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Matt Graves is listed as Passionate People Leader with 15+ Years in Contact Center Leadership, Employee Development, and Process Improvement | Inspiring Teams for Excellence | #Leadership #CustomerExperience at Intradiem, a with 139 employees, based in Peoria, Arizona, United States. AeroLeads shows a work email signal at peoriaaz.gov and a matched LinkedIn profile for Matt Graves.
Matt Graves previously worked as Manager of Customer Success at Intradiem and Third Party Vendor Management I Financial Health Data Support at Wells Fargo. Matt Graves holds Bachelor'S Degree, Administration Of Justice from Arizona State University.
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15+ years’ experience leading managers and influencing sr. individual contributors by creating collaborative environments, driving change, and efficiencies in a data intensive environment. 2+ years Executing broad business initiatives, including executive sponsorship to drive strategic priorities. Strong ability to partner with senior leaders to drive a program forward. 13+ years’ experience utilizing detailed analytics to effectively analyze trends and drive results. 15 years of strategic exposure in various leadership roles, Demonstrated ability to own a program, drive success, and manage oversight of entire process.
Listed skills include Sales, Customer Experience, Call Centers, Financial Services, and 12 others.
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Intradiem develops innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.
Phoenix, Arizona, United States
• Works across multiple Wells Fargo lines of business to manage third party data vendors.• Responsible for contract details and the inherent and residual risks the third party represents to Wells Fargo.• Application of business expertise to the management of a third party engagement that factors identified risks and issues into business decisions related to that engagement.• The engagement manager monitors and manages the third party’s performance to the contract and reports the output of these activities to the business owner, relationship manager, and Third Party Center of Excellence.• Shepherds the Third Party Risk Information Management System process for various data contracts. Partners with Strategic Sourcing to write the SOWs for contracts and continually review and refine our contracts and keep all negotiations on track.
Phoenix, Arizona, United States
Managed a Site Improvement program targeting the beautification and functionality improvements of common spaces of our contact centers. Provided guidance, feedback, and coordination for our COVID-19 response in the contact centers and other BCP efforts. Serviced as product owner within Smart Automation efforts to streamline contact center initiatives and drive cost savings and value to front line employees.
Phoenix, Arizona, United States
Responsible for the staffing, sales, customer experience of a 24 hour multi queue center with over 400 team members.
Phoenix, Arizona Area
Responsible for the leadership of a 24 hour business supporting our most affluent customers and their service needs. Oversight of 5 teams spanning the full 24 hour day, 7 days a week, while coaching, leading, and developing strategies with each teams leader to ensure all goals are met. Excellence in customer experience is required and a part of this role. Daily coaching and accountability put in place for leadership team. Also responsible for the staffing and hiring for both this queue and the consumer queue of over 200 as well, bringing staffing responsibility to over 300 team members in a 24 hour call center.
Phoenix, Arizona, United States
Responsible for the staffing, hiring, training, and daily results of a call center team responsible for providing an excellent customer experience. Daily coaching and accountability put in place for front line leaders who each develop and manage 15 to 20 team members each.
Other employees you can reach at intradiem.com. View company contacts for 139 employees →
Jerry Fonville
Colleague at IntradiemConcord, North Carolina, United States
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Nathan Belfield
Colleague at IntradiemTroy, Ohio, United States
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Jeff Christopher
Colleague at IntradiemLoganville, Georgia, United States
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Matthew Chretien
Colleague at IntradiemBrentwood, California, United States
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Michelle Worman
Colleague at IntradiemBrandon, Mississippi, United States
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Christopher Mccoy
Colleague at IntradiemCharlotte, North Carolina, United States
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Jason Dowden
Colleague at IntradiemCelina, Texas, United States
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Chris Torgerson
Colleague at IntradiemAtlanta Metropolitan Area, United States
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Kimberly Mackey
Colleague at IntradiemCanton, Ohio, United States
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Barrett Bolton
Colleague at IntradiemChapel Hill, North Carolina, United States
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Quick answers generated from the profile data available on this page.
Matt Graves works for Intradiem.
Matt Graves is listed as Passionate People Leader with 15+ Years in Contact Center Leadership, Employee Development, and Process Improvement | Inspiring Teams for Excellence | #Leadership #CustomerExperience at Intradiem.
AeroLeads has found 1 work email signal at @peoriaaz.gov for Matt Graves at Intradiem.
Matt Graves is based in Peoria, Arizona, United States while working with Intradiem.
Matt Graves has worked for Intradiem and Wells Fargo.
Matt Graves's colleagues at Intradiem include Jerry Fonville, Nathan Belfield, Jeff Christopher, Matthew Chretien, and Michelle Worman.
You can use AeroLeads to view verified contact signals for Matt Graves at Intradiem, including work email, phone, and LinkedIn data when available.
Matt Graves holds Bachelor'S Degree, Administration Of Justice from Arizona State University.
Matt Graves is listed with skills including Sales, Customer Experience, Call Centers, Financial Services, Customer Service, Sales Management, Coaching, and Banking.
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