Benjamin Heebner Email & Phone Number

United States

Responsible for managing the overall lifecycle of equipment utilized in Clean Harbors' operations throughout North America. Includes asset acquisition and justification, asset deployment, logistics, asset utilization and tracking, designing and adhering to preventative maintenance schedules, and final asset disposition or disposal at the end of the lifecycle

Wilmington, Massachusetts, United States

• Oversaw operations for 6 locations, supervising 6 general manager, Department of Transportation compliance, and maintenance for a fleet of 50 vehicles, implementing procedures to improve safety and reduce vehicle.
• Implemented new policies to improve overall safety, instituting a fire protection plan, Safety Ambassadors, and drive training programs, reducing accident liability by 20%
• Managed $4MM in vehicles and assets, negotiating with vendors to lower repair rates by 10% and implemented daily inspections and more efficient routing, reducing labor costs by 10% and vehicle downtime by 20%
• Monitored training and development for 85 staff across 6 locations, leading weekly meetings, analyzing KPI's and developing training plans to be implemented by local managers at all locations

Boston, Massachusetts, United States

• Led a team of 35 ensuring 100% met minimum KPIs and provided exceptional customer service, lowering customer complaints by 28% (from 3.9% to 0.6%), and oversaw the growth in annual revenue from $1.3MM to $3.5MM.
• Implemented new procedures that increased employee engagement and satisfaction by 50% and instituted a new training and onboarding program that led to a 20% increase in staff retention.
• Guided multiple projects to increase revenue, closing deals worth up to $50k, lowering operations costs by 15% by increasing efficiency, and creating a diversion system that added 4% (approximately $50k) to annual.
• Analyzed cancellation causes and developed a sales training program aimed at improving customer service and negotiating skills amongst staff, resulting in 40% reduction in annual cancels (from 32% to 22%)

Plymouth, Massachusetts, United States

• Managed a team of 20 employees, receiving multiple recognitions for high performance, and grew annual revenue from $300k to $2.8MM by maintaining appropriate staffing levels and employing strategic marketing techniques
• Led the implementation of Salesforce CRM and BambooHR systems across 5 locations, achieving 100% adoption within 30 days, and ensured new hires were properly onboarded
• Achieved 90% average Net Promoter Score and lowering customer complaints from by 75% (from 3.5% to 0.5%) by implementing training to help staff address common customer concerns

Salem, New Hampshire, United States

• Assisted with the design and fabrication of machinery for 3 thermoplastic composite armor manufacturing projects, recommending alternative tools that increased performance and reduced wear and lowering replacement.

Watertown, Massachusetts, United States

• Supported a cross-functional team comprised of several project managers and designers on a portfolio of 6 projects, creating shop drawings, records drawings, material submittals, and O&M Manuals.
• Designed and implemented new database using MS Access to record and track certifications and licenses for 75 staff and ensured test certificates and value tags were properly recorded.

South Windsor, Connecticut, United States

Manchester, Connecticut, United States