Benjamin Burr, Grcp Email & Phone Number

Phoenix, Arizona

MBSi Corp provides proprietary software to connect clients and their agents in the repossession industry.User maintenance including creating new users, changing roles and accesses, resetting passwords and disabling users.Assisting companies with billing and adding additional features.Investigating and resolving incidents with assignments within the various platforms including web, desktop, and mobile applications.Trained on-boarding companies and users on how to utilize software features though email, phone and remote connections. Tracked issues though ticketing software and escalated issues with incidents as necessary.

Tempe, Arizona

Contract with State Farm Insurance supporting corporate and agency business partners.Performed user maintenance including password resets and updating security questions.Support for various software issues occurring including incidents involving Microsoft Office, Adobe Reader, Internet Explorer and Remote Desktops via Netop Remote Host connections.Utilized knowledge base and ticket tracking software to document results and assign incidents to upper level support teams as needed.

Honolulu, Hi

Served as a crew member aboard the Pride of America. This experience taught made me how to handle fast paced, demanding environments through daily routines, guest interactions, and efficient ship turnovers on embarkation day.Worked as part of a team to greet and assist customers in a pleasant and friendly mannerGained experience in maintaining hotel standards, policies and procedures, prioritizing and arranging workplace assignmentsAssisted with onboarding of new crew members to bring them up to standard as efficiently as possible