation - Supporting project manager for the automation of EnterpriseSG’s flagship grant, Productivity Solutions Grant (PSG). PSG Automation had been demonstrated to improve assessment time by up to 90%. This significantly eased the workload from the voluminous amount of grants, which also improved the experience of grant applicants. Led in data operations by establishing and translating business and technical requirements to construct a reliable data pipeline connecting the grant system to the internal data hub. Developed workflows, SOPs and documentations for sustainable maintenance of the data pipelineOther involvement:• Sustainability Champion• Digital Workplace Champion

Singapore

Data & Transformation Office (DTO), Design thinking and Change Management

Singapore

1 Year rotational Management Associate (MA) Programme that accelerates learning through first-hand exposure to the entrepreneurial landscape of diverse industries in local and overseas market to drive enterprise development for Singapore companies.1st Rotation in Marine and Offshore Dept2nd Rotation in Enterprise Capabilities Dept3rd Rotation in Southeast Asia (Malaysia/Brunei) Dept

Singapore

• Supported strategic studies and planning relating to the Chongqing Connectivity InitiativeInternational Land-Sea Trade Corridor (CCI-ILSTC) as part of the Belt and Road Initiative (BRI), planning of G2G events, and market studies potential business opportunities

Shanghai City, China

SHEN is a student group comprising of NUS students under the NUS Overseas Colleges (NOC) programme. SHEN aimed to extend the entrepreneurial journey and learning opportunities beyond NOC to the local ecosystem.Some of the events that SHEN had organized or participated in this term:• Sustainable Sustainability Startathon• Shanghai-Singapore Business Association (SSBA) National Day Dinner 2018• Sharing of entrepreneurial journey with youths visiting Shanghai• Inauguration of the Singapore Chamber of Commerce (Shanghai Chapter)

Shanghai City, China

• Product management of the Healthcare vertical of Xerafy • Market research, product positioning strategy, branding of Xerafy Healthcare, product communication, digital marketing (EDM, Social Media), videography and production

Singapore

• Led the development of a responsive web application from scratch for users to visualize dataacquired by the Startup’s wireless mesh network sensors technology in real time.• Developed with HTML5/CSS/Javascript using Bootstrap framework, and Google’s real timedatabase, Firebase

• Served National Service in the Republic of Singapore Air Force (RSAF) as a Ground-based Air Defence Signaller in the 3rd Divisional Air Defence Artillery Battalion.• Best Signal Operator Trainee Award by SAF Signal Institute.

Nuhs Tower Block

• Job scopes includes assisting and supporting matters concerning Medical Educators of Yong Loo Lin School of Medicine. • Help facilitate survey and feedback of educators• Formulated and implemented more efficient work processes using MS Excel formulas• Programmed specialized MS Excel Macros using Visual Basic for data extraction and management from massive databases • Aided in preparation of Tokens of Appreciation for Educators for Teacher's day 2014• Helped prepared meetings for Deans and Educators• Ad-hoc duties such as data entry and paperwork

National University Of Singapore, Department Of Physics

Ngee Ann Polytechnic, Engineering Science Final Year Project in collaboration with National University of SingaporeProject Title : Solar Cell Imaging Using Laser Beam Induced CurrentProject Supervisors : Associate Professor Andrew Bettiol, Department of Physics, National University of SingaporeMr Teo Tat Lee, School of Engineering Directorate, Ngee Ann PolytechnicProject Mentor :Mr Shuvan Prashant Turaga, Graduate Student at Department of Physics, National University of SingaporeOutline of Project :• To characterize silicon solar cells using high resolutions laser beam induced current (LBIC) mapping.• Successfully obtaining a solar cell map of 1mm² scan size with a maximum resolution of 8 micron• Scan stage algorithm was programmed in LabView in conjunction with Stage macros to optimize scan accuracy• Set up with several experimental approaches; e.g Lock-in amplifier, free space and direct laser coupling, different wavelength lasersOther experiments explored to optimized and extract more information from the Solar cell map :• Photoluminescence setup

Master Of Science - Ms, Engineering Management, 3.8/4

• Graduated with Masters of Science in Engineering Management (Industrial Engineering Pathway with Business Management) • Engineering.

Bachelor Of Engineering - Be, Engineering Science

• Graduated from Bachelors of Engineering in Engineering Science with Honours (Distinction) • Specialization in Energy science.

Professional Certificate In Fintech (Level 3), Fintech

The NUS-FinTechSG Programme is a structured intensive course on the fundamentals of FinTech and business covering Fintech focused themes.

Marketing

Activities and Societies: International Cultural Festival, Performer1 Year Exchange Programme Courses: Marketing Management, Introduction.

Diploma, Engineering Science

Activities and Societies: Toastmaster's Club (2011 - 2014), Engineering Science Student Society (2011-2012)• Ngee Ann Engineering.

Entrepreneurship/Entrepreneurial Studies

Activities and Societies: Shanghai House of Entrepreneurs NUS (SHEN), President1 Year NUS Overseas College (Shanghai) Courses: Start-up.

Education record

Activities and Societies: University Town College Programme (UTCP)

Gce 'O' Level

Activities and Societies: Concert Band (2007-2010), Prefectorial Council (2008-2010)• Concert Band Student Conductor and French Horn.