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Benjamin Speich personal email
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Benjamin Speich is a Founder at Speich Consulting. He possess expertise in training, medical devices, customer satisfaction, management, team building and 20 more skills.
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FounderSpeich ConsultingAustin, Tx, Us
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Chief Operating OfficerEntire Productions Inc. Jul 2024 - PresentOakland, California, United States -
IntegratorEntire Productions Inc. May 2024 - Jul 2024Austin, Texas, United StatesEOS Integrator to drive the implementation of EOS across the organization. The Integrator will be accountable for the company’s efficiency and growing profitability. As a senior leader of Entire Productions, the Integrator is accountable to develop the team and to build on the existing high performing culture with heart. Possessing excellent people skills, strong business acumen and exemplary work ethics, the Integrator ensures that Entire Productions remains the leading source of outstanding entertainment and event production services. Spearheading significant growth while maintaining a healthy culture for employees, vendors and clients.
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Chief Operations OfficerLearnit Aug 2021 - Oct 2023San Francisco Bay AreaBe a change agent and an ambitious leader who helps deliver a world-class client-focused experience. Develop and execute strategic operating plans in alignment with the long-term strategy. Be committed to lifelong learning, embracing change, accountability, a growth mindset, resilience, innovation, teamwork. Bring solutions-oriented, make changes happen by inspiring others.Vetted and onboarding new financial firm and later to an in-house senior account that resulted in properGM and EBITA tracking.Implemented LAER methodology and started to up Customer Success Team to manage clientInitiated EOS and formed executive team to set quarterly Rocks and KPIs for every department.Reduced redundant systems across all company departments by 60% resulting the higher efficiencyworkflow.Implemented multiple company-wide performance management systems that lead to an EmployeeSatisfaction score of 4.4 out of 5.Created the Onboarding process for new clients which guided them through various features andtechniques which established an NPS Score of 72. -
Vice President|Business Unit ManagerMentice Aug 2019 - Aug 2021Denver, Colorado, United StatesIntegrated two acquired companies into Mentice, scaled up the business from regional to global, trainedinternal staff on new technology, and created global awareness to current legacy customers.Integrated a lean company into Mentice, maintaining $1M in sales throughout the process.Integrated a new Denver branch into Mentice by designing new products, training the existing sales team on the sellability of new products, and ensuring a support structure to maintain legacy clients.Streamlined a vast product line into targeted products aligned with the company vision.Created and managed a Scientific Advisory Board to assist in building the direction of the product vision. -
Vice President OperationsMentice Jan 2018 - Aug 2019Greater Chicago AreaOversaw global operations overseeing 5 global regions and 15 personnel. Managed global salesforce and other IT systems for the Sales, Service, Finance, Production, and Development Departments.Designed and Implemented a Customer Service department to handle over 2000 clients globally with staff in multiple countries.Built the post-sales experience for current and existing clients as Mentice grew its offerings into SaaSbusiness model generating $1m in its first year.Managed the global service department through maintaining and tracking the processes set in place,reviewing and improving processes over time maintaining a Customer Satisfaction Score of 98%.Maintained inter-department processes requiring understanding the intended interaction and reviewing and updating the process to produce the required result.Learned, designed, and grew Salesforce for 75+ employees, which involved coordinating the Service, Sales, Production, Finance, and Development Departments.
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Director Of Global OperationsMentice Feb 2017 - Jan 2018Gothenburg, SwedenManages the day-to-day interaction between departments by creating, deploying, and maintaining various software and IT platforms. Specific focus on onboarding and training a new CSM team in the European market.
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Director Global Customer ServiceMentice Jan 2016 - Feb 2017St Paul MnManage and Create Salesforce processes for support and sales. Manage, through Zendesk, customer satisfaction and ticket tracking. Manage global service teams to handle customer issues, trade shows, and events, and sales demos. Manage Customer accounts in the US for new sales. Manage Global customers warranty and recurring business opportunities.
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Global Customer Support ManagerMentice Oct 2014 - Jan 2016Chicago, Illinois, United StatesManage and Create Salesforce processes for support and sales. Manage, through Zendesk, customer satisfaction and ticket tracking. Manage global service teams to handle customer issues, trade shows, and events, and sales demos. Manage Customer accounts in the US for new sales. Manage Global customers warranty and recurring business opportunities.
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Customer Service SpecialistMentice Jun 2008 - Oct 2014Chicago, Illinois, United StatesManage US customer satisfaction. Manage resale of warranty packages and new equipment sales. Manage and Create Lime (CRM) database.
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Turboprop MechanicMinnesota Air National Guard Feb 2000 - May 2008Saint Paul MnTurboprop Mechanic for the MN Air National Guard. Various tours overseas.
Benjamin Speich Skills
Benjamin Speich Education Details
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Itt Technical InstituteComputer Networking Services
Frequently Asked Questions about Benjamin Speich
What company does Benjamin Speich work for?
Benjamin Speich works for Speich Consulting
What is Benjamin Speich's role at the current company?
Benjamin Speich's current role is Founder.
What is Benjamin Speich's email address?
Benjamin Speich's email address is be****@****ice.com
What is Benjamin Speich's direct phone number?
Benjamin Speich's direct phone number is +184749*****
What schools did Benjamin Speich attend?
Benjamin Speich attended Itt Technical Institute, Gustavus Adolphus College.
What are some of Benjamin Speich's interests?
Benjamin Speich has interest in Science And Technology, Education.
What skills is Benjamin Speich known for?
Benjamin Speich has skills like Training, Medical Devices, Customer Satisfaction, Management, Team Building, Customer Service Operations, Product Development, Capital Equipment, Healthcare, Long Term Customer Relationships, Sales, Complaint Management.
Who are Benjamin Speich's colleagues?
Benjamin Speich's colleagues are Aaron Ross, Mikaela Street, Grace Mcfarlin, Daisy Rai, Mitch Jensen, Samantha Joyce Sarmiento, Jasmine Phan.
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