Benjamin Mercer Email & Phone Number

Santa Barbara, Ca, Us

• Effectively cultivate client success by nurturing relationships with assigned accounts and actively contributing to the increased adoption and ongoing refinement of the Breeze accounting and property management SaaS platform• Demonstrate exceptional interpersonal abilities to provide technical client training and establish robust working relationships, serving as the primary point-of-contact for resolving issues and delivering solutions to clients at every stage of their software usage journey• Facilitate and support product functionality inquiries, recommend software optimization techniques, escalate cases to relevant teams, and nurture customer’s ongoing lifecycle to present renewal and upsell opportunities while recording the process with CRM tool• Oversee concurrent project management initiatives, fostering close collaboration with internal Digital Marketing, Sales, Customer Success Management (CSM), and Customer Product Growth (CPG) teams to cultivate synergy and achieve excellence

Los Angeles, California, Us

• Spearheaded talent acquisition initiatives for senior to executive level roles in digital media agency including: Account Management, Sales, Ad Operations, Digital Marketing, Creative Strategy, Studio Production, and Finance • Managed end-to-end hiring process, encompassing interview execution, allocate responsibilities to hiring managers, salary negotiation, creation of a talent sourcing strategy leveraging LinkedIn, and meticulous data compilation into an Excel database for prospective candidates.• Directly liaised with CEO and the SVP of Finance & Operations, providing data-driven recommendations derived from job market analysis to facilitate precise budget allocation across multiple departments and associated positions.• Led the strategic expansion of our employer branding campaign to amplify candidate attraction by pioneering website redesign through conducting a thorough comparative analysis of direct competitors and crafting a diverse array of concepts for potential implementation.

Los Angeles, California, Us

• Initiated recruitment process to maintain optimal staffing levels; conducted interviews with prospective employees to identify qualified candidates; supported the onboarding of new employees upon hiring • Own interview scheduling process and communicate logistics to both candidates and hiring teams• Perform initial application review for candidates applying, as well as manage applications across several recruiting platforms; guide candidates through the application and interview process• Maintain a high level of confidentiality within all areas of the application process ranging from candidate to company information

Los Angeles, California, Us

• Provide comprehensive project management through encompassing scope development, project budgeting, scheduling, purchase approvals, and detailed budget tracking while collaborating closely with both the finance and production management teams to ensure seamless project execution• Engage in production staff meetings with all essential stakeholders, taking the lead for specific meetings when necessary, and flexibly adjust team priorities to align with the evolving needs of our business partners• Coordinate with Account Management, Sales, and Marketing teams under the guidance of production management to produce over 30,000 units of merchandise and execute influencer campaigns

• Developed marketing strategies to target potential manufacturers; participated in sales meetings withcurrent and inquiring clients• Maintained sales volume by working collaboratively with both Sales and Marketing• Attended weekly meetings to discuss analytic reports

• Initiated recruitment process to maintain optimal staffing levels; conducted interviews with prospective employees to identify qualified candidates; supported the onboarding of new employees upon hiring• Communicated legal compliance policies to minimize potential internal conflict and practiced a high level of confidentiality to ensure protection of sensitive information• Acted as the primary liaison between prospective employees and Recruiting Coordinators

Los Angeles, Ca, Us

• Went on numerous sales calls with the team at the office.• Learned methods on closing out deals and how to gain new clients for the company

Irvine, California, Us

• Stationed as a cashier dealing with various customer interactions whether it be compliments or complaints and learned how to deal with both situations effectively.• Managed the store’s money before and after a shift would start.

Irvine, California, Us

• Worked the floor selling difference brands of clothing using product knowledge to assist customers in purchasing what’s right for them.• Learned leadership skills and reliability.

Bachelor'S Degree In Business Administration; Graduated Magna Cum Laude (3.8 Gpa), Marketing

Education record