Benjamin K. Email & Phone Number

Greenville, Sc, Us

Fountain Inn, South Carolina, United States

I am the first point of contact for customers via email or phone. My duties include internal distribution, providing quotes and follow-up, order processing, invoicing, and providing assistance to Area Service Managers and Winder Technicians. I also support the expansion of our service business by attending shows and conferences and manage demo winder inventory control and maintain the Sahm Showroom.

Greenville, Sc

As the Operations Manager for Ally Open, I was responsible for overseeing the entire process of offering curated green coffee in small boxes, learning courses, and industry insights. This involved managing various aspects of operations such as product development, logistics, marketing, and customer service. I collaborated closely with cross-functional teams to ensure the successful launch and execution of new products and initiatives.One of my key strengths in this role was developing strong relationships with our customers. By prioritizing their satisfaction and loyalty, I was able to consistently exceed expectations and contribute to the growth and success of the business.

Greenville, Sc

As the Quality Control and Sample Coordinator at Ally Coffee, I was responsible for managing and overseeing all aspects of the coffee sampling and quality control programs. I worked closely with the buying and selling teams, providing accurate and timely QC information to ensure the smooth operation of the inventory and documentation processes.In addition to managing the day-to-day operations, I played a key role in the department's growth and success. I managed hiring and training initiatives and ensured that all team members were trained in every aspect of the green coffee industry.I successfully deployed quality control processes, including green evaluation, roasting, sampling, and scoring, to maintain the highest quality standards.

Greenville, Sc

As a Shift Supervisor, I managed daily operations in a fast-paced environment while ensuring high-quality standards were met. I led a team of baristas by assigning tasks, coaching and training, and providing feedback. I maintained inventory levels and ensured that all equipment was in good working order. Additionally, I played a key role in providing excellent customer service by resolving any issues and ensuring that customer needs were met.

Greenville, Sc

As a Barista Trainer at Starbucks, I customized my training approach to meet the unique learning styles of each trainee. I provided individualized coaching and recognition to motivate and engage them in their development. I identified the necessary tools and resources to support trainee growth and success in their roles.

Greenville, Sc

I was responsible for creating a welcoming and friendly atmosphere for customers while efficiently handling food and beverage purchases. I had a strong knowledge of our menu offerings and made recommendations based on customers' preferences. In addition, I maintained a clean and organized work area, restocked supplies, and communicated effectively with my team to ensure the smooth operation of the store. I consistently provided a positive experience for our customers through my multitasking skills and attention to detail.

Greenville, Sc

As a Quality Control Intern, I was responsible for evaluating and organizing the QC inventory. I received training in cupping protocol and coffee evaluation skills, which allowed me to apply critical thinking skills towards coffee quality. Through this experience, I developed a keen eye for detail and a strong understanding of the importance of quality control in the coffee industry.

Associate Of Science - As, Computer Technology, Networking/Cybersecurity*

Trained in computer software applications, and designing, building, and maintaining computer networks.

Education record

High School Diploma