Benjamin Lambert Email & Phone Number

I have 15+ years’ experience in client relations, sales and account management, working with various sectors and industries. I’m the Head of Client Development at Alertacall - we provide ingenious technology with contact from people who care, to enhance the safety and independence of people living in social housing. 🏠I’m passionate about delivering value & impact to our housing clients and their customers, using technology to:• improve two-way engagement• meet Consumer Regulations• increase tenant satisfaction• detect changing needs• grow self-serviceI work closely with our Tech & Ops teams to consistently evolve Alertacall products & services and grow our market presence. So whether housing providers are looking to enhance customer experience, improve efficiency or introduce an easier & simpler warden call system, we have the perfect solution. 📈Outside of work, I enjoy hiking, travelling & learning new languages. I’ve visited 60 countries & counting - and speak Spanish fluently (with the odd bit of Portuguese, French, Arabic, Japanese, Tahitian & Quechua for good measure). 🌍A wise man once said: "Success never came to those who weren't ready for a challenge” – so better roll up my sleeves & get stuck in! 🚀

Listed skills include Customer Experience, Project Management, Coaching, Change Management, and 21 others.

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  Head Of Client Development

  Alertacall Ltd

  Sep 2022 - Present - Warrington, England, United Kingdom

  Alertacall's mission is to "help as many people as possible feel safe, connected and informed, by combining ingenious technology with contact from people who care."We pioneered the first "I'm Okay" button back in 2004 - to give older people control over the amount of contact they receive, which has since grown into a service helping 1000s of people in social housing to live more independently. Whether deployed in sheltered, supported or general needs accommodation our products &… Show more Alertacall's mission is to "help as many people as possible feel safe, connected and informed, by combining ingenious technology with contact from people who care."We pioneered the first "I'm Okay" button back in 2004 - to give older people control over the amount of contact they receive, which has since grown into a service helping 1000s of people in social housing to live more independently. Whether deployed in sheltered, supported or general needs accommodation our products & services are designed for older people & those with higher needs (e.g. learning difficulties, mental health, domestic violence, homelessness). Alertacall services include:• HOUSING PROACTIVE: digital engagement, self service & proactive human contact• BEYOND WARDEN CALL – easier, simpler & lower cost warden call• OKEACHDAY – fast occupancy tracking to reduce undiscovered tenant deathsAs Head of Client Development, I’m responsible for client growth (700% to date) & excellent client satisfaction. But what gets me out of bed in the morning? Yes housing management, digital engagement, tenant satisfaction & better warden call are all important – however, the thing I love, is that we get to improve the lives of others – from saving people’s lives to reducing social isolation, to materially improving services delivered by the social housing sector. ❤️And to show we mean business, Alertacall is the proud winner of The Queen’s Award for Enterprise in Innovation – the most prestigious award for UK business. 👑🏆 Show less