Ben Smith Email & Phone Number

Conway, Arkansas, United States

IntelliTrans, a Roper Technologies company, provides enterprise organizations a reliable and proactive way to integrate diverse transportation and inventory needs. The Global Visibility Platform (GVP) is an easy-to-use SaaS based TMS with a built in Supply Chain Control Tower, aggregating data into a single platform for planning, execution and complete visibility.

Conway, Arkansas

Primary Sales Representative for numerous Business customersConsistently maintaining required sales and training for Business CertificationMaintain a high rate of referral customers (nearly 35% of interactions are referrals)Perform in-person Customer Service tasks to solve billing and technical issuesMaintain knowledge of current mobile technologiesProvide technical support to employees and customersGuide customers to a product that will meet their needsMaintain knowledge of current home solution technologiesRegularly maintained a Customer Satisfaction score of 90% and higherReceived many commendations from Customers regarding customer satisfactionCompleted the Certified Business Expert ProgramReceived Pinnacle Award two consecutive years for Customer Satisfaction scoresPerform in-person Customer Service tasks to solve billing and technical issuesPerform management dutiesProvide technical support to employees and customersManage floor prescriptive merchandising and inventoryPerform back-office duties including shipping and receiving inventory, daily bank deposits, and various reporting documents for maintaining audit recordsCreate various documents as needed

IT Support and escalation point for company HelpDeskManaged software development teamCreated an Employee Morale/Retention ProgramMaintained database of legal documents for customers and open action items for Management teamSpecified Performance Competencies for existing and new positionsFacilities ManagementSupply replenishment, inventory, and budgetingInterviewed job candidates and trained new hiresFacilitated weekly conference calls with Management team in multiple locationsDeveloped and modified policies, customer contracts, system documentation, Emergency Action Plans, and new hire training materials

Office of the President including complaint reporting and analysis, Customer Service, and Customer RetentionIdentified process or product failures to implement initiatives and resolutionsCoordinated with Vice Presidents to research, trend, and resolve customer complaintsCommunicated legal issues with regulatory agencies, legal counsel, and managementCompleted and distributed executive level reporting and analysisDeveloped escalation containment training for the Customer Service teamModified existing reporting documentsResponsible for multiple VIP accountsResearched and resolved escalated customer complaintsTook incoming and escalated customer calls for billing or technical issuesManaged new hire Customer Service Representatives

Supervised up to four assembly lines at one time, with up to 28 direct reportsCoordinated the assembly lines to perform at maximum productivityEncouraged cooperation and teamwork within the groupsRevitalized some of the paper work within the department, providing improvement in the presentation of needed documentsAssisted in annual parts inventoryFive years of experience with SAP production/inventory software

Associate Of Arts

Education record