With over 15 years of experience, I am a Senior Customer Success Manager proficient in increasing client satisfaction, exceeding revenue targets, and building high-performing teams. My expertise spans B2B success strategies, onboarding, retention, adoption, and upselling. I have a proven track record of surpassing Annual Recurring Revenue (ARR) goals through strategic initiatives and data-driven insights. Throughout my career, I have cultivated and managed diverse client portfolios, interfacing with C-level executives across Fortune 100 and SMB accounts. Areas of Expertise:Customer Service and Support, Sales and Account Management, Revenue Generation, Client Success Advocacy, Playbook and Roadmap Development, Upselling and Cross-Selling, Process and Business Development, Enterprise Account Management, New Leads Generation, Technical and C-Suite Sales, People and Change Management, Client Relationship Management (CRM), Market Research and Insights, CS Metrics and NPS, Troubleshooting and Complex Negotiation, Leadership and Mentorship, Stakeholder Engagement, Data Analysis and Reporting, Project Management and Organization.Industry Experience:Advertising Services, Software Development, Printing Services, Retail, & Account Based MarketingFeel free to reach out to me directly on LinkedIn or at Bmdv39@gmail.comHave a great day!Let's connect!
Listed skills include Team Building, Customer Satisfaction, Inventory Management, Marketing, and 19 others.