Benjamin Huke Email & Phone Number

Market Deeping, GB

Working within our 'Understand Chapter', with a broad focus on insight and effectiveness across a broad range of products, services and projects across the organisation, with a specific interest in M&E in relation to our digital offering and Data Reporting.Leveraging my skills in digital analytics across a wide range of projects, products and services..

Working within the Customer Impact and Transformation Directorate (CITH). Managing the development and improvement of new and existing digital products and driving innovation within business governance and procedures in line with the charities transformation road-map, wider strategies and goals.Alongside colleagues in the CITH Directorate, we are leading.

Leading the digital operations function within RNIB's technology service delivery team whose primary role was to ensure stability and availability of digital platforms by working to minimise incidents and operational risk, enabling the business to execute it's long term strategic and business goals in the most efficient and effective way.This involved.

Peterborough, United Kingdom

Working within a team of four analysts, primarily responding and resolving issues that had been escalated from 1st line analysts, Acting in a proactive manner with regards to the configuration, management and monitoring of a wide portfolio of business critical applications across RNIB. Key Successes+ IT support lead and subject matter expert for developing.

Peterborough, United Kingdom

Operating on the customer facing support desk predominantly monitoring and maintaining IPECS phone systems alongside some Yealink and Horizon cloud-based solutions. Provision of some IT support. Configuring phone systems to be installed by customers but also Rydal engineers. Troubleshooting and diagnosing hardware and software faults and solving technical.

Barlborough, Derbyshire

Providing 1st line Support to all divisions and subsidiaries of Greencore Group. Supporting over 30 depots, factory and office sites based within the UK, Dublin and the United States. Support included but was not exclusive to; Office 365, Exchange 2010, SharePoint 2010, Microsoft Lync, Citrix XenApp and Access Control Console, Windows 7 & XP, Sostenuto.

CSC, Chesterfield, Derbyshire, United Kingdom

First line agent for contact and technical support on the DWP technology support helpline. Acting as subject matter expert for telephony and networking and a single point of contact between CSC, BT and Vodafone. Working on the queue management team, directing incidents to appropriate resolver teams. I also take an active role in training new members of.

Bakewell, Derbyshire, United Kingdom

Chesterfield Community Care Farm

Master’S Degree, Applied Animal Behaviour And Welfare, Merit

Activities and Societies: Debating SocietyIn July 2014 I was offered a scholarship to study for a masters degree at Newcastle University..

Bachelor’S Degree, Animal Management And Welfare, Upper Second Class With Honours

Activities and Societies: Animal Behaviour and Ecology Appreciation Society (ABEAST), Debating Society, Gaming Society, Politics.