Ben Dent Email & Phone Number

England, United Kingdom

Delamere, England, United Kingdom

Delamere, England, United Kingdom

Chester, United Kingdom

I create and maintain engaging and inspiring multi-channel marketing content for both online and offline purposes. This includes web, blog, brochure, social media and app, as well as digital and print marketing. I strive to achieve consistency and accuracy across multiple websites to advertise our accommodation, destinations and ancillaries in an exciting and enticing way in order to drive sales and improve brand awareness and advocacy. I champion the tone of voice across multiple travel brands and mentor junior members through the creative process. Additionally, I play an important role in devising and delivering yearly marketing campaigns. I also lead and manage long and short-term projects, both within the Marketing team and cross-departmental alongside Commercial, Purchasing, Contact Centre, Customer Proposition, Overseas and Web Development.

Italy

Driving and managing the outstanding sales and service performance of a team of Supervisors and Resort Representatives. Setting up, monitoring and adapting the resort and airport operation in in order to deliver exceptional and memorable customer service. Offering high-quality and unique experiences and excursions to exceed projected sales targets and the needs of the customer. Leading by example, motivating and inspiring my team and ensuring a positive employee experience, which results in staff retention. Always analysing data and customer satisfaction scores, and regularly assessing the team’s performance, providing feedback and developing each member to their full potential. Taking full responsibility and ownership of the day-to-day running of the resort, which involved building and maintaining excellent supplier relationships, dealing with customer escalations, staff matters and managing conduct and capability issues.

Italy

Assisting the Resort Manager in running the resort operation and managing the sales and service performance of a team of Resort Representatives. Alongside this, still delivering exceptional and memorable customer service and generating revenue through the sale of excursions and ancillaries during frontline duties. Being a role model to all team members, while taking on additional responsibilities of mentoring and coaching the team to deliver seamless customer experience and to exceed all sales and service KPIs. Identifying areas of improvement and providing additional training when required. Accountability for various aspects of the airport operation twice a week. Taking part in a company-wide project to modernise and digitalise all touch points along the entire customer journey.

Italy

Accountability for the day-to-day office operations of the resort. Financial responsibility for processing resort liquidation, expenses and banking, as well as reconciliation with suppliers for billing and invoicing. Liaising with suppliers, hoteliers, resort manager and team members to ensure the customer experience is as seamless and as positive as possible. Regular communication with the country office including Reservations, Finance, Operations and Purchasing. Monitoring and responding to customer emails and Twitter communication, in addition to providing and posting engaging and inspiring content across social media channels such as Facebook and Twitter. Creating and maintaining the digital content for the company’s customer-facing app, and preparing all customer-facing printed material including welcome packs, departure details and excursion info. Booking of customer excursions and ski ancillaries with suppliers. Customer-facing duties such as airport operation, hotel visits and leading après events and activities with the team.

France And Italy

Being the front face of the company and directly responsible for delivering exceptional customer service, while exceeding sales and service targets throughout the customer journey. Dealing with and solving customer complaints on the spot and at source by using empowerment, initiative and relationships with suppliers and hoteliers. Providing assistance, knowledge and expertise at regular customer touch points including airport, welcome meetings/walkabouts and accommodation visits, as well as offering the most appropriate ancillaries and excursions. Planning and leading a fun and exciting programme of après events and activities. Supporting the operation of the resort by liaising with suppliers for arriving and departing customers and preparing customer-facing materials. Supporting the digital service strategy, including social media, by regularly tweeting, responding to customer emails, compiling a digital Info Pack and supplying the UK teams with inspiring imagery and video content. Working long hours and staying calm in difficult and sometimes distressing situations including medical emergencies, missing persons and sometimes even deaths.

Watford, United Kingdom

Providing a safe and supportive teaching and learning environment for all pupils, as well as following current government and school policies and procedures relating to child protection, health & safety, security and confidentiality. Planning, preparing and delivering high-quality, engaging and challenging lessons that follow the National Curriculum. Assessing the progress of each child in order to implement action plans and next steps. Contributing to the school’s positive ethos through effective collaboration with the Senior Leadership Team, Teaching Assistants, key stage colleagues and external agencies. Working effectively as part of the whole school team, in addition to monitoring, leading and developing a particular subject across the school. Liaising with parents and carers regarding the learning and development of their child and updating on progress, as well as implementing action plans. Providing support to children from disadvantaged backgrounds and children with English as an additional language.