The First 6 months increased gross margins by 300% through process-driven change that predicts success. Committed to making Focus the best BPO in the world through amazing coaching and behavior-driven performance. Facilitated the opening of 3 new centers and 1 acquisition during the pandemic.

Oversee all operational and administrative functions for Focus Central America (El Salvador and Nicaragua), Focus Direct Inc - Philippines, and Focus Europe. In Central America I oversaw the construction and development of the project in each country location in multiple locations 6 locations through El Salvador and Nicaragua. Recently added the European call centers to my region and oversee the operational and administrative functions over locations in the UK and Germany. Extensive P&L Management and Development of all employees are part of my day to day. Half my time is spent in employee and management development through data analysis, coaching and driving change. The other part of my role is Client Services and Business Development for the site. Currently I handle over 1000 employees with 20 different accounts including sales for G2B, Telco, Cable Services, Reservations, Direct Response, Tech Support and Customer Service in four countries.

Oversee all operational and administrative functions for Focus Central America and Focus Europe. In Central America I oversaw the construction and development of the project in each country location in multiple locations 6 locations through El Salvador and Nicaragua. Recently added the European call centers to my region and oversee the operational and administrative functions over locations in the UK and Germany. Extensive P&L Management and Development of all employees are part of my day to day. Half my time is spent in employee and management development through data analysis, coaching and driving change. The other part of my role is Client Services and Business Development for the site. Currently I handle over 800 employees with 13 different accounts including sales for G2B, Telco, Cable Services, Reservations, Direct Response, Tech Support and Customer Service in four countries. Focus Services specializes in inbound and outbound call center sales. Our success as a company has been driven by our ability to generate revenue through needs based selling and multi-product bundling. We are experienced in both B-to-B and B-to-C sales. Sales is the lifeblood of all businesses. We are highly trained experts in driving revenue to companies such as Charter, CenturyLink, Qwest, AT&T, and Bank of America

Focus El Salvador was officially launched in September of 2011, I oversaw the construction and development of the project. Three years later I added a second location San Salvador. In the same year I oversaw the development of a third location in Latin America located in Managua, Nicaragua. Since day one I have acted as the General Manager and Site Director for all operations of both San Salvador Locations and manage the general manager of the Nicaragua location which includes, HR, recruitment, accounting and IT over the facility. Extensive P&L Management and Development of all employees are part of my day to day. Half my time is spent in employee and management development through data analysis, coaching and driving change. The other part of my role is Client Services and Business Development for the site. Currently I handle over 600 employees with 13 different accounts including sales for G2B, Telco, Cable Services, Reservations, Direct Response, Tech Support and Customer Service in San Salvador and 100 agents in Nicaragua. The company has seen 155% growth in the past three years and continues to be a successful call center in Latin America.Focus Services specializes in inbound and outbound call center sales. Our success as a company has been driven by our ability to generate revenue through needs based selling and multi-product bundling. We are experienced in both B-to-B and B-to-C sales. Sales is the lifeblood of all businesses. We are highly trained experts in driving revenue to companies such as TWC, CenturyLink, Qwest, AT&T, and Bank of America.

Focus El Salvador was officially launched in September of 2011, I oversaw the construction and development of the project. Three years later I added a second location San Salvador. In the same year I oversaw the development of a third location in Latin America located in Managua, Nicaragua. Since day one I have acted as the General Manager and Site Director for all operations of both San Salvador Locations and manage the general manager of the Nicaragua location which includes, HR, recruitment, accounting and IT over the facility. Extensive P&L Management and Development of all employees are part of my day to day. Half my time is spent in employee and management development through data analysis, coaching and driving change. The other part of my role is Client Services and Business Development for the site. Currently I handle over 600 employees with 13 different accounts including sales for G2B, Telco, Cable Services, Reservations, Direct Response, Tech Support and Customer Service in San Salvador and 100 agents in Nicaragua. The company has seen 155% growth in the past three years and continues to be a successful call center in Latin America.Focus Services specializes in inbound and outbound call center sales. Our success as a company has been driven by our ability to generate revenue through needs based selling and multi-product bundling. We are experienced in both B-to-B and B-to-C sales. Sales is the lifeblood of all businesses. We are highly trained experts in driving revenue to companies such as TWC, CenturyLink, Qwest, AT&T, and Bank of America.

Focus El Salvador was officially launched in September of 2011, I oversaw the construction and development of the project. Since day one I have acted as the General Manager and Site Director for all operations, HR, recruitment, accounting and IT over the facility. Extensive P&L Management and Development of all employees are part of my day to day. Half my time is spent in employee and management development through data analysis, coaching and driving change. The other part of my role is Client Services and Business Development for the site. Currently I handle 600 employees with 13 different accounts including sales for G2B, Telco, Cable Services, Reservations, Direct Response, Tech Support and Customer Service. The company has seen 155% growth in the past two years and continues to be a successful call center in Latin America.Focus Services specializes in inbound and outbound call center sales. Our success as a company has been driven by our ability to generate revenue through needs based selling and multi-product bundling. We are experienced in both B-to-B and B-to-C sales. Sales is the lifeblood of all businesses. We are highly trained experts in driving revenue to companies such as TWC, CenturyLink, Qwest, AT&T, and Bank of America.

Oversaw client relationship and floor performance as well as worked closely with our Direct Response Campaign. Developed a team of 100 agents for inbound sales campaigns selling cable and telco providers, including Comcast, AT&T, Verizon and Time Warner Cable. Part of my duties included P&L management, employee development and client management. Was quickly promoted to Regional Site Director of Latin America after this position so I was only in the job for 6 months. Part of that time was spent managing remotely as I prepared for my new job.

I held two titles at Goldenwest, both that of Sales and Training Director and Outbound Call Center Director. As the Sales and Training director I coordinate and develop all sales programs for the credit union. Part of my duties is to manage an outbound sales call center and coordinate cold calls, door to door marketing and other sales opportunities. Generating over $1 million in new loans a month. I developed an on site sales training program to train every employee on how to sell. Each employee coordinates their sales and goals through their manager and my department. In addition I travel to all branches and train employees, motivate employees and manage their sales. On the regular training aspect, I have taken over all other training duties over the past year and re-developed training programs in multiple areas: tellering, loans, new accounts, sales, branching, robbery, etc.

Coordinated events and activities for the campaign which included: location, prep time, hosting, pre-planning, setting up event, campaigning, speeches, and clean up. Shared responsibility with other directors and staff to help develop new events and campaign ideas.

My duties were wide when I worked with FranklinCovey. I spent much of my time selling product, specifically smartphones, palm pilots, software and paper planners. In addition I did do the following: Business to Business Sales, Business Development Presentations, Cold-Calling, Retail Sales, Palm, Smartphone and Paper Planner training. Top seller of specialized products for the west coast.

Served a 2 year volunteer mission for the LDS Church in the Country of El Salvador.