Ben Segal Email & Phone Number

Tarrytown, Ny, Us

New York, Us

New York, Us

New York, New York, Us

San Diego, California, Us

Sidebar is a highly vetted network that harnesses the collective power of the world's top professionals, propelling each other toward extraordinary success.

San Francisco, California, Us

Serve as a volunteer mentor and coach for CX professionals in Zendesk for Startups

New York, New York, Us

As the Vice President of Customer Experience at Thesis, I led our team through a transformative journey to redefine how we engage with customers, ensuring every interaction was not just a transaction, but a step towards building lasting relationships. My role encompassed overseeing the strategic direction and execution of customer service initiatives, aiming to elevate customer satisfaction, loyalty, and advocacy across all touchpoints.Key Achievements:- Developed a customer-centric culture: Implemented training programs that empowered employees with the skills and mindset needed to deliver exceptional service. This led to a noticeable improvement in customer satisfaction scores.- Streamlined customer support processes: Leveraged technology and insights to enhance the efficiency and effectiveness of our support teams. Introduced analytics to track performance metrics, leading to faster response times and higher resolution rates.- Enhanced digital engagement: Oversaw the integration of AI and machine learning technologies to personalize customer interactions on digital platforms, resulting in a 30% increase in customer engagement.- Leadership and team development: Built and mentored a customer experience team that became known for its innovative approach and dedication to excellence. Focused on fostering a collaborative environment where feedback and continuous improvement were encouraged.Throughout my tenure, my focus was always on how we could serve our customers better—turning challenges into opportunities to delight. I am proud to have contributed to a period of significant growth and positive change at Thesis, setting new standards for what it means to be truly customer-centric in our industry.

New York, New York, Us

Scaled CX org from ~20 to 195 in two years time. Built out a best in class tech stack, recruited top tier talent, initiated a training program and QA program that were an envy of the industry. Spoke at multiple CCW, Zendesk, Ada events across the country. Assisted in securing $72M funding through Series B.

New York, Ny, Us

Served as the central figure in the CX Department responsible for managing technology-driven change in the technical infrastructure of Freshly CX, both internal and external, with a focus on improving efficiency, quality, and standardization across key departmental tasks. In terms of external innovations, I owned the discovery, investigation, negotiation, implementation, and maintenance of technology-driven systems designed to simplify and streamline CX operations. In terms of internal efficiency, I served as the key conduit connecting CX with Product and Engineering, ensuring regularized and streamlined communication between all parties and appropriate ideation, prioritization, planning, and training for changes to in-house technical systems.

New York, Ny, Us

Bronx, New York, Us

Managed department daily operations to provide superior customer service, maximize revenue, enhance guest experience, and support the mission of WCS. Hired, trained, and managed a high-performing team of full time, union, and part time staff. Established and maintained a strong, collaborative working relationship with Bronx Zoo leadership, and key WCS departments, and provided operational support for various programs and events

Brooklyn, New York, Us

Worked closely with Barclays Center Guest Services management team to assist in training all new event staff members and organized the opening of the brand new, state of the art, world class arena. Oversaw Greeters, Ticket Takers, Ushers, Guest Service Reps, and VIP Concierge Staff to ensure all were adhering to the company standard operating procedures on a nightly basis

New York, Ny, Us

Handled all VIP and celebrity guests’ needs while they were attending MSG events. Provided superior customer service and quality experiences for guests by demonstrating attention to detail, flexibility and innovation in resolving problems.

Us

Working within the Metropolitan Hospitality division of the organization, I assisted in the sales, planning, and execution of all events taking place at the new world class home of the New York Mets, Citi Field.

Us

While working very closely with the ticket office, ballpark operations, security, the entire marketing department, and my own guest experience department, I supervised a staff of ten tour guides and initiated all day to day operations of the new ballpark tour department.

Us

Consistently provided excellent, informed customer service and maintained strong reliable work ethic. Provided performance coaching and implement strategies for career development. Assisted in business administration functions, which increased productivity levels within the department. * Earned a new level of responsibility each year of employment.* Acted as a role model and mentor for new trainees engaged in on-the-job training* Excellent interpersonal and communication skills, complementing proven creative problem solving capabilities

New York, New York, Us

As a member of the Zabar family, I was able to work in various positions such as caviar sales, deli sales, catalog development, and all aspects of Zabar's massive shipping department.

Bronx, New York, Us

Easily established rapport with people of all ages, cultures, and beliefs. Developed ideas for a very new position within the organization. Effective in stressful situations. Dealt tactfully and effectively with difficult customers. * Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.* Handled customer inquiries and complaints.* Established rapport with clientele by bringing enthusiasm and energy to the workplace.

Virginia Beach, Us

Boston, Ma, Us

Supervised promotional personnel in event development. Served as product spokesperson at all home games, trade shows, and major media events. Successfully managed logistics and physical setups for marketing events. * Developed events utilizing multiple marketing disciplines.* Managed the Bruins Mascot, "Blades", on a nightly basis. Responsibilities included most on-ice events for all home games.

I work very closely with the Randolph family on the day of the golf tournament to help with any thing that needs to be done. I set up the silent auction table and I set up the welcome table as well organizing all the gift bags and making sure each golfer gets the right bags.

Foxborough, Massachusetts, Us

Contact various automobile companies to inquire about potential sponsorship opportunitiesPrepare a report of all companies interested with contact informationReport directly to Director of Corporate Sales

Certificate, Product Management

Master Of Science - Ms, Business, Management, Marketing, And Related Support Services

Bachelor Of Science, Sport Management

High School Diploma, General Studies