Benjamin Speich Email & Phone Number

Austin, Tx, Us

Oakland, California, United States

Austin, Texas, United States

EOS Integrator to drive the implementation of EOS across the organization. The Integrator will be accountable for the company’s efficiency and growing profitability. As a senior leader of Entire Productions, the Integrator is accountable to develop the team and to build on the existing high performing culture with heart. Possessing excellent people skills, strong business acumen and exemplary work ethics, the Integrator ensures that Entire Productions remains the leading source of outstanding entertainment and event production services. Spearheading significant growth while maintaining a healthy culture for employees, vendors and clients.

San Francisco Bay Area

Be a change agent and an ambitious leader who helps deliver a world-class client-focused experience. Develop and execute strategic operating plans in alignment with the long-term strategy. Be committed to lifelong learning, embracing change, accountability, a growth mindset, resilience, innovation, teamwork. Bring solutions-oriented, make changes happen by inspiring others.Vetted and onboarding new financial firm and later to an in-house senior account that resulted in properGM and EBITA tracking.Implemented LAER methodology and started to up Customer Success Team to manage clientInitiated EOS and formed executive team to set quarterly Rocks and KPIs for every department.Reduced redundant systems across all company departments by 60% resulting the higher efficiencyworkflow.Implemented multiple company-wide performance management systems that lead to an EmployeeSatisfaction score of 4.4 out of 5.Created the Onboarding process for new clients which guided them through various features andtechniques which established an NPS Score of 72.

Denver, Colorado, United States

Integrated two acquired companies into Mentice, scaled up the business from regional to global, trainedinternal staff on new technology, and created global awareness to current legacy customers.Integrated a lean company into Mentice, maintaining $1M in sales throughout the process.Integrated a new Denver branch into Mentice by designing new products, training the existing sales team on the sellability of new products, and ensuring a support structure to maintain legacy clients.Streamlined a vast product line into targeted products aligned with the company vision.Created and managed a Scientific Advisory Board to assist in building the direction of the product vision.

Greater Chicago Area

Oversaw global operations overseeing 5 global regions and 15 personnel. Managed global salesforce and other IT systems for the Sales, Service, Finance, Production, and Development Departments.Designed and Implemented a Customer Service department to handle over 2000 clients globally with staff in multiple countries.Built the post-sales experience for current and existing clients as Mentice grew its offerings into SaaSbusiness model generating $1m in its first year.Managed the global service department through maintaining and tracking the processes set in place,reviewing and improving processes over time maintaining a Customer Satisfaction Score of 98%.Maintained inter-department processes requiring understanding the intended interaction and reviewing and updating the process to produce the required result.Learned, designed, and grew Salesforce for 75+ employees, which involved coordinating the Service, Sales, Production, Finance, and Development Departments.

Gothenburg, Sweden

Manages the day-to-day interaction between departments by creating, deploying, and maintaining various software and IT platforms. Specific focus on onboarding and training a new CSM team in the European market.

St Paul Mn

Manage and Create Salesforce processes for support and sales. Manage, through Zendesk, customer satisfaction and ticket tracking. Manage global service teams to handle customer issues, trade shows, and events, and sales demos. Manage Customer accounts in the US for new sales. Manage Global customers warranty and recurring business opportunities.

Chicago, Illinois, United States

Manage and Create Salesforce processes for support and sales. Manage, through Zendesk, customer satisfaction and ticket tracking. Manage global service teams to handle customer issues, trade shows, and events, and sales demos. Manage Customer accounts in the US for new sales. Manage Global customers warranty and recurring business opportunities.

Chicago, Illinois, United States

Manage US customer satisfaction. Manage resale of warranty packages and new equipment sales. Manage and Create Lime (CRM) database.

Saint Paul Mn

Turboprop Mechanic for the MN Air National Guard. Various tours overseas.

Computer Networking Services

Education record