After just under three years with the Application Support team. I accepted a new role following a successful interview.This role will will focus on supporting and maintaining the WCC Windows server infrastructure including cloud services such as Azure.

After just 8 years on the ICT Service Desk, I moved into the Application Support team in WCC. This was a 3rd line team which main responsibility was providing 3rd line support for some of WCC suite of Application plus areas of M365. Some of my responsibilities include:• Exchange Administrator (Managing and supporting the Exchange environment)• SharePoint Administrator (Managing and supporting the SharePoint environment)• Managing and supporting a Windows 2012 R2 Server• Managing and supporting Oracle SQL & MS SQL • Day to Day support and processing customer incidents and requests• Supporting a major project around redesigning a key social care system• Reviewing data and statistics using PowerBI identify Customer trends and ways of improving support processes. • Creating new documentation for new products and processes for the customers and existing staff. In some cases, running workshops or drop in sessions• Working with business to help, build new file directories and migrating the data from the old directory to the new directory using PowerShell• Creating PowerShell scripts to speed up routine tasks

Following the successful completion of my Apprenticeship, I was offered a permanent position at Warwickshire County Council as an ICT Service Desk Analyst. Some of my responsibilities include:• Being a single point of contact for all customers and 3rd parties• Stakeholder’s management including County Councilors and Higher Management. • Proactively and re-actively identifying faults/issues and developing long term solutions • Defining customers needs and scopes for new hardware or products and offering my recommendations based on these findings with best value for money in mind.• Creating new documentation for new products and processes for the customers and existing staff. In some cases, running workshops or drop in sessions• Working with business to help, build new file directories and migrating the data from the old directory to the new directory using PowerShell

I initially joined Warwickshire County Council as an ICT Advanced Apprentice, based in Information Assets in the Resources Group. While working at Warwickshire County Council as an Apprentice, I was able to refine my customer service skills and learn new skills and responsibilities in a corporate environment. Some of my responsibilities included;• Answering customer enquiries on the 1st line service desk via telephone and email• Providing support to IT projects such as Google Migration and BlackBerry migration• Working with different team within IT including; the Cyber Security and Window Servers team.

I was employed by Gamestation as a Sales Assistant, working in a small team.• Assisting customers on the shop floor• Closing Sales deals• Operating the till• Signing and unpacking deliveries• Cashing up at the end of a day • Commercial updates• Working to daily KPI’s

I was employed by Warwick Castle as a waiter in Corporate Events Department. Some of my duties included: • Silver service food service• Managing customer expectations though customer services, • Working to a strict time table of events.