Benjamin Devries Email & Phone Number

Grand Rapids Metropolitan Area

Grand Rapids Metropolitan Area

• Mentor 35 residents on a residence hall floor, fostering a community of diversity, inclusion, and growth, and promoting health and safety during the COVID-19 pandemic.
• Serve in-duty shifts 1-2 nights per week which includes interacting directly with residents and completing 2-3 rounds of the building for safety and security.
• Facilitate weekly floor meetings focused on sustainability efforts and engaging in outdoor recreation.

• Leveraged technology expertise, instincts, and resources to resolve issues related to email, productivity software, operating systems, software and hardware deployment, user accounts, technology access, and classroom.
• Oversaw team of 6-8 student technicians, providing mentorship, advice, and assistance to resolve work orders in a timely manner.
• Adapted to everchanging technology ecosystems, team dynamics, and high-priority work orders, closing over 1,000 support tickets throughout technician and senior technician roles.

- Solved hardware and software problems related to Windows and macOS.- Imaged and deploy new desktops and laptops for faculty and staff- Created and managed work order tickets using Cherwell Service Manager

• Developed programming and logic skills related to programmable logic controllers and human-machine interfaces.
• Implemented new logic programming for quality control in a fast-paced, live manufacturing environment, resulting in near-perfect verification of recipe completion.
• Configured various VirtualBox virtual machines for use with development environments based on controller firmware requirements to simplify working on multiple projects simultaneously.

Greater Grand Rapids, Michigan Area

• Enhanced guest experience by providing clean and sanitary restrooms, entryways, and retail facilities.
• Demonstrated attention to detail in cleaning of facilities, setting up equipment for events, and completing maintenance tasks.
• Accelerated team sustainability by training 5 new team members during last month, August 2018.

Bachelor Of Computer Science, Computer Science

Education record