Ben Pascoe Email & Phone Number

Headley, GB

London, England, United Kingdom

I lead the UK Market and the EMEA & LATAM Search and Staffing Vertical team. Customer Success in LTS exists to understand and unlock economic opportunity for our customers, through our products, leveraging the power of collaboration and insights​ - we make sure our customers win with LinkedIn!

London, England, United Kingdom

Leading and empowering amazing teams across Engagement, Hiring and Learning solutions. These Customer Success teams create opportunity for the global workforce by helping our customers plan, hire and develop diverse and engaged talent.

London, United Kingdom

London, United Kingdom

• As a manager, now senior manager, I lead the Northern Europe solutions consulting team for the Demand Side business. My team consists of technology consultants who implement our platform and lead consulting projects.
• Developed leaders within the team; creating people managers and technical experts, allowing the team to scale to manage a wider range of clients and launching over 12 product alpha test projects over a two year period.
• Developed and tested new approach to servicing ‘marketing first’ clients, acting as a pilot for the 2019 investment case and helping secure significant budget for EMEA expansion.
• Initiated and managed cross-EMEA training programme to generate best practice and build cultural links across offices. This resulted in the development of new subject matter experts and enhanced cross-EMEA practice.
• Mentored new sales engineering team to increase technical involvement in early sales pipeline. This resulted in improved client selection, increased new business levels exceeding 2018 targets and a reduction in the.

London, United Kingdom

London, United Kingdom

• As a team lead and manager, I lead a global customer success team for premium advertiser and agency clients, developing staff and junior leaders in London, New York and Singapore. Team members handled 120+ cases each.
• Conceived of, and implemented, a new customer… Show more As a team lead and manager, I lead a global customer success team for premium advertiser and agency clients, developing staff and junior leaders in London, New.
• Conceived of, and implemented, a new customer success team focused on premium clients allowing consultant teams to focus on project-based work. The new team reduced time to case resolution and managed the reactive case.
• Analysed staffing demand, generated forecast models and implemented across all of customer success. This allowed the global team to adjust staffing across the different support teams, which increased time to case.
• Developed global KPI reporting model and team training program driving 20% gain in productivity.
• Implemented ‘follow the sun’ emergency support rotation and improved access to out of hours engineering resources. This decreased time to respond to and patch emergency issues from an average of six hours to under two.

London, United Kingdom

London, United Kingdom

• As an implementation consultant and then team lead, I brought new clients on to the platform and provided ongoing technical consultancy and best practice trainings to existing clients. I worked with high value.
• Drove revenue… Show more As an implementation consultant and then team lead, I brought new clients on to the platform and provided ongoing technical consultancy and best practice trainings to existing clients. I worked.
• Drove revenue and increased engagement with the two largest agency groups on the platform. The agency groups acted as tentpole clients in the marketplace and enabled new business conversations with publishers across.
• Hired and trained six new consultants in two months to support new client growth; invigilating over 40 individual presentations to ensure new starters could onboard rapidly and be quickly effective.
• Increased EMEA spend on video advertising tenfold through cross company project with data providers, Google AdX and YouTube representatives by identifying inconsistencies in cross-platform integrations which had caused.
• Implemented time tracking and case management systems for ongoing support clients, simplifying communication and reducing missed issues. Client cases were then effectively tracked and client satisfaction increased in.

London, United Kingdom

• As an implementation consultant, then senior implementation consultant and finally project director, I managed teams and projects in the Trace One professional services team. Professional services focused on delivering.
• Developed Global Sourcing product for Tesco supermarkets - designing core costing engine and managing implementation project. Initial project revenue of £2 million and Global Sourcing product was implemented with two.
• Developed Deals and Terms product for entertainment related product merchandising and returns, with a flexible template-based approach that allowed for extension of the client for Sainsbury’s supermarket and Boots.
• Delivered project for HMV with 400% return on investment in first year by clearly identifying financial requirements and focusing on value for money. Show less

Worked with:- Railtrack - developer- Countrywide property lawyers - developer/tester- Thomson Travel Group - tester/lead developer- Department of Transport - analyst developer