Providing end to end sales organization management including-Audits of process, workflows, and tools-Strategic process improvement with a focus on efficiency and ease of adoption-Vendor analysis -Configuration/synthesis of new tools-Process automation-Testing and refinement-Drafting training materials-Team training/enabling training leads-Long term support

Engaging directly with business units to:-Identify system needs and business goals-Author concise yet effective business requirements-Create project plans, process maps, and wireframes-Evaluate solutions-Assist with prioritization-Manage delivery and quality assurance-Provide training and documentationAdditional Responsibilities -Owning execution of declarative configuration and maintenance in Salesforce (ie, reports, page layouts)-Providing product management for large scale internal tools development.-Monitoring, manage and prioritize feature requests-Analyzing vendor fit based on internal customer technical requirements-Conducting pre-launch regression testing-Leading in daily scrum meetings to report progress, groom backlog, and address obstacles

-Leading critical global incident bridges to resolution by aligning cross functional technical teams, stakeholders, vendor POCs and internal customers-Merging multiple teams' disparate incident management processes as the organization strives to centralize Incident Management operations-Implementing monitoring and alerting systems to automatically detect incidents and engage resolver groups before incidents are observed or reported manually

-Establishing new process across multifunctional teams with competing interests through careful negotiation and a commitment to mutual agreement-Streamlining the incident intake funnel from 8 dispersed and often unmonitored channels to a single channel that automatically pages the specific resolver group best able to triage any given issue -Leading the creation of cross organizational process and presenting final process to senior leadership and entire departments in on-stage presentations -Implementing reporting tailored to provide leadership with the most relevant and actionable information

-Leading large scale programs covering interdependent projects by managing all project work for 9 software development teams of 11-17 members each-Providing the planning and execution interface between development engineering and operations engineering-Managing a well-defined process for configuration, integration, and deployment of new software deliveries into test and production environments-Leading Operations teams to ensure releases are delivered on time, within budget, and with quality that meets corporate and customer commitments-Overseeing staff capacity planning exercises; validate estimates vs. capacity; track resulting metrics and refine estimation methods-Managing/Resolving cross-dependencies among projects-Scheduling and coordinating updates to the production platform, minimizing customer impacts and tracking release deployment details.-Providing regular reports on status and visibility at every level of the project, including: Planning/Tracking Risks/Issues Actions Overall project healthhttps://www.themuse.com/companies/genesys/people/benjamin

- Developing and executing results-driven marketing plans and messaging architectures with strategic positioning, communications planning, and creative development. - Cultivating strong client relationships through effective communication, strategic insight, and knowledge of integrated marketing.- Increasing agency revenue by recognizing client needs and creating opportunities to sell new work- Leading cross-functional team to create and deliver a wide variety of digital and print materials

- Managing a project development team consisting of creative, technical development, quality assurance, and analytics professionals- Moderating calls with clients' global demand generation, America’s field marketing, and federal government teams (project kickoff, metrics reporting, creative recommendations, email optimization, etc)- Scheduling and overseeing interdepartmental project collaboration on a long term and day to day basis- Resolving internal and client problems and adapted to ah hoc changes in project scope without delaying project delivery- Conducting strategic and competitive market research on client brands in order to provide project positioning and messaging recommendations- Testing and optimized websites and email campaigns for mobile rendering and performance optimization

- Recruiting business and technology experts to speak at online summits for professional communities.- Researching, organizing, facilitating, and setting content for online summits.

- Performing high volume sales pitches through outbound warm/cold phone calls- Contacting up to 80 prospective clients a day providing full service support and customer relations- Expert knowledge managing potential leads and customer service via Salesforce CRM