Benjamin Winward Email & Phone Number

From contact center Technical Support Engineer to backend developer, project manager, financial analyst, systems/software integration engineer, and various leadership roles—I've worn many hats in the dynamic realm of Technical Operations. My journey has been fueled by an unwavering passion for tackling complex projects head-on, consistently exceeding expectations set by both companies and clients.Throughout my career, I've honed a decisive, action-oriented approach, coupled with a results-focused mindset that has propelled me through fast-track promotions and pivotal roles in high-priority initiatives. My expertise extends across staff training and development, network/system/database administration, end-to-end project management, and HR/union negotiations.I take pride in my ability to cultivate new relationships and expand existing ones. My excellent communication skills have allowed me to interact seamlessly with diverse audiences, from executives to team members. Recognized for top performance, I thrive in fostering collaborative, cohesive teams. Despite the challenges posed by the pandemic, I've successfully built and managed teams, harnessing the strengths of each member to overcome obstacles and drive success.In the ever-evolving landscape of Technical Operations, I find joy in creating and implementing streamlined processes and training programs. My goal is not only to meet but to exceed expectations, turning challenges into opportunities for growth and innovation.Areas of Expertise:• Staff Training and Development• Leadership/Management• Team Building• Network/System/Database Administration• Productivity/Efficiency Improvement• Analytical/Critical Thinking• Customer Relations Management• End-to-End Project Management• HR/Union Negotiations• Small-to-Large Audience Presentations• Technical Support• Back-end Development• Financial Analysis• Systems/Software Integration• Ecosystem Partner Management• Process StreamliningLetters of recommendation attached to LinkedIn profile.

Listed skills include Crm, Management, Telecommunications, Business Analysis, and 44 others.