Benjamin Harman Email & Phone Number

Baltimore, Md, Us

Morgantown, West Virginia, United States

Morgantown, West Virginia, United States

• Actively mentoring other Agents by teaching them the repair check-in process, while balancing customer needs and satisfaction.• Quickly assessing needs throughout the precinct by actively balancing functionality checks, client check-ins, and computer repairs.

Baltimore, Maryland, United States

• Collaborated with developer team for product launch and implementation of ServiceNow-based ticket reporting system – developed metric visualizations for integrated dashboards, assisted low-code/no-code product development, and created training/reference materials.• Actively debugged and beta tested ServiceNow-based application using developer tools to meet expected software cycle deadlines and created in-depth trainings to increase user knowledge of the application platform.• Constructed SharePoint (M365) sites – led the rebuild of the GSC Planning Community of Practice site and migration of the ASO Continuous Improvement team’s site, designing logos and site navigation for both.• Supported interviews for open positions on the ASO Continuous Improvement team.• Coded in Markdown utilizing HTML and CSS for metric presentation conversions.

• Conducting market analysis of agricultural practices in West Virginia and surrounding areas using statistical processes.• Surveying farmers about implementation of new robotically controlled technologies in crop fields and produce supply chain.• Performing literature review across various academic and scholarly journals to improve market research practices and further knowledge of how to apply robotics in future agricultural work.

Morgantown, Wv

Morgantown, West Virginia, United States

Morgantown, West Virginia, United States

• Utilizes advanced troubleshooting theory to ensure repairs are checked in and completed in an efficient and accurate manner.• Mentor other Agents by teaching them the repair check-in process, while balancing customer need and satisfaction.

Morgantown, West Virginia, United States

• Drove a positive customer experience by building relationships, exhibiting empathy, andproviding solutions for their needs.• Understood customer’s technology issues by asking probing questions, listening, askingclarifying questions, taking detailed notes, and providing accurate time estimates for next steps.

Morgantown, West Virginia

• Implementing sales strategies to produce growth objectives and improve financial performance• Working with the customer to seek out product that will fully suit their needs• Intertwined sales and customer service to give all customers a full, connected solution

Morgantown, West Virginia

• Teaching Honors freshmen students on proper usage of resources provided by WVU• Oversaw and managed grading and all communication of 16 students

Weston, West Virginia

Weston, West Virginia

• Oversaw all operations of a simulated business including P/L statements • Created and managed a school store that turned $5200 profit in startup year• Trained 10 employees for cashier, inventory tracking, and customer service positions• Improved profit margin by 35% during the second year of service

Masters, Computational Data Science

Bachelor Of Science - Bs, Global Supply Chain Management, Summa Cum Laude (Order Of Augusta Recipient)

Activities and Societies: President of the Supply Chain Management Association, Chambers Peer Mentor & Student Ambassador, WVU Honors.

Education record