Benjamin Esch Email & Phone Number

New York, Ny, Us

• Lead implementation and continuous support of bespoke solutions with our GlobalLink suite of products for large, complex engagements with Enterprise clients• Design and implement holistic strategies for technology programs• Manage full life cycle of the technology onboarding process for localization enterprise level solutions• Act as client advocates and consultants to arrive at solutions that meet the needs of different client teams, and the enterprise as a whole• Design customized workflows and bespoke client documentation• Help clients and supplier teams alike to think critically about current setups and processes; advise on opportunities to streamline and find efficiencies• Train client and supplier teams on the implementation setup, and support them throughout the life of the solution• Troubleshoot technology issues and advocate on behalf of the client in product roadmap discussions• Provide mentorship and training for new team members throughout their integration into the team

New York, Ny, Us

• Manage full life-cycle of the technology on-boarding process for localization enterprise level solutions• Act as client advocate in order to meet and manage expectations during implementation• Design workflows and design client facing documentation• Troubleshoot client technology issues• Train client and internal production on implementation setup

Stamford, Ct, Us

• Lead translation and localization initiatives with various internal stakeholders and localization vendors such as the launch of new languages and translation tool testing• Applied new translation strategy, resulting in estimated $25M global revenue growth• Perform same duties as Translation Supervisor (see below)

Stamford, Ct, Us

• Launched nine languages over three years for Starwood property and brand websites• Implemented a performance management process and translation workflow that supports organizational and departmental goals and objectives• Manage daily operations and relationship with translation and localization vendors• Lead a team of 15 Global Content language specialists• Recruit and train new Global Content language specialists and contractors• Track key metrics and other performance measurements• Coach language specialists on meeting and exceeding performance and quality expectations • Manage translation workflow supporting organizational goals and objectives• Collaborate with development and QA teams to reduce functional and display defects• Great understanding of translation technologies and processes. Continually seeking opportunities to improve quality and efficiency through process improvement or automation

Stamford, Ct, Us

• Developed and deployed work processes for new Global Content translation team• Accurately translate, proofread, and edit German content for nine brands and 1200+ hotels worldwide on Starwood’s brand websites• Ensure German content is accurately translated and culturally appropriate• Conduct user acceptance and quality acceptance functional testing of content management system and translation tools• Contribute to in-house translation projects aimed at reducing translation costs and processing time, as well as improving quality of translated content• Consistently exceed all service level and quality expectations• Maintained German terminology glossary and style guide• Supported the content distribution and management initiatives of the department

• Accurately translate and maintain over 400 screens of software programs for third largest automobile dealership software provider in the United States• Translate all error messages, help windows, and user guides for software applications for Parts, Service, and Accounting departments of automobile dealerships• Perform functional testing for translated software• Edit all German translations for screens, error and help messages, user guides, marketing materials and special projects• Grade and evaluate all German translation samples submitted by prospective employees• Train new employees in departmental procedures, use of translation software, and translation guidelines• Consistently translated 10,000 words per week

• Devise and execute lesson plans and curriculum for German students of four different class levels.• Implement assignments, which significantly revived students and faculties’ interest in the school’s German program.• Considerably raised grades of over 90% of all German students from the previous year.