Ben Loomis Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

Olympia, Washington, United States

Worked with the Infrastructure team as a focal point for ongoing production support activities as well as system/process enhancements. Responsible for communication facilitation between stakeholders, users, and leadership. • Created/Improved existing workflows in Incident ticketing system that unlocked ease of use, speed to resolution, and increased visibility for invested parties involved.• Partnered with internal teams, external subscribing teams from outside the organization, 3rd party support teams, and leadership to ensure alignment for releases, certificate updates, incident triage and resolution, and patching updates.

Seattle, Washington

Supported software delivery implementations including requirements gathering, user story generation, testing, creating Business Process Transformation (BPT) strategies, User Acceptance Testing (UAT), and post-delivery production support for the retail sector. Partnered with business users to help create, define, and refine business requirements for system enhancements and new system functionality.• Managed production support for existing item management systems. Performed user incident triage and prioritization, remediation efforts for a short-term fix, and root cause analysis and bug fix deployment support.• Worked to improve processes to meet and enhance SLA contact with internal customers to ensure the rapid identification and removal of blocking issues.• Facilitated discussion and provided Subject Matter Expertise to workflow prioritization meetings, scrum sessions, knowledge transfer meetings, and technology demo sessions.PROCESS DEVELOPMENT -- Collaborated with business users and software engineers to create and implement system enhancements for bringing data into the Canadian market. Ran pre-deployment UAT and systemic testing while providing post-deployment production user support for the new program. The new process enabled users to quickly and efficiently transform their data to handle the new system needs and capture productivity by limiting touchpoints.ENHANCED SERVICE DELIVERY-- Streamlined the incident submission process to facilitate a rapid response to system problems to prevent potential work stoppages in critical workflows. The new method provided data capture templates, instructions for submitting incident tickets and featured a rapid response 911-type system to handle work stopping events.

Greater Seattle Area

Managed a team of 10 Item Analysts responsible for managing merchandise pricing systems for the Canadian market. Duties include training, workflow prioritization, team building, problem-solving, and scheduling.• Created and improved processes involving maintenance of Pricing/Item issues and worked with new systems to find the best business practices and alignment with business goals.• Worked as a support unit for other teams, both internally in the same department and other areas of Nordstrom, that benefited from our knowledge and resources.Team Building -- Built a high-functioning team from a diverse group of individuals sourced from many company teams. Developed and implemented a team-building strategy that focused on empowerment by understanding the team's vision, mission, and goals and aligning corporate goals with team objectives. The group quickly delivered consistent levels of performance and customer support.

Greater Seattle Area

Supported the corporate merchandise value chain and all stakeholders to meet and exceed customer expectations in the purchase and delivery of custom merchandise and special orders. Collaborated with the buying office to complete initial and replenishment orders for all channels of the business. Coordinated all aspects of the sales and delivery process, including logistics, merchandise acquisition, and delivery.• Wrote and tracked Customer Special Orders from stores throughout the country.• Worked with multiple areas, including Vendors, Sales Floor, Buyers, Item Analysts, and Distribution Centers to ensure orders are received, processed, and completed in a timely fashion. o Partnered with sales reps and outside company representatives to prioritize orders and coordinate workflows. Ensured availability and transportation of merchandise met tight shipping windows requested by VIP clients.

Greater Seattle Area

Managed title insurance documentation for business, including proofreading/editing, standardization compliance, and level setting data points for numerous internal customers.• Partnered with different teams within the organization, prioritizing workflows, and ensuring the attainment of SLA's to meet the customers' needs and expectations.