Benjamin Van Dam Email & Phone Number

Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

Product Owner of Netigate Feedback, a SaaS tool that helps create a better experience for customers and employees, and allow users make informed decisions that add real value to their business.

Solna, Stockholm County, Sweden

At Snow software we develop our world class, leading product lines within an agile framework to ensure that our customers are always placed in the driving seat and to enable our teams to innovate throughout, driving the product development plan(s) through to ensure that the customer needs are met in the most appropriate timeframes. As a Product Owner, I am working directly with Product Management team and engineering teams, operating from within the Stockholm HQ, as well as with customers on a global scale.Key accountabilities and decision ownership:· Be the “knowledge sharing link” between the development teams and rest of Snow in collaboration with Product Marketing to improve adoption and understanding of the value of solutions we build for our customers· Follow up on releases, post release feedback and tracking improvements to value metrics · Engage in customer satisfaction and escalations related to product. Follow through on root cause analysis and resolution plan· Provide business domain knowledge on continuous basis, acting as the voice of the customer to development teams to answer questions and deliver the expected customer outcome(s)Core competencies, knowledge and experience:· Experience of working directly with customers with a focus on either solution consultancy services or support· Understanding of customer/stakeholder relationships, business analysis, and requirements documentation· Good communication and presentation skills, written and oral in English· Excellent organizational and time management skills for delivering on expectations· Great team player focused on succeeding with the team in building great solutions that our customers will love and that works for our businessKey performance indicators:· Delivery against plan· Daily Active Users (DAU)· Customer satisfaction score (CSAT)

Solna, Stockholm County, Sweden

Stockholm, Sweden

Working in the Data Intelligence Team is a dynamic, exciting, and most importantly, rewarding. There have been multiple opportunities to grow, evolve, and participate in one of the most enjoyable teams I have worked for. In my time here in DIS, we have developed from performing traditional SAM recognition, into creating an unrivalled, Gartner Award Winning, SAM tool.In my time in this role, I have directly been involved in the creation, development and maintenance of the following Data Products: - Software Recognition - Stock Keeping Units (SKU's) - 3rd Party Inventory Connector's - Cloud Application Metering - Governance & Risk - Which includes GDPR data, Vulnerabilities, Open Source Licensing, Hardware Normalisation. - Application Lifecycle - Complex Licensing models from Major vendors (Microsoft, Oracle, Autodesk, IBM, SAP, + many more)I am also currently the owner of the DIS team's Blog. This requires a full understanding of our teams product aspects of operations, capabilities of our tools, and the boundaries of what information should be provided. But this also requires a deep understanding of the Business aspects, in terms of SLA's (Service-Level Agreements) and what information is suitable for External, Internal Customer, or Internal Snow Only audiences and making sure the information provided is suitable for that target audience.

Stockholm, Sweden

Sydney, Australia

ACT Housing: Project planning management, HNSW: Software testing and development, Rio Tinto Housing: Project management and data validation processes. Wesley Mission: Aged care housing maintenance and project management.

Sydney, Australia

Assessing Incident Reports, compiling reports into Citrix 8. Claims were processed from certain incidents which would then be sorted and coded for Claims consultants to then process.

Bachelor Of Commerce (B.Com.), Event Management

Activities and Societies: None. (Satillite Campus Student)

Higher School Certificate, High School/Secondary Diplomas And Certificates

Activities and Societies: Rugby, Soccer, Cricket, AFL, Visual Art - Photography, Cadets.