Benjamin Hayes Email & Phone Number

Barcelona, Ct, Es

Barcelona, Catalonia, Spain

Account Management Community Management of a variety of social media channelsScheduling contentRelevant reporting on social media outcomes

Barcelona, Catalonia, Spain

• Develop social media strategy• Develop cohesive social media style• Create and schedule content• Community Management• Quality assure and proof-read both content and training materials• Lead on website redevelopment • Develop and deliver English sessions

Barcelona Area, Spain

Providing general and Business English classes. Classes are bespoke and/or follow LearnLight’s Learning Path system.

Barcelona Area, Spain

• Bespoke 1:1 lessons for students at a variety of levels• Classes for business • Focus on both functional business and general English• Bespoke lessons using a mixture of authentic materials and text books

Barcelona, Catalonia, Spain

Providing online English classes

Barcelona Area, Spain

Working with a variety of businesses offering lessons in English as a second language. Lessons are bespoke and focus on the students particular needs.Classes for students at all levels from A1 to C1, in groups and 1:1.Lessons cover a variety of business areas, as well as general English.

Barcelona Area, Spain

As a qualified ESL teacher I have worked in both 1:1 and group lessons with students at all levels.• Experience teaching groups & 1:1 classes at a variety of learner levels (Elementary, Pre- intermediate and Upper-Intermediate)• Developed a series of engaging lesson plans, including the use of a wide-range of authentic materials• Use of a student-centered approach, focussing on the Communicative Approach methodology as well as Inductive learning… Show more As a qualified ESL teacher I have worked in both 1:1 and group lessons with students at all levels.• Experience teaching groups & 1:1 classes at a variety of learner levels (Elementary, Pre- intermediate and Upper-Intermediate)• Developed a series of engaging lesson plans, including the use of a wide-range of authentic materials• Use of a student-centered approach, focussing on the Communicative Approach methodology as well as Inductive learning and Process-based writing techniques• Text books include: Cutting Edge, Speak Out and English Grammar in Use Show less

Birmingham, United Kingdom

Fixed-term contractReview the digital presence incl: an indepth review of the website/social mediaExtract analytical data to produce reports to understand how customers use and access digital contentMake recommendations to other Directorates/Senior Managers as to how the website and service applications might better meet customer´s needs and increase digital contact Develop the digital requirement specifications for the creation of a digital self-help and self-serve offer to… Show more Fixed-term contractReview the digital presence incl: an indepth review of the website/social mediaExtract analytical data to produce reports to understand how customers use and access digital contentMake recommendations to other Directorates/Senior Managers as to how the website and service applications might better meet customer´s needs and increase digital contact Develop the digital requirement specifications for the creation of a digital self-help and self-serve offer to deliver the best customer experience as part of the Digital Enablement Project (DEP)Produce reports, operational delivery plans and documentationDesign the Project Initiation Document, create accurate operational design briefs and functional specification for the DEPWork with internal and external customers and 3rd parties to ensure all aspects are delivered accurately and to required deadlines, utilising relevant project documentation Create internal buy-in and support from teams to inform customers about the development of online content and functionality Website and social media management using a variety of CMS and social media management sitesWork with the Comms Team to develop campaigns to increase traffic and awareness, ensuring the style and tone is friendly, professional, welcoming and consistent across all channelsIdentify and recommend appropriate digital best practice and areas for development, particularly for social mediaEstablish social media as a key tool for communication, operational engagement and marketing Identify opportunities to involve customers and staff in managing this processCreate engaging digital contentBe a key link between Directorates and the Comms Team for the development of digital content and digital customer service managementSupport Directorates to have clear, relevant and current digital representation Work with internal teams negotiate affordable hardware and connectivity programmes for customersFacilitate workshops Budget management Show less

Walsall, United Kingdom

Develop marketing strategies and co-ordinated, multi-channel campaigns for both B2C and B2B, to hit engagement and revenue generation KPI’sDevelop use of PPC, SEO, Google Adwords Develop bespoke social media plans and develop content and manage the social media accounts and communities Develop and maintain the organisation’s website and online service directory partnership with the relevant partner agencies, including the use of a variety CMS’ (in-house, LiveLink and Wordpress)… Show more Develop marketing strategies and co-ordinated, multi-channel campaigns for both B2C and B2B, to hit engagement and revenue generation KPI’sDevelop use of PPC, SEO, Google Adwords Develop bespoke social media plans and develop content and manage the social media accounts and communities Develop and maintain the organisation’s website and online service directory partnership with the relevant partner agencies, including the use of a variety CMS’ (in-house, LiveLink and Wordpress) Monitor and report on website using Google AnalyticsDevelop brand guidelines and extensions, aligned with corporate directionManagement of the marketing budgetManage the brand to ensure cohesive and consistent useDevelop content, copy write and proof read for all publicity including DM, e-marketing, radio and online Mange the production of high quality printed materials such as magazines, newsletters, leaflets and postersRegular internal marketing to ensure good staff communication and ‘buy-in’ Maintain and further develop high quality information systems to ensure that information is accuratePlan and execute promotional and corporate events including conferences, promotional events and stakeholder networking opportunitiesDevelop processes for the operational delivery of Walsall FIS, with particular focus on customer serviceOversee Customer Relationship Management and resolve customer complaintsProvide training to ensure all staff offer exceptional customer service and are confident in using databasesEnsure the principles of the Data Protection Act are applied and quality standards are adhered toStrong relationship management with key stakeholders in the statutory, voluntary, private, community and independent sectors to drive strategic direction and developmentProvide monitoring information and undertake market research Show less

West Midlands

An elected, volunteer role to a national steering group. The group seeks to drive the Childcare Act 2006: Duty 12 - Duty to Provide Information and influence local and national policyNetworking and relationship management of national partner organisationsMarket research

Walsall, United Kingdom

Project Manage the procurement and installation of the Family Information Directory database and websiteTo develop and maintain high quality information systems, including liaison with technical suppliers and regional and national servicesManage budget and timescales to ensure project is delivered on time and budgetDevelop marketing mix to promote Directory locally, including launchWebsite development and content managementRaise profile of the Parent Know-How Directory with… Show more Project Manage the procurement and installation of the Family Information Directory database and websiteTo develop and maintain high quality information systems, including liaison with technical suppliers and regional and national servicesManage budget and timescales to ensure project is delivered on time and budgetDevelop marketing mix to promote Directory locally, including launchWebsite development and content managementRaise profile of the Parent Know-How Directory with key local and national partners and influencers Show less

Walsall, United Kingdom

Provide information and support to parents/professionals via various mediumsProduction of termly magazineParticipate in PR eventsPromotion of the service to stakeholders (internal and external)Co-ordinate the updating of information held on the organisation’s database

Walsall, United Kingdom

Tefl Teaching Qualification (160 Hours), Teaching English As A Second Or Foreign Language/Esl Language Instructor, A

Diploma In Marketing, Marketing, Pass

Certificate In Marketing, Marketing, Pass

Diploma In Foundation Studies In Art And Design, Art/Art Studies, General, Pass

Education record