Benjamin Boyer Email & Phone Number

Texas, United States

Design and package custom fixes into unique client releases, tailoring solutions to specific needsPlan, schedule, and execute client releases, ensuring seamless transitions between environments and minimizing downtimeDeploy client fixes to Dev and Test environments, facilitating thorough testing and validationTroubleshoot client deployment issues and update packages as needed to ensure successful implementation across all environmentsCollaborate with internal teams to resolve complex client challenges, exceeding expectations and fostering strong client relationships.

Austin, Texas Area

Test and implement new and existing architecture as needed, ensuring efficient and scalable solutionsMaintain Windows and Linux user accounts, systems, and securityMigrate servers and applications between data centers to optimize resource utilizationDevelop architecture and deployment plans for new and updated software, ensuring smooth implementation and functionalityDeploy and decommission application architectures efficiently, minimizing downtime and impact on usersManage internal and external DNS records for accurate and reliable domain resolutionAdminister NFS, SFTP, and application servers, ensuring smooth operation and resource availabilityCreate and update Terraform and Ansible code to automate infrastructure provisioning and configuration in Azure and Oracle Cloud, leveraging Azure DevOps for streamlined deploymentManage and maintain Active Directory users, computers, and Group Policy Objects (GPOs) for user access control and securityDevelop and implement Bash and PowerShell scripts to automate deployment processes and assist the automation teamTrain System Administrators and Application Administrators on policies, procedures, and best practices to maintain a high level of technical expertise within the teamTroubleshoot network, system, and application issues promptly and effectively, resolving user challenges and maintaining system stabilityServe as a Linux Subject Matter Expert (SME), providing guidance and support on Linux-related issues and configurations.

Troubleshoot Java EE applications from the back end, identifying and resolving issues impacting functionalitySchedule, monitor, and troubleshoot Pentaho processes, ensuring efficient data extraction, transformation, and loading (ETL)Collaborate with cross-functional teams to optimize company and product performance through continuous improvement initiativesInstall, upgrade, and maintain the availability of Java EE applications, ensuring user access and functionalityMaintain clear and timely client communication, keeping them informed of service requests, potential disruptions, and actions taken regarding their applicationsDevelop and modify Bash and PowerShell scripts to automate tasks and enhance productivityMonitor Sisense and Elasticsearch instances, maintaining system health and performanceSchedule and create Pentaho and Sisense tasks using CRON and Windows Scheduled Tasks to automate data processing workflowsInvestigate the causes of high resource utilization (heap, CPU), leveraging logs, dumps, and traces to diagnose and resolve performance issuesVerify port usage and resource allocation for various processes to ensure optimal system efficiencyAnalyze long-running processes in Linux and Windows environments, determining necessary actions (stop, restart, or continue) and investigating anomaliesMaintain and update departmental product documentation, knowledge base articles, and standard operating procedures (SOPs) to ensure knowledge sharing and consistent practices.

Austin, Texas Area

Troubleshoot issues with Java EE applicationsAct as an escalation point and resource for other support engineersWrite articles to assist clients and staff in both operation of software, troubleshooting methods, and use of troubleshooting toolsAssist clients and teams with initial deployment and upgrades of the softwareDetermine what layer the root cause of issues are occurring in to determine if the issue is based on our software or a client environment and providing evidence to clients that it is outside of the softwareAdvising clients based on above evidence on potential options for resolutionProvide details to clients and team members on how to perform packet captures and analyze the data in those packetsProvide details to clients and team members on obtaining heap dumps and analyzing those to determine where data leaks or excessive usage may be occurringAssist in managing and troubleshooting official and unofficial support infrastructures and environmentsDecompiling class files to determine what methods the application is failing onUtilize Pentaho Kettle - Spoon to analyze and potentially modify workflow as necessary as well as utilize it to determine what processes may be causing issues in data coherence between operational and reporting databases.

Austin, Texas Area

Lead all aspects of the client lifecycle, from pre-sales analysis to post-deployment supportAnalyze client environments to identify optimal software deployment options and recommend suitable solutionsAutomate deployments by creating shell scripts for Linux, Unix, and Windows environmentsManage and coordinate on-site and remote product deployments, ensuring smooth implementation and transitionEstablish and maintain test environments for various purposes, including QA/QC activities, pre/post deployment testing, simulations, and client environment replication for support and troubleshooting purposes (specifically for .NET WCF-based solutions)Facilitate product roadmap management by ensuring proper documentation and reporting of feature requests, bug reports, and client feedbackCommunicate effectively with key clients, keeping them informed about upcoming features, updates, patches, and releasesLeverage data analysis to identify potential risks and recommend appropriate course of action for risk mitigationOffer strategic advice to clients on potential policy and procedure changes to enhance security measures and minimize exposure risks in case of breachesPerform comprehensive risk and liability assessments by analyzing client environments and identifying potential data-related vulnerabilitiesServe as a trusted advisor to clients, providing guidance and expertise on sensitive data management and security practices.

Build and lead a high-performing U.S Support Division to deliver exceptional customer service and technical expertiseEstablish and implement Global Support Protocols and Procedures, ensuring consistency and efficiency across international teamsServe as the primary point of escalation for global support staff, resolving complex issues and providing guidanceSupport Sales staff with pre-sales technical inquiries and concerns, ensuring accurate information and smooth pre-sale processesAnalyze client environments to recommend optimal deployment options and solutions tailored to specific needsCoordinate and execute on-site and remote product deployments, ensuring seamless implementation and user adoptionCollaborate with clients and global staff to establish secure remote access proceduresCreate and maintain test environments for various purposes, including QA/QC, pre/post deployment testing, simulations, and client environment replication for support and troubleshooting (covering both .NET and Linux environments)Recruit, interview, and train support staff to build a strong and knowledgeable team across the globeAct as a liaison between clients, engineering, and development teams, fostering communication and ensuring timely resolution of client requests, issues, and concernsManage feature requests and bug reports, ensuring proper documentation, reporting, and inclusion on the product roadmapCommunicate effectively with key clients, providing updates on roadmap progress and informing them of upcoming features, updates, patches, and releasesServe as the U.S Linux Subject Matter Expert (SME), providing guidance and expertise on Linux-related issues and configurations.

Austin, Tx

Austin, Tx

Austin, Texas Area