Benjamin Fulker Email & Phone Number

Fort Myers, Fl, Us

Estero, Fl, Us

Estero, Fl, Us

Estero, Fl, Us

Build and Maintain Data PipelinesBuild Data Sources for ReportingCreate Data Visualizations for Internal StakeholdersUse AWS and Apache Spark Solutions to increase compute functionality and efficiency while limiting costMigrate processes to cloud based solutions

Estero, Fl, Us

Build and Maintain Data PipelinesBuild Data Sources for ReportingCreate Data Visualizations for Internal StakeholdersUse AWS and Apache Spark Solutions to increase compute functionality and efficiency while limiting costMigrate processes to cloud based solutions

Fort Myers, Florida, Us

• Provides day-to-day delivery and oversight of the Collier campus Academic Support Program (ASP) for a designated Academic Support Center (ASC). • Designed and Implemented rollout of remote tutoring operations and incorporated new business processes to meet the demands of the current Covid-19 social distancing guidelines.• Redesigned business processes to recreate the in person drop-in tutoring experience in a virtual tutoring setting across all four college campuses.• Spearheaded configuration and acted as liaison between ASC and IT departments for integration and buildout of QLess queueing software used for remote operations.• Spearheaded configuration and buildout of TutorTrac Academic Support Center management and tracking software.• Revamped workflow processes to incorporate social distancing measures and administrative controls to ensure we meet College Operating Procedure and WHO guidelines.• Created and facilitated virtual workshops and training to implement new business processes and workflow of our new virtual tutoring program.• Recruits, trains, schedules, supervises, and provides feedback on performance to assigned personnel at the center. • Monitors compliance of College Operating Procedures and ASC policies at each center for students and all staff and student workders. • Collaborates with other Academic Support leadership to set program goals and review staffing and operational evaluations and outcomes. • Software Build and Rollout of new Academic Support Management software.

Fort Myers, Florida, Us

This position provides specialized administrative support to an assigned Academic Support Center(ASC) by providing general oversight and customer service. The Academic Support CenterSpecialist works independently to provide daily oversight and leadership to managing receptionoperations, daily center activities, student peer tutors and instructional assistants, customer service,and troubleshooting technical systems. This position serves as the on-site liaison for campus ASCwith other campus-based departments/offices. General Responsibilities:Provides day-to-day delivery and oversight of an Academic Support Program (ASP), such as peertutoring, at an assigned ASC. Ensures student tutorial services and instructional assistance isprovided to FSW students promptly and effectively.Schedules and manages student peer tutors, instructional assistants and student assistants foreffective and efficient ASC front desk reception and program operations.Recruits, trains, schedules, supervises, and provides feedback on performance to assignedpersonnel at the center.Provides general oversight and basic troubleshooting for the assigned ASC’s daily activities,technical systems, and customer service.Educates and monitors compliance of College Operating Procedures and ASC policies at eachcenter for students and all staff by sharing appropriate policies and procedures.Collaborates with Academic Support leadership to set program goals and review staffing andoperational evaluations and outcomes.Ensures proper employment paperwork is timely and accurately submitted for all assignedpersonnel.Approves timesheets for hourly personnel, ensuring time is accurately documented.Develops semester reports regarding center utilization for Academic Support programs.Participates in ongoing professional development and stays informed of new and best practices forlearning support and tutorial support programs.Serves on committees as directed.Performs other duties as assigned.

Fort Myers, Florida, Us

Supervises assigned staff and develops and monitors work schedules.Supervises the activities of program personnel as they provide designated services to a Centerincluding tutoring, skills development, and topical workshopsAssists students and staff utilizing services of the Center in a pleasant and professional manner;understands the services, policies and procedures offered and provides information or assistanceas requested.Works with students to determine learning needs; creates learning activities designed to supporta student’s educational goals; provides educational plan support and assistance to students toensure academic success.Assists faculty in compiling and maintaining student progress and attendance records; preparingmaterials; conducting demonstrations and instructional sessions; organizing testing materials;scoring tests, grading papers, tutoring students and providing technical expertise. Manage a computer lab of 50 + students tutoring and mentoring them so they have a successful college experience.Teaching them proper study habits and guiding them in the right direction so they succeed in college.Getting Students up to date on the College's propietary Canvas student software, Portal and MyLabsPlus.Creating and Presenting Workshop in many areas of study including Math, Calculators, First Year Experience and Orientations and many others

Fort Myers, Florida, Us

An essential role of the Peer Tutor is to assist students struggling with various courses at Florida SouthWestern State College. A Peer Tutor will be trained to provide supplementary instruction of specific course content, assist in the integration of effective learning and study strategies, and encourage student tutees to strive for academic independence. Peer Tutors work directly under the Coordinator or Supervisor of Peer Tutorial Services and the Director of Academic Support Programs. Most Peer Tutors will work in one of the Peer Tutoring Center locations at Florida SouthWestern State College, but some may be employed in the Writing Center or other tutoring areas. Peer Tutors may be assigned specific tasks by the Peer Tutoring supervisor designed to enhance the Peer Tutoring Training or Program. They will serve as representatives of the college’s tutoring service to the student body and are thus also expected to act as role models both in and out of the center.

1. Pursuing and signed new clients Through Lead Generation, telemarketing/cold calls, P2P and word of mouth2. 30 second read and feed: You have 30 secs to find what a potential client wants in a merchant Processor.3. Duties included analyzing potential clients statements and creating client customized quotes to show them where we and how we could save them money.4. Create presentations framed around what you ascertained about the potential client from the initial contact5. Once you have a client you need to keep them so top rate customer service with 24 hour access to me to resolve any issue they may have in a timely manner in order to retain clients and keep retention low.6. Upsell product such as terminals, online terminals, pin pads, software

Owned by the same person I was promoted and transferred from Accelerate Training's to CardFlex Financial Services-CardFlex Financial1. Managed customer service department /Call Center. Directly Supervised 8 representatives.2. Performed and supervised customer-oriented telephone activities.3. Set schedule. Supervised representatives in conflict resolution.4. Compiled daily productivity reports for senior management.5. Created company procedure, policy and training material.6. Trained staff on policies, procedures, for prepaid debit cards and our merchant processing computer systems.7. Checked daily reports and customer accounts for fraudulent activity.8. Handled Collection Calls and Mailed out Collection Notices.-Accelerate Training1. Handled student registration. Reviewed and filed paperwork.2. Updated student database. Created and updated integrated phone system.3. Answered phones and made follow up and prep call to ensure attendance.4. Coordinated volunteers and leadership participants.5. Ordering and maintaining supplies and inventory.6. Maintained and serviced audio visual equipment.7. Other duties included life coaching, staffed training and other related events.

Bachelor Of Science (B.S.), Computer Software Engineering

Associate Of Science (As), Computer Programming/Programmer, General

Associate Of Arts (Aa), General Studies Emphasis On Computers