Benjamin Phipps Email & Phone Number

San Jose, CA, US

San Jose

Responsible for the successful implementation of Adobe's electronic signature solution for new Enterprise and Strategic customers. - Combine years of electronic signature industry experience with a metrics driven approach to provide thoughtful and measured deployment guidance that align to each customer's unique goals, requirements, and timelines.- Ensure.

San Jose

Client Success and Onboarding for Enterprise and Strategic accounts

Palo Alto

As a member of the BetterWorks Customer Success team helped customers rapidly adopt, deploy enterprise-wide and deeply leverage the BetterWorks solution.Partnered with customer C-levels and senior management to develop and manage a custom success and launch plan for Betterworks Objectives and Key Results platform.- Onboarded customers, drove.

San Jose, CA

Managed $2M+ of ARR, responsible for account renewal metrics and driving upsell revenue. Maintained a 90%+ base renewal rate and 120%+ net annual revenue rate from named accounts.- Educated and trained new customers on the use of EchoSign.- Developed and managed short and long term implementation plans.- Renewed customer contracts, discovered and expanded.

Worked on a cross-functional "tiger team" to gather metrics and analyze customer churn causes.- Recommended changes to UI of customer sign up process, resulting in a better customer experience and a 6% drop in new customer (0-90 days old) cancellation after implementation.- Analyzed customers’ usage and engagement data to identify segments at risk of.

Managed team of Inside Sales Representatives.- Trained new sales reps in solution based selling to maximize conversion of SMB trial users into paying subscribers.- Identified and tracked sales representatives key performance metrics to pinpoint areas for growth and the performance of the team.- Developed and implemented an org-wide training process for all.