Leading the outdoor and adventure therapy program

● Train staff in safety and crisis management strategies, team building facilitation, and rock climbing best practices● Development and implementation of emergency procedures including major rescues and recoveries● Site equipment maintenance, inventory, and budgeting● Showcase the camp and it's programs to prospective clients and create a plan that meets their needs● Project management of all climbing and other camp projects

Establish trusting and non-judgmental relationships with potential homeowners in the Chattanooga valley area, provide ongoing coaching and follow up for a caseload of customers to ensure continual progress in becoming ready to buy a home.Review and analyze customer’s financial situations and create a plan of action for potential homeownership.Provide post-purchase counseling as needed to customers to identify and resolve budget/credit problems to avoid delinquency and become current on payments. Use of Salesforce and CounslorMax database systems to track client progress, effectively manage the confidential financial information of customers, and maintain case files for all customers in accordance with agency and HUD standards.Conducts homebuyer education workshops and money management training along with Performing home affordability analysis and counsels customers in down payment, purchase price and loan options leading to homeownership and refers mortgage-ready clients to loan originator for the arrangement of financing options.Participates in sponsored events, including neighborhood activities, community-building events, etc.

Successfully lead REI Outdoor School programsTeach in-store educational classes and in-the-field programs for REI customers to include delivery of class content, customer service during the outing, and the safety of all the participantsCoach large groups of people and lead instructional events and give effective feedback to participantsKnowledge in the course content, demonstrating the designated activity or sport with safety and skillPartner with store management teams, marketing teams, local business partners as well as local outdoor organizations

Actively manage a portfolio of over 1,000 client home mortgages, ensuring compliance in payment scheduling, forbearance, and default mitigationAlign company strategy with customer expectations in assessing both short-term needs and long term goals to achieve optimal outcomes for both partiesPerform daily financial analysis on existing client accounts, analyzing current status of loan portfolio and identifying low, medium, and high-risk customersProvide counsel and customer service during high stress situations with account holders and 3rd party representativesAssist in training of new hires by shadowing and providing feedback and corrective business practicesInvestigate and communicate with banks and other 3rd party representatives in order to resolve discrepancies in payments of account holders

● Oversee all C.O.P.E , rock climbing, team building, ropes course, and zip line operations on the reservation● Source, interview, and train C.O.P.E staff● Work with internal and external stakeholders to schedule, plan, and staff events, while also creating contingency plansfor unforeseen issues● Project Management of camp constitution projects● Create and implement training programs and materials including powerpoints and seminars for staff

Assist the head ranger in maintenance projects around camp Facilitate, teach and mentor team building and rock climbing

Load, and organize three UPS trucks every morning to company and driver standardsHelp deliver packages to customers at their home and place of business in a safe and timely manner

Worked on the ropes course, as a safety and rescue guide, providing customers with a family fun area and to resuce anyone who needed it in a fast and safe time.