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Ben Johnson Email & Phone Number

Case Manager at ANZ
Location: Melbourne, Victoria, Australia 9 work roles 2 schools
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Current company
ANZ
Role
Case Manager
Location
Melbourne, Victoria, Australia
Company size

Who is Ben Johnson? Overview

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Quick answer

Ben Johnson is listed as Case Manager at ANZ, a company with 51454 employees, based in Melbourne, Victoria, Australia. AeroLeads shows a matched LinkedIn profile for Ben Johnson.

Ben Johnson previously worked as Head of Member Insights and Reporting at Pexa and Senior Business Analyst at Property Exchange Australia Ltd (Pexa). Ben Johnson holds Bachelor Of Business Information Systems from Monash University.

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Email format at ANZ

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ANZ

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Profile bio

About Ben Johnson

Passionate for solving real business problems through technology, process and people. Specialised in delivering value through Business Analysis, Business Process Management and Service Management principles.Demonstrated history of working in the information services, financial services and construction industries. Extensive knowledge in contact centre management.Reach out if you want to talk delivering great customer experiences through clever process design and using leading technology.

Current workplace

Ben Johnson's current company

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ANZ
Anz
Case Manager
Melbourne, VIC, AU
Website
Employees
51454
AeroLeads page
9 roles

Ben Johnson work experience

A career timeline built from the work history available for this profile.

Case Manager

Anz

Melbourne, VIC, AU

Head Of Member Insights And Reporting

Melbourne, Victoria, Australia

- Developed new weekly and monthly cadenced reporting for sales and service teams- Successfully sourced third party data from product partners to support sales activities.- Established updated KPI management process and associated real-time reporting- Successfully managed a product data refresh which included re-defining metrics to meet business needs

Jul 2022 - Nov 2023

Senior Business Analyst

Melbourne, Australia

- Established and lead Process Centre of Excellence- Established process framework, standards, onboarding and training of BA's- System owner and content manager of Signavio

Aug 2019 - Aug 2022

Settlement Exceptions Team Lead

Melbourne, Australia

- Established and lead a team of three people with ultimate responsibility for managing Financial Settlement execution through the Exchange ($1tn+ transaction value in period).- Systems Administrator and Project Manager of ServiceNow, Avaya IP Office Contact Centre and Genesys PureCloud solutions. - Operations and Contact Centre Subject Matter Expert.

Jan 2015 - Aug 2019

Call Centre Manager (Secondment)

Melbourne, Australia

- Leading a team of 15 people, primarily inbound support agents, responsible for delivering a superior customer experience.

Dec 2016 - Sep 2017

Settlements Manager

Neil Johnson & Associates

Melbourne, Australia

Dec 2012 - Dec 2014

Project Analyst

Campbell River, Canada

- Budgeted projects up to CAD $60 million- Developed project controls and governance processes- Managed SharePoint and MS Project system implementations- Performed risk and economic analysis- Chaired monthly project status meetings- Developed monthly forecasts, annual department budgets and strategic plans- Analysed cost centres in detail- Developed and.

May 2011 - Sep 2012

Data Analyst

Workflow Integrity Network

Victoria, Canada

Mar 2011 - May 2011

Senior Settlement Agent

Neil Johnson & Associates

Melbourne, Australia

Jul 2006 - Dec 2010
Team & coworkers

Colleagues at ANZ

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2 education records

Ben Johnson education

Bachelor Of Business Information Systems

Majored in Business Decision Modelling

FAQ

Frequently asked questions about Ben Johnson

Quick answers generated from the profile data available on this page.

What company does Ben Johnson work for?

Ben Johnson works for ANZ.

What is Ben Johnson's role at ANZ?

Ben Johnson is listed as Case Manager at ANZ.

Where is Ben Johnson based?

Ben Johnson is based in Melbourne, Victoria, Australia while working with ANZ.

What companies has Ben Johnson worked for?

Ben Johnson has worked for Anz, Pexa, Property Exchange Australia Ltd (Pexa), Neil Johnson & Associates, and Seymour Pacific Developments.

Who are Ben Johnson's colleagues at ANZ?

Ben Johnson's colleagues at ANZ include David Leong, Sharon Martin, Sreetauma Majumder, Stefanie Leong, and Shriyans Katariya.

How can I contact Ben Johnson?

You can use AeroLeads to view verified contact signals for Ben Johnson at ANZ, including work email, phone, and LinkedIn data when available.

What schools did Ben Johnson attend?

Ben Johnson holds Bachelor Of Business Information Systems from Monash University.

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