Ben Segal work email
- Valid
- Valid
Ben Segal personal email
- Valid
Ben Segal phone numbers
🌟 About Ben Segal - CX Leader & Innovator 🌟Hello! I'm Ben Segal, a passionate advocate for customer experience (CX) with a penchant for transforming challenges into triumphs. If being customer-obsessed is an art, then I strive to be its Miles Davis.My career spans well over a decade in the dynamic worlds of sports, entertainment, and tech startups. I've been fortunate to scale customer experience operations at rocket ship companies like Freshly and Pair Eyewear, and most recently, at Thesis. Over 7+ years at Freshly & Pair, I grew from managing a compact in-house contact center to orchestrating the technical framework of a global, around-the-clock operation.At Thesis, I played a pivotal role in advancing their CX strategies, leading to remarkable growth and customer satisfaction. My journey there was filled with innovative projects, team-building, and driving a customer-first culture.Now, as the Chief Experience Officer (CXO) at Create CX, I lead the charge in revolutionizing customer experience for our diverse portfolio of brands. My role encompasses strategic oversight of customer interactions, driving innovation in service delivery, and ensuring seamless integration of AI and automation tools to enhance efficiency. I am dedicated to cultivating a customer-centric culture, fostering strong relationships with key partners, and leveraging data-driven insights to continuously improve the overall customer journey. My team and I are committed to delivering exceptional experiences that not only meet but exceed our clients' expectations.Off the clock, you'll find me embracing life to the fullest - traveling the U.S., enjoying Goose concerts, being a dedicated dad to Dylan & Emma, and indulging in the finest culinary experiences.I'm looking forward to making new connections, exploring fresh opportunities, and continuing to champion the CX cause.Let's connect!#CustomerExperience #Leadership #Innovation
-
Director Of Customer ServiceCosmTarrytown, Ny, Us -
Chief Experience OfficerCreate Cx Jun 2024 - PresentNew York, Us -
Senior Vice President Of Customer Experience (Svp, Cx)Create Cx Jan 2024 - Jun 2024New York, Us
-
Cx AdvisorLoris Apr 2023 - May 2024New York, New York, Us -
Founding MemberSidebar Apr 2023 - May 2024San Diego, California, UsSidebar is a highly vetted network that harnesses the collective power of the world's top professionals, propelling each other toward extraordinary success. -
Volunteer Cx Coach At Zendesk For StartupsZendesk Feb 2021 - May 2024San Francisco, California, UsServe as a volunteer mentor and coach for CX professionals in Zendesk for Startups -
Vice President Customer ExperienceThesis May 2023 - Jan 2024New York, New York, UsAs the Vice President of Customer Experience at Thesis, I led our team through a transformative journey to redefine how we engage with customers, ensuring every interaction was not just a transaction, but a step towards building lasting relationships. My role encompassed overseeing the strategic direction and execution of customer service initiatives, aiming to elevate customer satisfaction, loyalty, and advocacy across all touchpoints.Key Achievements:- Developed a customer-centric culture: Implemented training programs that empowered employees with the skills and mindset needed to deliver exceptional service. This led to a noticeable improvement in customer satisfaction scores.- Streamlined customer support processes: Leveraged technology and insights to enhance the efficiency and effectiveness of our support teams. Introduced analytics to track performance metrics, leading to faster response times and higher resolution rates.- Enhanced digital engagement: Oversaw the integration of AI and machine learning technologies to personalize customer interactions on digital platforms, resulting in a 30% increase in customer engagement.- Leadership and team development: Built and mentored a customer experience team that became known for its innovative approach and dedication to excellence. Focused on fostering a collaborative environment where feedback and continuous improvement were encouraged.Throughout my tenure, my focus was always on how we could serve our customers better—turning challenges into opportunities to delight. I am proud to have contributed to a period of significant growth and positive change at Thesis, setting new standards for what it means to be truly customer-centric in our industry. -
Senior Director Of Customer ExperiencePair Eyewear Apr 2021 - Apr 2023New York, New York, UsScaled CX org from ~20 to 195 in two years time. Built out a best in class tech stack, recruited top tier talent, initiated a training program and QA program that were an envy of the industry. Spoke at multiple CCW, Zendesk, Ada events across the country. Assisted in securing $72M funding through Series B. -
Director Of Infrastructural EfficiencyFreshly Feb 2021 - Apr 2021New York, Ny, UsServed as the central figure in the CX Department responsible for managing technology-driven change in the technical infrastructure of Freshly CX, both internal and external, with a focus on improving efficiency, quality, and standardization across key departmental tasks. In terms of external innovations, I owned the discovery, investigation, negotiation, implementation, and maintenance of technology-driven systems designed to simplify and streamline CX operations. In terms of internal efficiency, I served as the key conduit connecting CX with Product and Engineering, ensuring regularized and streamlined communication between all parties and appropriate ideation, prioritization, planning, and training for changes to in-house technical systems. -
Associate Director Of Infrastructural EfficiencyFreshly Nov 2016 - Feb 2021New York, Ny, Us
-
Manager Of Admissions & Guest RelationsWildlife Conservation Society Oct 2014 - Oct 2016Bronx, New York, UsManaged department daily operations to provide superior customer service, maximize revenue, enhance guest experience, and support the mission of WCS. Hired, trained, and managed a high-performing team of full time, union, and part time staff. Established and maintained a strong, collaborative working relationship with Bronx Zoo leadership, and key WCS departments, and provided operational support for various programs and events -
Guest Service SupervisorBarclays Center Aug 2012 - Oct 2014Brooklyn, New York, UsWorked closely with Barclays Center Guest Services management team to assist in training all new event staff members and organized the opening of the brand new, state of the art, world class arena. Oversaw Greeters, Ticket Takers, Ushers, Guest Service Reps, and VIP Concierge Staff to ensure all were adhering to the company standard operating procedures on a nightly basis -
Corporate Hospitality ConciergeMadison Square Garden Jan 2012 - Jan 2013New York, Ny, UsHandled all VIP and celebrity guests’ needs while they were attending MSG events. Provided superior customer service and quality experiences for guests by demonstrating attention to detail, flexibility and innovation in resolving problems. -
Event AssistantNew York Mets Mar 2011 - Aug 2011UsWorking within the Metropolitan Hospitality division of the organization, I assisted in the sales, planning, and execution of all events taking place at the new world class home of the New York Mets, Citi Field. -
Coordinator Citi Field ToursNew York Mets May 2010 - Mar 2011UsWhile working very closely with the ticket office, ballpark operations, security, the entire marketing department, and my own guest experience department, I supervised a staff of ten tour guides and initiated all day to day operations of the new ballpark tour department.
-
Guest Service RepresentativeNew York Mets Apr 2007 - Mar 2011UsConsistently provided excellent, informed customer service and maintained strong reliable work ethic. Provided performance coaching and implement strategies for career development. Assisted in business administration functions, which increased productivity levels within the department. * Earned a new level of responsibility each year of employment.* Acted as a role model and mentor for new trainees engaged in on-the-job training* Excellent interpersonal and communication skills, complementing proven creative problem solving capabilities
-
SalesZabars Dec 2005 - Jan 2011New York, New York, UsAs a member of the Zabar family, I was able to work in various positions such as caviar sales, deli sales, catalog development, and all aspects of Zabar's massive shipping department. -
AmbassadorNew York Yankees Feb 2009 - Nov 2010Bronx, New York, UsEasily established rapport with people of all ages, cultures, and beliefs. Developed ideas for a very new position within the organization. Effective in stressful situations. Dealt tactfully and effectively with difficult customers. * Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.* Handled customer inquiries and complaints.* Established rapport with clientele by bringing enthusiasm and energy to the workplace. -
Conference SalesNative Nation Events 2009 - 2010Virginia Beach, Us -
Game Night Staff / Street TeamBoston Bruins Aug 2008 - May 2009Boston, Ma, UsSupervised promotional personnel in event development. Served as product spokesperson at all home games, trade shows, and major media events. Successfully managed logistics and physical setups for marketing events. * Developed events utilizing multiple marketing disciplines.* Managed the Bruins Mascot, "Blades", on a nightly basis. Responsibilities included most on-ice events for all home games. -
VolunteerWillie Randolph Foundation Apr 2006 - Jul 2007I work very closely with the Randolph family on the day of the golf tournament to help with any thing that needs to be done. I set up the silent auction table and I set up the welcome table as well organizing all the gift bags and making sure each golfer gets the right bags.
-
Special Projects CoordinatorNew England Patriots Oct 2006 - Dec 2006Foxborough, Massachusetts, UsContact various automobile companies to inquire about potential sponsorship opportunitiesPrepare a report of all companies interested with contact informationReport directly to Director of Corporate Sales
Ben Segal Skills
Ben Segal Education Details
-
General AssemblyProduct Management -
Lasell UniversityAnd Related Support Services
-
Lasell UniversitySport Management
-
Indian Hills High SchoolGeneral Studies
Frequently Asked Questions about Ben Segal
What company does Ben Segal work for?
Ben Segal works for Cosm
What is Ben Segal's role at the current company?
Ben Segal's current role is Director of Customer Service.
What is Ben Segal's email address?
Ben Segal's email address is bw****@****ail.com
What is Ben Segal's direct phone number?
Ben Segal's direct phone number is +171822*****
What schools did Ben Segal attend?
Ben Segal attended General Assembly, Lasell University, Lasell University, Indian Hills High School.
What skills is Ben Segal known for?
Ben Segal has skills like Event Management, Event Planning, Sponsorship, Sports, Marketing, Sports Management, Social Media, Customer Service, Hospitality, Time Management, Leadership, Sports Marketing.
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial