Benjamin Huynh Email and Phone Number

- Spearhead intake processes for new projects and enhancements, collaborating closely with the Total Digital Experience team to align project objectives with user-centered design principles and requirements.- Contractor through Mindset Consulting LLC

- Diagnosed and resolved technical issues with guests through personalized step-by-step demonstrations - Successfully trained and onboarded three specialists, delivering comprehensive instruction on company-specific policies, procedures, and compliance guidelines, ensuring a smooth transition and equipping new team members with the necessary knowledge and skills to excel in their roles.- Demonstrated a history of excellent customer service through a Net Promoter Score of 95% producing an average of $20,000 in weekly sales.

- Successfully conducted hundreds of user acceptance tests for the BCS Online Enrollment and BCS IRA Distribution efforts while proactively rectifying crucial front-end user interface issues and resolving back-end system challenges, ultimately ensuring comprehensive product functionality, usability, and user experience.- Increased the effectiveness of user acceptance testing by utilizing agile methodologies and tools such as JIRA Align, while validating transaction data through data tools such as BETA and HOGAN.- Interacted and aligned test environments for the 40+ application teams ensuring seamless processing.- Initiated a process improvement PowerPoint playbook and a comprehensive testing checklist that centralized testing application access requests, application login instructions, and data gathering procedures resulting in significant time savings by streamlining compliance checks and ensuring error-free data collection.- Served as a mentor for two summer interns by providing advice on technology understanding, integration testing, data validation, and professional development which led to both earning return offers.

- Analyzed findings on industry trends, technologies, and regulatory frameworks on Real Time Payments, resulting in a recommendation presented to the Wealth and Investment Management Operating Committee- Achieved stakeholder alignment by successfully gathering and managing project requirements such as stakeholder input, testing deadlines, code freeze dates, and regulatory compliance using Microsoft Office tools.

- Amalgamated legal, technology, and private wealth management teams to expand the new client process for high-profile accounts to influence year-over-year cost savings.- Accelerated an engagement project to explore remote-work solutions to drive team connection and productivity, mentoring 7 interns.- Evolved a standardized Network Insights and Steering book of records for senior leadership to deliver dynamic visibility into enterprise operations.

- Provided training to new employees to uphold company policies and strengthen store reputation and grow customer retention.- Maintained high-level product knowledge by participating in product and vendor training resulting in 95% positive commentary via customer surveys.- Fulfilled daily store operations targets and exceeded expectations by achieving in-store daily sales of over $7K and sold customers on the benefits of signing up for Menards' BIG card membership program.

- Hand-picked top-quality items to fulfill over 10+ customer orders daily- Filled web orders valued at approximately $250/hour- Analyzed shopping trips through planning efficient routes to maximize revenues- Consistently exceeded customer expectations through a strong track record of 5-star ratings & feedback -Generated personal revenues totaling $4500 in a 180-hour work period

- Executed day-to-day tasks such as processing in-store sales totaling over $5000/day and inviting customers to sign up for Macy’s Star Rewards program- Processed and fulfilled approximately 250 online orders through utilizing an RFID scanner