Ben Vargas Email & Phone Number

• Design, develop and execute standardized metric reporting on a routine basis, i.e., define, create, automate, and maintain operational cyclical reporting
• Oversee provisioning/de-provisioning of access to web analytics applications (Adobe Analytics, Quantum Metric), as per established policy, standards, and procedures
• Use deep analytical capabilities to transform data into actionable insights
• Lead ongoing Adobe Analytics and Quantum Metric training to drive product adoption
• Develop post-training reference material to further enable capabilities
• Work with the business and vendors to lead the Quantum Metric integration with our Foresee Voice of Customer tool

• Establish testing plan to validate front-end functionality and stability of SCE.com, with a focus on mobile-first user experience
• Troubleshoot and analyze escalated SCE.com customer issues
• IT integration and coordination for monthly SCE.com code releases
• Prioritize enhancements, break/fixes, and change requests for SCE.com
• Work with internal and external partners to address customer concerns related to digital product reliability and maintenance
• Business Quality Monitoring

• Manage website updates, including design overhauls, content updates, and graphic enhancements for Hot Topic.com, Torrid.com, and Blackheart.com
• Develop training materials and provide training and support to assist the business team in learning and using a content management system
• Day-to-day e-commerce support and troubleshooting
• Manage online promotions and sales
• Use acute understanding of client-base to create and maintain successful product assortments and email campaigns

• Verify website content updates
• Test online promotions
• Quality check email campaigns
• Document and recommend strategies for resolving technical website issues

• Process customer orders and customer returns
• Resolve missing package issues with USPS and UPS
• Facilitate online chat support

• Create weekly schedule
• Track sales based on sales plan
• Manage sales transactions and settle daily counts
• Manage and order supplies
• Prepare bank deposits

Education record

Education record