Benjamin Cooper Assoc. Cipd Email & Phone Number

Curdridge, England, United Kingdom

Southampton, United Kingdom

- Design and create job advertisements, recruitment and selection of all admin staff, OH Technicians and OH Physicians- Primary contact for all managers across the business for HR policies including disciplinary, grievances, absence management, employment law and safeguarding- Design and implement HR policies across the company and be the subject matter expert for all queries- Continually review and update total reward package and pay reviews across the business- Performance and absence management of all admin staff and OH Technicians including coaching and development, recognising and nurturing talent- Super user of IT system with requirement to train new starters on how to use this- Responsible for dealing with any complaints regarding process and ensuring a fair outcome to repair business relationship- Ensure all activities are performed within SEQOHS accreditation guidelines- Recommend to directors how to improve profitability, simplify systems or processes and improve overall customer and client satisfaction

Whiteley

- Recruitment and training of all checkout staff in store- Holiday / rota planning for the store- Absence and performance management- Coach and develop team members- Set and review KPI’s and action plans- Listen to customers and make improvements based on feedback- Respond directly to complaints or comments- Strive to improve standards on the department- Payroll forecasting and management including overtime- Ensure the store is legally compliant at all times- Act as duty manager for the store- Manage any injuries to staff or customers- Actively participate and engage my team to get involved in local community strategies- Review my KPI’s daily to ensure my team are aware of department performance

Portsmouth, United Kingdom

- Accountable for all operations and colleagues within my store- Coach and inspire the staff, specifically focussing on KPI's around customer service and sales targets- Managing the store recruitment, including interviewing, training and performance reviews- Manage the store rota & key holders- Create action plans and engage all store colleagues to deliver- Payroll forecasting and management- Sales forecasting and trade driving- Plan and authorise all holiday- Available for staff to contact out of hours where necessary- Ensure the store demonstrates legal compliance at all times. I facilitate the completion of all audits & ensure next steps are completed- Legal training refreshers completed with all colleagues, including food safety and first aid- Sign off safe and legal records weekly- Review cash routines and investigate and resolve any discrepancies- Lead charity fundraising and local community initiatives within my store- Conduct performance reviews with all colleagues, providing coaching, feedback and support throughout the year- Ensure sickness absence routines are completed- Carry out investigations and disciplinary action in line with policy

Fareham, United Kingdom

- Performance Management of a team of 14- Coaching and Development- Creating a dynamic and interesting environment for desk based colleagues- Actively involved in all aspects of delivering quality customer service- Responsible for maintaining high standards through call monitoring in line with the Financial Services Authority- Ensure complaints are recorded legally and in line with policy, providing a fair outcome to the customer- Lead, delegate and provide direction to my team- Recruitment & Interview of new to bank colleagues- Manage sickness absence in line with policy- Manage performance and attendance in line with the disciplinary policy

Fareham, United Kingdom

- Secondment in to Retail Learning - Training- Training of new and existing colleagues across Telephone Banking for Lloyds / Halifax / BoS- Self manage time, up skill to different courses to display confidence and credibility when delivering- Involved in the data analysis of delegate evaluation across Telephone Banking to constantly strive for improvement- People skills - Remaining positive in the face of objection, approachable and calm - leading by example to set the standard for new delegates

Fareham, United Kingdom

Portsmouth, United Kingdom

Cipd Level 5 Associate Diploma, People Management

Level 3, Diploma In Management, Pass

Level 2, Providing Financial Services, Pass

English Language / Applied Business / Sociology

A-levels achieved at college

11 Gcse'S - Grade A-C

GCSE's including English, Maths & Science