- Developed new weekly and monthly cadenced reporting for sales and service teams- Successfully sourced third party data from product partners to support sales activities.- Established updated KPI management process and associated real-time reporting- Successfully managed a product data refresh which included re-defining metrics to meet business needs

- Established and lead Process Centre of Excellence- Established process framework, standards, onboarding and training of BA's- System owner and content manager of Signavio

- Established and lead a team of three people with ultimate responsibility for managing Financial Settlement execution through the Exchange ($1tn+ transaction value in period).- Systems Administrator and Project Manager of ServiceNow, Avaya IP Office Contact Centre and Genesys PureCloud solutions. - Operations and Contact Centre Subject Matter Expert.

- Leading a team of 15 people, primarily inbound support agents, responsible for delivering a superior customer experience.

- Budgeted projects up to CAD $60 million- Developed project controls and governance processes- Managed SharePoint and MS Project system implementations- Performed risk and economic analysis- Chaired monthly project status meetings- Developed monthly forecasts, annual department budgets and strategic plans- Analysed cost centres in detail- Developed and prepared and enhanced monthly, quarterly and annual reporting packages for internal and external audiences-… Show more - Budgeted projects up to CAD $60 million- Developed project controls and governance processes- Managed SharePoint and MS Project system implementations- Performed risk and economic analysis- Chaired monthly project status meetings- Developed monthly forecasts, annual department budgets and strategic plans- Analysed cost centres in detail- Developed and prepared and enhanced monthly, quarterly and annual reporting packages for internal and external audiences- Supervised project budget reporting Show less